It’s been a long road, but we’re here, with a platform that’s about to change customer support for good.
Omar (our CTO/co-founder) and I had already seen how businesses struggle with endless customer queries—across chatbots, emails, social media… you name it.Â
We both worked closely with sales and customer service across many industries in previous projects, so we know the pain firsthand.
And let’s be honest, legacy solutions? They suck—too robotic, inefficient, and expensive.
Customers are fed up and impatient. Agents are slow and out of the loop. Businesses are dealing with rising costs and unjustified fees.
That’s where we step in. We built Mando to make AI support accessible for small and medium-sized businesses. AI isn’t a luxury anymore—it’s a necessity 2025. Mando is designed with AI-first principles to make support more human—empathetic, intelligent, and available across every channel, 24/7.
So, what is Mando, and what does it offer?
Mando AI changes the game by providing an all-in-one AI-powered platform.
Automated Customer Support
Deliver 24/7 multilingual support with an AI-powered customer service agent trained on your data. It seamlessly hands off to a human when needed (LiveChat). Soon, it’ll integrate with email, WhatsApp, SMS, and more—giving you one omnichannel inbox for all customer communications.
We made Mando quick and effortless. You can launch your AI customer service agent in minutes. Simply crawl your website, upload a document (we support nine file formats), or sync with cloud services like Google Drive, OneDrive, and more. Then, customize your bot to match your branding and integrate it seamlessly with your website or WhatsApp Business account.
Mando’s Customer Service Agent is packed with powerful features, but one we’re especially excited about is AI-generated summaries and a frustration level indicator. Instead of sifting through long chats, agents get instant clarity with one click. Imagine the time saved—faster replies, happier customers, less hassle.
AI-Powered Help Center & Newsroom
Mando also includes a dynamic help center that learns from every interaction. It suggests articles and comes with an AI editor that brings the magic. With just a few clicks and a bit of context, you can create and publish a knowledge base article or a company announcement.
Here’s a glimpse of how the AI editor works.
Pretty cool, right?
AI Assistant for Anything – Create Your RAG in Minutes
But that’s not all. Alongside the AI Customer Support Agent, we’re introducing the AI Assistant Agent—a powerful RAG system you can deploy in minutes. Use it to provide employees with instant access to documents and knowledge or even monetize your personal expertise with an interactive, AI-powered chatbot.
Brand it with a custom domain and choose from top LLMs. Sync effortlessly with any knowledge source and add password protection. Lead capture and webhook integration streamline workflows.
Coming soon: payment integration for seamless monetization.
How About AI Phone Agents?
It’s coming, stay tuned!
Pay Only for What You Need – A Future-Proof Pricing Model
Let’s get to business, when it comes to pricing, we believe in fairness and transparency. With Mando, you only pay for what you use.
We created Mando with an AI-first, modular, Lego-like architecture, allowing us to offer a transparent, usage-based solution.
With the hyper-competition between emerging LLMs and established players, token prices have dropped significantly, making AI tokens cheaper than ever. And as you witnessed a few weeks ago, the entry of DeepSeek—already integrated with Mando—further underscores this market shift. Mando is a cost-saving, future-proof solution built for this evolving landscape.
Simply top up your LLM credits, and you’re charged exactly what the LLM provider charges. For example, a million tokens—enough for around 4,000 AI bot messages using Gemini Flash—costs just 15 cents.
Head over to our pricing page, check your estimated costs, and compare them with alternatives on the market. You’ll quickly see that it’s the most affordable and transparent option available.
Smarter AI. Lower costs. Total control.Â
Shout-out to My Co-Founder, Omar, and the Team
Seven months ago, Omar and I took a leap—quit all the side gigs, left our jobs, and went all in on Mando.
We first crossed paths three years ago at Arageek, trying to marry WordPress as a CMS with Next.js for front-end development—back when it wasn’t widely used. Since then, we became friends, working late nights and chasing big ideas.
Fun fact: Omar and I spent an endless number of hours searching for the perfect brand name… and gave up. Anyway, somewhere in the middle of it all, we realized how much we’d grown as friends—through the learning, experimenting, wins, and failures.
So, we called it “Mando”—a blend of our initials, Malaz & Omar (M and O). More than just a name, it represents partnership, friendship, and shared passion.
This is just the beginning for Mando. We can’t wait to see how it transforms customer support for businesses everywhere.
Stay Tuned.