E-commerce

Your store, answering its own questions.

Mando AI connects to your Shopify, WooCommerce, Salla, or Zid (soon) store, then answers order, product, and returns questions in seconds. In your voice, grounded in your real store data, not a best guess.

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What it handles

Every e-commerce question. Handled.

Mando AI doesn't just answer FAQs. It pulls from your store, your docs, and your catalogue to resolve the questions that actually come in.

Order status, in seconds

Customers ask where their order is. Mando AI pulls the status from your connected store and returns it right there in the thread.

Smart product suggestions

Guide shoppers toward the right product using your real catalogue. Based on what they actually asked for, not a guess.

Instant answers to the obvious ones

Delivery, returns, tracking, sizing. Answered in seconds without putting another ticket on the team.

Human handover, clean

When a query needs a person, a human takes the thread with full context. The customer doesn't notice the seam.

Connected stores

Connect your store, answer with confidence

Mando AI connects to the platform you already run on. Every reply uses real store information, not a generic guess.

Shopify

Pull live order data, stock, and product details from your Shopify store into every reply.

WooCommerce

Answer order, stock, and product questions using your real WooCommerce data.

Salla

Bring your Salla store's products, orders, and policies into every conversation.

Zid (soon)

Connect your Zid store so Mando AI answers with current products, prices, and order status.

Real answers

Turn customer questions into real answers

When a customer asks about an order, a product, a delivery, or a return, Mando AI pulls the answer from your connected store. Specific, current, right the first time.

Order tracking

Where's my order?

Order #A-8482 shipped Tuesday with DHL. Arriving Thursday.

Sizes & variants

Do you have this in a 38?

Yes, size 38 is in stock in black. Want me to add it to your basket?

Returns

What's your returns policy?

30 days, unworn, with the box. The return label is on us.

Restock

When will the rose-gold one be back?

Back in stock around 12 May. Want a notification when it lands?

Delivery

How much is shipping to Dubai?

35 AED, 3 to 5 days with Aramex.

Payment

Can I pay with Apple Pay?

Yes, at checkout. Card, Apple Pay, Tabby, and STC Pay are all supported.

Product detail

Is this the dress from your Wednesday reel?

Yes, that's the cobalt-blue linen midi. Still in sizes 6 to 12.

Care

Can I machine-wash it?

Cold wash, inside-out, on the delicate cycle. Hang to dry.

Promo codes

Do you have any active promo codes?

SPRING20 takes 20% off everything. Valid until 15 May.

Wrong item

I got the wrong colour.

Sorry about that. I've flagged it for the team and they'll email a replacement label within the hour.

Conversation starters

Every page opens the conversation for you.

Mando AI reads every page on your store and writes a short, relevant opener. A visitor on a product page doesn't see a generic greeting. They see something about what they're actually looking at.

blush-store.com/shoes/pink-runner

Blush

Running

Pink Runner 01

$128

Details

Reviews

One inbox for AI and your team

WhatsApp, Instagram, Facebook Messenger, and web chat, all in one inbox. AI answers first. A human takes over with full context when a person needs to step in.

Outcomes

Why this matters for e-commerce teams

Faster responses

Replies land in seconds, grounded in real store data. Not a best guess.

Better support quality

Answers specific to the customer, the product, and the order. Not a chatbot script.

Less manual work

The repetitive tickets (order status, tracking, sizing) handle themselves.

More sales opportunities

Support becomes a sales channel. Mando AI recommends the right product while it answers.

Why Mando AI

What makes Mando AI different for e-commerce

Designed for simplicity

Connect your store, point at your docs, go live. No weeks of setup, no engineers.

Built for modern support

AI, human handover, and every channel in one inbox. No tab-hopping.

Grounded in your real data

Every answer comes from your store, your docs, your catalogue. Not a generic model's best guess.

Better value by design

More capable support, a fraction of what the legacy platforms charge.

FAQ

Frequently Asked Questions

Which e-commerce platforms does Mando AI integrate with?

Mando AI integrates natively with Salla, Shopify, WooCommerce, and Zid (coming soon). Once connected, the AI agent accesses your live product catalogue, order data, inventory levels, and store policies to answer customer questions accurately.

Can the AI answer 'Where is my order?' questions?

Yes. The AI agent pulls live order status and tracking information directly from your connected store. When a customer asks about their order, they get the actual tracking link and delivery estimate — not a generic 'we'll check and get back to you'.

Can the AI recommend products during a conversation?

Yes. Based on what the customer is asking about, Mando AI can suggest relevant products from your catalogue with pricing, availability, variant details, and direct buy links — helping turn support conversations into sales.

Does the product data stay in sync with my store?

Yes. Mando AI syncs in real-time with your store. When you update a product, change pricing, run a sale, or update stock levels, the AI reflects those changes immediately. Customers never get answers based on outdated information.

What types of e-commerce questions can the AI handle?

The AI handles order tracking, product availability, sizing and variants, shipping and delivery times, return and refund policies, payment methods (including cash on delivery), stock alerts, and product comparisons — all from your actual store data.

Haven't found what you're looking for?

Browse our help centre for guides, walkthroughs, and detailed answers.

Want to see Mando AI on your data?

Spend 20 minutes with Malaz Madani, our founder. He'll show you Mando AI answering your customers' real questions, not a canned demo.

Malaz Madani

Founder, Mando AI