Mando has two getting started checklists, and they are separate. Begin with Mando AI sits at workspace level and covers setting up your organization. Get the most out of Mando AI lives inside a Customer Service app and covers getting that agent live. You never see both on the same screen, so it is worth knowing which one you are looking at.

What each checklist covers

The workspace checklist walks you through the shape of Mando: add content to your library, create an AI agent, deploy it. The Customer Service checklist is longer and groups its steps into five sections: Get your AI live, Connect your channels, Connect your store, Automate and scale, and Grow with more apps.

How steps get marked complete

You do not tick steps yourself. Mando checks whether the thing is actually done and marks the step complete for you, so adding content to your library or installing the widget completes the matching step on its own. The header shows your progress as a count of completed steps.

Skipping a step you do not need

Not every step applies to every business. Select Skip on a step that is not relevant, and Undo skip if you change your mind.

Worth understanding: a skipped step leaves the total, it is not counted as done. So skipping the steps you do not need makes your progress reflect the work that actually matters to you, rather than leaving you permanently short of the finish line.

Hiding the checklist

Skip tutorial at the bottom of the panel hides the whole checklist for that app.

Be deliberate about this one: there is no button to bring the checklist back afterwards. Once hidden it stays hidden, so use Skip on individual steps if you only want to clear the ones that do not apply. The Customer Service checklist also disappears on its own once that app has finished onboarding.

Frequently asked questions

Why does my progress say a smaller total than the number of steps I can see?

Skipped steps come out of the total, and a few workspace items are there for orientation and never complete. The count tracks the steps that still apply to you.

I completed something but the step still looks open

Reload the page. Steps are evaluated from your actual setup, so the checklist catches up once it re-reads it.

Does the checklist appear for my teammates too?

They see the same checklists for the workspaces and apps they can access. Skipping a step affects that app for everyone, not just you.

Do I have to finish the checklist?

No. It is guidance, not a gate. Nothing in Mando is locked behind completing it.

","Mando has two getting started checklists, and they are separate. **Begin with Mando AI** sits at workspace level and covers setting up your organization. **Get the most out of Mando AI** lives inside a Customer Service app and covers getting that agent live. You never see both on the same screen, so it is worth knowing which one you are looking at.\n\n## What each checklist covers\n\nThe workspace checklist walks you through the shape of Mando: add content to your library, create an AI agent, deploy it. The Customer Service checklist is longer and groups its steps into five sections: **Get your AI live**, **Connect your channels**, **Connect your store**, **Automate and scale**, and **Grow with more apps**.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/mando1-W7F1XpvW8nTqIZvdYUwEGGVUtTa6xF.jpg)## How steps get marked complete\n\nYou do not tick steps yourself. Mando checks whether the thing is actually done and marks the step complete for you, so adding content to your library or installing the widget completes the matching step on its own. The header shows your progress as a count of completed steps.\n\n## Skipping a step you do not need\n\nNot every step applies to every business. Select **Skip** on a step that is not relevant, and **Undo skip** if you change your mind.\n\nWorth understanding: a skipped step leaves the total, it is not counted as done. So skipping the steps you do not need makes your progress reflect the work that actually matters to you, rather than leaving you permanently short of the finish line.\n\n## Hiding the checklist\n\n**Skip tutorial** at the bottom of the panel hides the whole checklist for that app.\n\nBe deliberate about this one: there is no button to bring the checklist back afterwards. Once hidden it stays hidden, so use Skip on individual steps if you only want to clear the ones that do not apply. The Customer Service checklist also disappears on its own once that app has finished onboarding.\n\n## Frequently asked questions\n\n### Why does my progress say a smaller total than the number of steps I can see?\n\nSkipped steps come out of the total, and a few workspace items are there for orientation and never complete. The count tracks the steps that still apply to you.\n\n### I completed something but the step still looks open\n\nReload the page. Steps are evaluated from your actual setup, so the checklist catches up once it re-reads it.\n\n### Does the checklist appear for my teammates too?\n\nThey see the same checklists for the workspaces and apps they can access. Skipping a step affects that app for everyone, not just you.\n\n### Do I have to finish the checklist?\n\nNo. It is guidance, not a gate. Nothing in Mando is locked behind completing it.\n\n## Related articles\n\n- [Complete the welcome setup wizard](https://mando.cx/help/articles/kn9rx3vt3b5i-complete-the-welcome-setup-wizard)\n- [Create your first AI agent in Mando](https://mando.cx/help/articles/lajjuxulhqxq-create-your-first-ai-agent-in-mando)\n- [How many apps each Mando AI plan includes](https://mando.cx/help/articles/nhyikofir4dc-how-many-apps-each-mando-ai-plan-includes)",{"_53":256,"_257":258},"doc","content",[259,281,290,323,325,332,338,343,349,366,371,377,386,391,397,404,409,415,420,426,431,437,442,448,493],{"_53":260,"_261":262,"_257":264},"paragraph","attrs",{"_263":-5},"textAlign",[265,267,273,275,279],{"_147":266,"_53":147},"Mando has two getting started checklists, and they are separate. ",{"_147":268,"_53":147,"_269":270},"Begin with Mando AI","marks",[271],{"_53":272},"bold",{"_147":274,"_53":147}," sits at workspace level and covers setting up your organization. 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Nothing in Mando is locked behind completing it.",{"_53":282,"_261":443,"_257":445},{"_32":444,"_285":286,"_263":-5},"fdd806bf-4d88-4466-b645-d99720991fd8",[446],{"_147":447,"_53":147},"Related articles",{"_53":449,"_261":450,"_257":452},"bulletList",{"_451":27},"tight",[453,471,482],{"_53":454,"_257":455},"listItem",[456],{"_53":260,"_261":457,"_257":458},{"_263":-5},[459],{"_147":460,"_53":147,"_269":461},"Complete the welcome setup wizard",[462],{"_53":74,"_261":463},{"_464":465,"_466":467,"_468":-5,"_469":470},"rel","noopener noreferrer nofollow","href","https://mando.cx/help/articles/kn9rx3vt3b5i-complete-the-welcome-setup-wizard","class","target","_blank",{"_53":454,"_257":472},[473],{"_53":260,"_261":474,"_257":475},{"_263":-5},[476],{"_147":477,"_53":147,"_269":478},"Create your first AI agent in Mando",[479],{"_53":74,"_261":480},{"_464":465,"_466":481,"_468":-5,"_469":470},"https://mando.cx/help/articles/lajjuxulhqxq-create-your-first-ai-agent-in-mando",{"_53":454,"_257":483},[484],{"_53":260,"_261":485,"_257":486},{"_263":-5},[487],{"_147":488,"_53":147,"_269":489},"How many apps each Mando AI plan includes",[490],{"_53":74,"_261":491},{"_464":465,"_466":492,"_468":-5,"_469":470},"https://mando.cx/help/articles/nhyikofir4dc-how-many-apps-each-mando-ai-plan-includes",{"_53":260,"_261":494},{"_263":-5},{},[172,497],"app_01ksdzc3xnfqct0v509pt4ptvm",["D",1784548528925],"trained","ddac75d46ea40065c152cfa734c065b0d4e6f548fe96392e3fe7a9a7a1dbeeed",{"_32":502,"_34":503,"_36":504,"_38":39,"_5":6,"_40":33,"_41":505,"_43":-5,"_44":9,"_45":-5,"_46":47,"_48":506,"_49":507,"_51":50,"_52":50,"_53":250,"_55":508,"_57":60,"_59":509,"_61":510,"_62":511,"_63":-5,"_64":512,"_66":67,"_68":67,"_69":-5,"_70":513,"_72":27,"_73":27,"_74":-5,"_75":-5,"_76":-5,"_77":514,"_78":499,"_80":515,"_81":-5},"cnt_01kxxr828qeskb48r9bn3111qz",["D",1784483678499],["D",1784491116154],"4xpmyhf5d5t1",["D",1784486248939],"ops:hc-articles-script","Change your dashboard language","Switch the Mando dashboard between English and Arabic from the top bar, and see why it does not change the language your AI agent replies to customers in.","

The dashboard language controls the Mando admin interface only: menus, buttons, labels and settings screens. It does not change the language your AI agent replies in, and it does not change what your customers see. Mando's dashboard is available in English and Arabic.

Steps

Look at the top bar of the dashboard, on the opposite side from the Mando logo.
Select the translate icon. It has no text label, so look for the icon rather than a menu item.
Pick English or العربية. A checkmark shows which one is active.

[SCREENSHOT] Capture: the Mando top bar with the language dropdown open. Highlight: the translate icon and the open list showing English and العربية with a checkmark on the current language. Suggested alt text: \"Language dropdown open in the Mando dashboard top bar showing English and Arabic\". Replace this block with the image.

What you should see

The page reloads and the interface switches language straight away. Choosing Arabic also flips the layout to right to left. Your choice is remembered for a year, so you will not need to set it again on the same browser.

What the dashboard language does not change

The language your AI agent replies in. That is set per agent, in the agent's own settings, and it is a completely separate control.
What visitors see in your chat widget, help center or newsroom. Those follow each app's own language setting.
What your teammates see. The setting belongs to the browser you are using, not to your Mando account.

Troubleshooting

The dashboard went back to English

Your language choice is stored in the browser, so clearing your browsing data, using a different browser, or switching to another device resets it to English. Set it again from the top bar.

A teammate sees the dashboard in a different language

That is expected. Each person chooses their own dashboard language, and it does not carry across accounts or devices.

Frequently asked questions

Which languages can the dashboard use?

English and Arabic. Your agents can talk to customers in many more languages; that is a separate setting on each agent.

Will changing this change what my AI agent says to customers?

No. The two settings are independent. To change how your agent replies, open the agent and change its language in Settings.

Why did my dashboard switch to Arabic on its own?

Connecting a Salla store switches the dashboard to Arabic for you, because Salla merchants usually serve Arabic-speaking customers. That flow also sets the connected agent's own language to Arabic. Both are separate settings and you can change either one back at any time.

Does this affect my customers in any way?

No. It only changes what you see inside Mando.

","The dashboard language controls the Mando admin interface only: menus, buttons, labels and settings screens. It does not change the language your AI agent replies in, and it does not change what your customers see. Mando's dashboard is available in English and Arabic.\n\n## Steps\n\n1. Look at the top bar of the dashboard, on the opposite side from the Mando logo.\n2. Select the translate icon. It has no text label, so look for the icon rather than a menu item.\n3. Pick **English** or **العربية**. A checkmark shows which one is active.\n\n

[SCREENSHOT] Capture: the Mando top bar with the language dropdown open. Highlight: the translate icon and the open list showing English and العربية with a checkmark on the current language. Suggested alt text: \"Language dropdown open in the Mando dashboard top bar showing English and Arabic\". Replace this block with the image.

\n\n\n## What you should see\n\nThe page reloads and the interface switches language straight away. Choosing Arabic also flips the layout to right to left. Your choice is remembered for a year, so you will not need to set it again on the same browser.\n\n## What the dashboard language does not change\n\n- **The language your AI agent replies in.** That is set per agent, in the agent's own settings, and it is a completely separate control.\n- **What visitors see in your chat widget, help center or newsroom.** Those follow each app's own language setting.\n- **What your teammates see.** The setting belongs to the browser you are using, not to your Mando account.\n\n## Troubleshooting\n\n### The dashboard went back to English\n\nYour language choice is stored in the browser, so clearing your browsing data, using a different browser, or switching to another device resets it to English. Set it again from the top bar.\n\n### A teammate sees the dashboard in a different language\n\nThat is expected. Each person chooses their own dashboard language, and it does not carry across accounts or devices.\n\n## Frequently asked questions\n\n### Which languages can the dashboard use?\n\nEnglish and Arabic. Your agents can talk to customers in many more languages; that is a separate setting on each agent.\n\n### Will changing this change what my AI agent says to customers?\n\nNo. The two settings are independent. To change how your agent replies, open the agent and change its language in Settings.\n\n### Why did my dashboard switch to Arabic on its own?\n\nConnecting a Salla store switches the dashboard to Arabic for you, because Salla merchants usually serve Arabic-speaking customers. That flow also sets the connected agent's own language to Arabic. Both are separate settings and you can change either one back at any time.\n\n### Does this affect my customers in any way?\n\nNo. It only changes what you see inside Mando.\n\n## Related articles\n\n- [Complete the welcome setup wizard](https://mando.cx/help/articles/kn9rx3vt3b5i-complete-the-welcome-setup-wizard)\n- [Create your first AI agent in Mando](https://mando.cx/help/articles/lajjuxulhqxq-create-your-first-ai-agent-in-mando)\n- [How many apps each Mando AI plan includes](https://mando.cx/help/articles/nhyikofir4dc-how-many-apps-each-mando-ai-plan-includes)",{},[497],["D",1784486256449],"3d42a6f8c6fff8f4ebcd6ad34deb8d46d7753abeae5be58476496a499face5a8","actionData","errors"]

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