Tickets are included from the Business plan upward. On plans below Business, tickets are not available.
What you see on a lower plan
The Tickets page shows an upgrade notice: "Tickets are available on the Business plan," and the board is greyed out.
You can read the notice but cannot create or work tickets until you upgrade.
What you get once you are on Business
An admin can turn tickets on from the Tickets page.
The full board, filters, assignments, and customer replies from a ticket.
Compare the plans
To see exactly what each plan includes and what tickets sit alongside, compare the plans rather than relying on this page for prices. See Compare Mando plans and pricing. If the Tickets page looks unavailable even on a paid plan, see Why some settings and buttons are greyed out.