Every WhatsApp template has a category that you choose when you create it. The category tells WhatsApp what kind of message it is and shapes how you can use it.

Utility or Marketing

The category picker offers two choices:

Utility: transactional messages tied to something the customer did, such as an order update, a ticket follow-up, or an appointment reminder.
Marketing: promotions and offers. Marketing has stricter rules and needs the customer to have opted in.

Meta can change your choice

The category you pick is a request. Meta reviews the wording, and promotional-sounding text in a Utility template can be recategorized to Marketing after you submit it. Keep utility templates plain and transactional, and use Marketing when the message is genuinely promotional.

How category affects sending

Category matters when you send. A Marketing broadcast turns on Safe send by default, so it only reaches contacts who already have a WhatsApp conversation with you. Meta also charges by category, billed to your own WhatsApp account.

Frequently asked questions

Which category should I pick?

Utility for transactional messages, Marketing for promotions and offers.

Where is the Authentication category?

Authentication templates, such as one-time codes, are created in Meta's own manager, not on this page.

Can I change the category later?

No. There is no edit; delete the template and create a new one with the category you want.

","Every WhatsApp template has a **category** that you choose when you create it. The category tells WhatsApp what kind of message it is and shapes how you can use it.\n\n## Utility or Marketing\n\nThe category picker offers two choices:\n\n- **Utility**: transactional messages tied to something the customer did, such as an order update, a ticket follow-up, or an appointment reminder.\n- **Marketing**: promotions and offers. Marketing has stricter rules and needs the customer to have opted in.\n\n

\n\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/screenshotss-rXxaMYz9UKXXWlg1nvoCtV7JY8CICM.png)

\n\n\n## Meta can change your choice \n\nThe category you pick is a request. Meta reviews the wording, and promotional-sounding text in a Utility template can be recategorized to Marketing after you submit it. Keep utility templates plain and transactional, and use Marketing when the message is genuinely promotional.\n\n## How category affects sending\n\nCategory matters when you send. A **Marketing** broadcast turns on **Safe send** by default, so it only reaches contacts who already have a WhatsApp conversation with you. Meta also charges by category, billed to your own WhatsApp account.\n\n## Frequently asked questions\n\n### Which category should I pick?\n\nUtility for transactional messages, Marketing for promotions and offers.\n\n### Where is the Authentication category?\n\nAuthentication templates, such as one-time codes, are created in Meta's own manager, not on this page.\n\n### Can I change the category later?\n\nNo. There is no edit; delete the template and create a new one with the category you want.\n\n## Related articles\n\n- [Send a WhatsApp template from the inbox](https://mando.cx/help/articles/yc9ys95jtut5-send-a-whatsapp-template-from-the-inbox)\n- [Send your first WhatsApp broadcast](https://mando.cx/help/articles/kvnkwks16n2b-send-your-first-whatsapp-broadcast)\n- [What is a WhatsApp broadcast in Mando](https://mando.cx/help/articles/ycofprv7iavl-what-is-a-whatsapp-broadcast-in-mando)\n- [Connect your system to a trigger webhook](https://mando.cx/help/articles/ztmmulo7tixo-connect-your-system-to-a-trigger-webhook)",{"_53":256,"_257":258},"doc","content",[259,275,284,289,317,327,334,341,347,352,358,374,380,387,392,398,403,409,414,420,473],{"_53":260,"_261":262,"_257":264},"paragraph","attrs",{"_263":-5},"textAlign",[265,267,273],{"_148":266,"_53":148},"Every WhatsApp template has a ",{"_148":268,"_53":148,"_269":270},"category","marks",[271],{"_53":272},"bold",{"_148":274,"_53":148}," that you choose when you create it. 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Meta reviews the wording, and promotional-sounding text in a Utility template can be recategorized to Marketing after you submit it. Keep utility templates plain and transactional, and use Marketing when the message is genuinely promotional.",{"_53":276,"_261":353,"_257":355},{"_32":354,"_279":280,"_263":-5},"820d3324-e44b-4b7a-9000-3136fb83586e",[356],{"_148":357,"_53":148},"How category affects sending",{"_53":260,"_261":359,"_257":360},{"_263":-5},[361,363,366,368,372],{"_148":362,"_53":148},"Category matters when you send. A ",{"_148":312,"_53":148,"_269":364},[365],{"_53":272},{"_148":367,"_53":148}," broadcast turns on ",{"_148":369,"_53":148,"_269":370},"Safe send",[371],{"_53":272},{"_148":373,"_53":148}," by default, so it only reaches contacts who already have a WhatsApp conversation with you. Meta also charges by category, billed to your own WhatsApp account.",{"_53":276,"_261":375,"_257":377},{"_32":376,"_279":280,"_263":-5},"dba5c63f-1a2e-411d-aa3f-ec0691101bc4",[378],{"_148":379,"_53":148},"Frequently asked questions",{"_53":276,"_261":381,"_257":384},{"_32":382,"_279":383,"_263":-5},"684d721e-c95b-44da-a888-28f8ae86bf47",3,[385],{"_148":386,"_53":148},"Which category should I pick?",{"_53":260,"_261":388,"_257":389},{"_263":-5},[390],{"_148":391,"_53":148},"Utility for transactional messages, Marketing for promotions and offers.",{"_53":276,"_261":393,"_257":395},{"_32":394,"_279":383,"_263":-5},"b802b81d-a0f7-47c0-86d2-eabdf0b8961a",[396],{"_148":397,"_53":148},"Where is the Authentication category?",{"_53":260,"_261":399,"_257":400},{"_263":-5},[401],{"_148":402,"_53":148},"Authentication templates, such as one-time codes, are created in Meta's own manager, not on this page.",{"_53":276,"_261":404,"_257":406},{"_32":405,"_279":383,"_263":-5},"6301c672-b4f6-4d4d-8957-545fa9f580da",[407],{"_148":408,"_53":148},"Can I change the category later?",{"_53":260,"_261":410,"_257":411},{"_263":-5},[412],{"_148":413,"_53":148},"No. There is no edit; delete the template and create a new one with the category you want.",{"_53":276,"_261":415,"_257":417},{"_32":416,"_279":280,"_263":-5},"d87a8c8e-df1c-4136-af12-2a01eaeb5587",[418],{"_148":419,"_53":148},"Related articles",{"_53":290,"_261":421,"_257":422},{"_292":27},[423,440,451,462],{"_53":295,"_257":424},[425],{"_53":260,"_261":426,"_257":427},{"_263":-5},[428],{"_148":429,"_53":148,"_269":430},"Send a WhatsApp template from the inbox",[431],{"_53":74,"_261":432},{"_433":434,"_435":436,"_437":-5,"_438":439},"rel","noopener noreferrer nofollow","href","https://mando.cx/help/articles/yc9ys95jtut5-send-a-whatsapp-template-from-the-inbox","class","target","_blank",{"_53":295,"_257":441},[442],{"_53":260,"_261":443,"_257":444},{"_263":-5},[445],{"_148":446,"_53":148,"_269":447},"Send your first WhatsApp broadcast",[448],{"_53":74,"_261":449},{"_433":434,"_435":450,"_437":-5,"_438":439},"https://mando.cx/help/articles/kvnkwks16n2b-send-your-first-whatsapp-broadcast",{"_53":295,"_257":452},[453],{"_53":260,"_261":454,"_257":455},{"_263":-5},[456],{"_148":457,"_53":148,"_269":458},"What is a WhatsApp broadcast in Mando",[459],{"_53":74,"_261":460},{"_433":434,"_435":461,"_437":-5,"_438":439},"https://mando.cx/help/articles/ycofprv7iavl-what-is-a-whatsapp-broadcast-in-mando",{"_53":295,"_257":463},[464],{"_53":260,"_261":465,"_257":466},{"_263":-5},[467],{"_148":468,"_53":148,"_269":469},"Connect your system to a trigger webhook",[470],{"_53":74,"_261":471},{"_433":434,"_435":472,"_437":-5,"_438":439},"https://mando.cx/help/articles/ztmmulo7tixo-connect-your-system-to-a-trigger-webhook",{"_53":260,"_261":474},{"_263":-5},{},[477],"app_01ksdzc3xnfqct0v509pt4ptvm",["D",1786331282929],"trained","f4a7459bacd36327be5a4969c998ddf1a216d1fb40c51da4061d4629a718bd64",{"_32":482,"_34":483,"_36":484,"_38":39,"_5":6,"_40":33,"_41":485,"_43":-5,"_44":9,"_45":-5,"_46":47,"_48":486,"_49":225,"_51":225,"_52":225,"_53":250,"_55":487,"_57":58,"_59":488,"_61":489,"_62":490,"_63":491,"_64":735,"_66":67,"_68":67,"_69":-5,"_70":736,"_72":27,"_73":27,"_74":-5,"_75":-5,"_76":-5,"_77":737,"_78":479,"_80":738,"_81":-5},"cnt_01ky38spcwfztr2jg5dctvhqn5",["D",1784668805535],["D",1786331714783],"srtrrvzb9frt",["D",1786331705733],"Create a WhatsApp message template","Create a template from a one-click quick start or from scratch: name it, pick a category and language, write the body, and submit it to Meta for approval.","

You create WhatsApp templates on the templates page and submit them to Meta for approval. There are two ways to begin: a one-click quick start, or a template from scratch.

Two ways to start

Use a Quick start to begin from a ready-made example, such as a follow-up, a ticket-resolved note, or an appointment reminder. Each one prefills the form for you to review. Or click New template to start from a blank form.

Fill in the editor

Name: lowercase letters, numbers and underscores only. It cannot be changed later.
Category: Utility or Marketing.
Language: the language of this template.
Header (optional): an image, video or PDF shown above the text. The file you upload is a sample for Meta's review.
Body: your message. Use {{1}}, {{2}} and so on for values you fill in when sending. Up to 1024 characters.

Submit and wait for approval

Click Submit for Meta approval. The template shows Pending review, and Meta usually approves within about 24 hours. Once it is Approved, you can send it from the inbox, in a broadcast, or from a trigger.

You cannot edit a template after creating it. To change one, delete it and create a new one. Meta requires a 24-hour wait before you can reuse a deleted name.

Frequently asked questions

What are {{1}} and {{2}}?

Numbered placeholders you fill in when you send. Only numbered variables are supported.

Can I add buttons or a text header?

This page supports a name, category, language, an optional media header, and the body. For buttons or a text header, create the template in Meta's own manager.

My template was rejected.

Meta returns the reason. Adjust the wording or category and submit a new template.

","You create WhatsApp templates on the templates page and submit them to Meta for approval. There are two ways to begin: a one-click quick start, or a template from scratch.\n\n## Two ways to start\n\nUse a **Quick start** to begin from a ready-made example, such as a follow-up, a ticket-resolved note, or an appointment reminder. Each one prefills the form for you to review. Or click **New template** to start from a blank form.\n\n## Fill in the editor\n\n- **Name**: lowercase letters, numbers and underscores only. It cannot be changed later.\n- **Category**: Utility or Marketing.\n- **Language**: the language of this template.\n- **Header** (optional): an image, video or PDF shown above the text. The file you upload is a sample for Meta's review.\n- **Body**: your message. Use **{{1}}**, **{{2}}** and so on for values you fill in when sending. Up to 1024 characters.\n\n

\n\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/screenshots-datGibcjN6Ghmf76AcdHzKByhVxoZV.png)

\n\n\n## Submit and wait for approval \n\nClick **Submit for Meta approval**. The template shows **Pending review**, and Meta usually approves within about 24 hours. Once it is **Approved**, you can send it from the inbox, in a broadcast, or from a trigger.\n\nYou cannot edit a template after creating it. To change one, delete it and create a new one. Meta requires a 24-hour wait before you can reuse a deleted name.\n\n## Frequently asked questions\n\n### What are {{1}} and {{2}}?\n\nNumbered placeholders you fill in when you send. Only numbered variables are supported.\n\n### Can I add buttons or a text header?\n\nThis page supports a name, category, language, an optional media header, and the body. For buttons or a text header, create the template in Meta's own manager.\n\n### My template was rejected.\n\nMeta returns the reason. Adjust the wording or category and submit a new template.\n\n## Related articles\n\n- [Send a WhatsApp template from the inbox](https://mando.cx/help/articles/yc9ys95jtut5-send-a-whatsapp-template-from-the-inbox)\n- [Connect WhatsApp Business to your AI agent](https://mando.cx/help/articles/rj1na98s7hwh-connect-whatsapp-business-to-your-ai-agent)\n- [Send your first WhatsApp broadcast](https://mando.cx/help/articles/kvnkwks16n2b-send-your-first-whatsapp-broadcast)\n- [Connect your system to a trigger webhook](https://mando.cx/help/articles/ztmmulo7tixo-connect-your-system-to-a-trigger-webhook)",{"_53":256,"_257":492},[493,498,504,521,527,597,604,608,615,621,644,649,654,660,665,671,676,682,687,692,733],{"_53":260,"_261":494,"_257":495},{"_263":-5},[496],{"_148":497,"_53":148},"You create WhatsApp templates on the templates page and submit them to Meta for approval. There are two ways to begin: a one-click quick start, or a template from scratch.",{"_53":276,"_261":499,"_257":501},{"_32":500,"_279":280,"_263":-5},"f76abe5c-cc36-479a-b617-8d1636141d08",[502],{"_148":503,"_53":148},"Two ways to start",{"_53":260,"_261":505,"_257":506},{"_263":-5},[507,509,513,515,519],{"_148":508,"_53":148},"Use a ",{"_148":510,"_53":148,"_269":511},"Quick start",[512],{"_53":272},{"_148":514,"_53":148}," to begin from a ready-made example, such as a follow-up, a ticket-resolved note, or an appointment reminder. Each one prefills the form for you to review. 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It cannot be changed later.",{"_53":295,"_257":542},[543],{"_53":260,"_261":544,"_257":545},{"_263":-5},[546,550],{"_148":547,"_53":148,"_269":548},"Category",[549],{"_53":272},{"_148":551,"_53":148},": Utility or Marketing.",{"_53":295,"_257":553},[554],{"_53":260,"_261":555,"_257":556},{"_263":-5},[557,561],{"_148":558,"_53":148,"_269":559},"Language",[560],{"_53":272},{"_148":562,"_53":148},": the language of this template.",{"_53":295,"_257":564},[565],{"_53":260,"_261":566,"_257":567},{"_263":-5},[568,572],{"_148":569,"_53":148,"_269":570},"Header",[571],{"_53":272},{"_148":573,"_53":148}," (optional): an image, video or PDF shown above the text. The file you upload is a sample for Meta's review.",{"_53":295,"_257":575},[576],{"_53":260,"_261":577,"_257":578},{"_263":-5},[579,583,585,589,591,595],{"_148":580,"_53":148,"_269":581},"Body",[582],{"_53":272},{"_148":584,"_53":148},": your message. 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Up to 1024 characters.",{"_53":318,"_257":598},[599,603],{"_53":321,"_257":600},[601],{"_53":260,"_261":602},{"_263":-5},{"_53":326},{"_53":203,"_261":605},{"_329":-5,"_330":606,"_55":-5,"_332":607},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/screenshots-datGibcjN6Ghmf76AcdHzKByhVxoZV.png","ast_01kzmtn442f6evhkrhywrtr1cg",{"_53":318,"_257":609},[610,614],{"_53":321,"_257":611},[612],{"_53":260,"_261":613},{"_263":-5},{"_53":326},{"_53":276,"_261":616,"_257":618},{"_32":617,"_279":280,"_263":-5},"2b50d4a5-e0c9-46e4-bfec-adc5fad91831",[619],{"_148":620,"_53":148},"Submit and wait for approval ",{"_53":260,"_261":622,"_257":623},{"_263":-5},[624,626,630,632,636,638,642],{"_148":625,"_53":148},"Click ",{"_148":627,"_53":148,"_269":628},"Submit for Meta approval",[629],{"_53":272},{"_148":631,"_53":148},". 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Only numbered variables are supported.",{"_53":276,"_261":666,"_257":668},{"_32":667,"_279":383,"_263":-5},"ef583784-4c67-49a5-a9ba-0eb28f9abc12",[669],{"_148":670,"_53":148},"Can I add buttons or a text header?",{"_53":260,"_261":672,"_257":673},{"_263":-5},[674],{"_148":675,"_53":148},"This page supports a name, category, language, an optional media header, and the body. For buttons or a text header, create the template in Meta's own manager.",{"_53":276,"_261":677,"_257":679},{"_32":678,"_279":383,"_263":-5},"72877ab7-8011-488b-b62a-3adee598c718",[680],{"_148":681,"_53":148},"My template was rejected.",{"_53":260,"_261":683,"_257":684},{"_263":-5},[685],{"_148":686,"_53":148},"Meta returns the reason. Adjust the wording or category and submit a new template.",{"_53":276,"_261":688,"_257":690},{"_32":689,"_279":280,"_263":-5},"d21d9e5a-eec4-439f-a280-81cbed6fd724",[691],{"_148":419,"_53":148},{"_53":290,"_261":693,"_257":694},{"_292":27},[695,704,715,724],{"_53":295,"_257":696},[697],{"_53":260,"_261":698,"_257":699},{"_263":-5},[700],{"_148":429,"_53":148,"_269":701},[702],{"_53":74,"_261":703},{"_433":434,"_435":436,"_437":-5,"_438":439},{"_53":295,"_257":705},[706],{"_53":260,"_261":707,"_257":708},{"_263":-5},[709],{"_148":710,"_53":148,"_269":711},"Connect WhatsApp Business to your AI agent",[712],{"_53":74,"_261":713},{"_433":434,"_435":714,"_437":-5,"_438":439},"https://mando.cx/help/articles/rj1na98s7hwh-connect-whatsapp-business-to-your-ai-agent",{"_53":295,"_257":716},[717],{"_53":260,"_261":718,"_257":719},{"_263":-5},[720],{"_148":446,"_53":148,"_269":721},[722],{"_53":74,"_261":723},{"_433":434,"_435":450,"_437":-5,"_438":439},{"_53":295,"_257":725},[726],{"_53":260,"_261":727,"_257":728},{"_263":-5},[729],{"_148":468,"_53":148,"_269":730},[731],{"_53":74,"_261":732},{"_433":434,"_435":472,"_437":-5,"_438":439},{"_53":260,"_261":734},{"_263":-5},{},[477],["D",1786331711888],"32f09a3a7c3262db33285d02649a4f06561d983a2e69c59ebcb3baf70bd69a18",{"_32":740,"_34":741,"_36":742,"_38":39,"_5":6,"_40":33,"_41":743,"_43":-5,"_44":9,"_45":-5,"_46":47,"_48":744,"_49":225,"_51":225,"_52":225,"_53":250,"_55":745,"_57":58,"_59":746,"_61":747,"_62":748,"_63":749,"_64":925,"_66":67,"_68":67,"_69":-5,"_70":926,"_72":27,"_73":27,"_74":-5,"_75":-5,"_76":-5,"_77":927,"_78":479,"_80":928,"_81":-5},"cnt_01ky38sp8sfztr2jfhtwartmd1",["D",1784668805402],["D",1786332082527],"bihzmvpj7g74",["D",1786332074926],"What are WhatsApp message templates","A WhatsApp message template is a pre-approved message you can send to a customer outside the 24-hour reply window. WhatsApp reviews each one before you use it.","

A WhatsApp message template is a message you get pre-approved by WhatsApp, so you can send it to a customer even outside the normal reply window. Templates are how you reach customers with order updates, follow-ups, and re-engagement.

Why WhatsApp requires them

WhatsApp only lets you send a free reply within 24 hours of a customer's last message. To message someone after that window has passed, you must use an approved template. Unlike a free reply, a template can be sent at any time.

Every template is reviewed by Meta

When you submit a template, it goes to Meta for review, usually within about 24 hours. It shows as Pending review, then becomes Approved or Rejected. Only an approved template can be sent, whether from the inbox, a broadcast, or a trigger.

Where to find them

Open your Customer Service app and go to Settings > Integrations > WhatsApp, then click Manage templates. You must connect WhatsApp first: until a WhatsApp number is connected, the templates page cannot load any templates.

Frequently asked questions

Where do templates live?

On WhatsApp's side, tied to your WhatsApp Business number. Mando lets you create, view and delete them.

Can I edit a template?

No. A template cannot be changed after it is created; delete it and create a new one.

Why do I see no templates?

Either WhatsApp is not connected, or you have not created any yet.

","A WhatsApp message template is a message you get pre-approved by WhatsApp, so you can send it to a customer even outside the normal reply window. Templates are how you reach customers with order updates, follow-ups, and re-engagement.\n\n## Why WhatsApp requires them\n\nWhatsApp only lets you send a free reply within **24 hours** of a customer's last message. To message someone after that window has passed, you must use an approved template. Unlike a free reply, a template can be sent at any time.\n\n## Every template is reviewed by Meta\n\nWhen you submit a template, it goes to Meta for review, usually within about 24 hours. It shows as **Pending review**, then becomes **Approved** or **Rejected**. Only an approved template can be sent, whether from the inbox, a broadcast, or a trigger.\n\n

\n\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/screenshotss-MSkrDk52SRLqStdHJLDuzweuHhvDwb.png)

\n\n\n## Where to find them\n\nOpen your Customer Service app and go to **Settings > Integrations > WhatsApp**, then click **Manage templates**. You must connect WhatsApp first: until a WhatsApp number is connected, the templates page cannot load any templates.\n\n## Frequently asked questions\n\n### Where do templates live?\n\nOn WhatsApp's side, tied to your WhatsApp Business number. Mando lets you create, view and delete them.\n\n### Can I edit a template?\n\nNo. A template cannot be changed after it is created; delete it and create a new one.\n\n### Why do I see no templates?\n\nEither WhatsApp is not connected, or you have not created any yet.\n\n## Related articles\n\n- [Send a WhatsApp template from the inbox](https://mando.cx/help/articles/yc9ys95jtut5-send-a-whatsapp-template-from-the-inbox)\n- [Connect WhatsApp Business to your AI agent](https://mando.cx/help/articles/rj1na98s7hwh-connect-whatsapp-business-to-your-ai-agent)\n- [What is a WhatsApp broadcast in Mando](https://mando.cx/help/articles/ycofprv7iavl-what-is-a-whatsapp-broadcast-in-mando)\n- [Send your first WhatsApp broadcast](https://mando.cx/help/articles/kvnkwks16n2b-send-your-first-whatsapp-broadcast)",{"_53":256,"_257":750},[751,756,762,773,779,800,807,811,818,824,841,846,852,857,863,868,874,879,884,923],{"_53":260,"_261":752,"_257":753},{"_263":-5},[754],{"_148":755,"_53":148},"A WhatsApp message template is a message you get pre-approved by WhatsApp, so you can send it to a customer even outside the normal reply window. Templates are how you reach customers with order updates, follow-ups, and re-engagement.",{"_53":276,"_261":757,"_257":759},{"_32":758,"_279":280,"_263":-5},"98143609-b515-41e9-8a3f-a50e48c2e74f",[760],{"_148":761,"_53":148},"Why WhatsApp requires them",{"_53":260,"_261":763,"_257":764},{"_263":-5},[765,767,771],{"_148":766,"_53":148},"WhatsApp only lets you send a free reply within ",{"_148":768,"_53":148,"_269":769},"24 hours",[770],{"_53":272},{"_148":772,"_53":148}," of a customer's last message. To message someone after that window has passed, you must use an approved template. Unlike a free reply, a template can be sent at any time.",{"_53":276,"_261":774,"_257":776},{"_32":775,"_279":280,"_263":-5},"961a09d6-60fb-4a32-bc6d-f850ae1ee888",[777],{"_148":778,"_53":148},"Every template is reviewed by Meta",{"_53":260,"_261":780,"_257":781},{"_263":-5},[782,784,787,789,792,794,798],{"_148":783,"_53":148},"When you submit a template, it goes to Meta for review, usually within about 24 hours. It shows as ",{"_148":633,"_53":148,"_269":785},[786],{"_53":272},{"_148":788,"_53":148},", then becomes ",{"_148":639,"_53":148,"_269":790},[791],{"_53":272},{"_148":793,"_53":148}," or ",{"_148":795,"_53":148,"_269":796},"Rejected",[797],{"_53":272},{"_148":799,"_53":148},". Only an approved template can be sent, whether from the inbox, a broadcast, or a trigger.",{"_53":318,"_257":801},[802,806],{"_53":321,"_257":803},[804],{"_53":260,"_261":805},{"_263":-5},{"_53":326},{"_53":203,"_261":808},{"_329":-5,"_330":809,"_55":-5,"_332":810},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/screenshotss-MSkrDk52SRLqStdHJLDuzweuHhvDwb.png","ast_01kzmv086vfez82zkhm4qc7fbh",{"_53":318,"_257":812},[813,817],{"_53":321,"_257":814},[815],{"_53":260,"_261":816},{"_263":-5},{"_53":326},{"_53":276,"_261":819,"_257":821},{"_32":820,"_279":280,"_263":-5},"8346d0d5-9ad5-41f0-84d6-27f24de7fc81",[822],{"_148":823,"_53":148},"Where to find them",{"_53":260,"_261":825,"_257":826},{"_263":-5},[827,829,833,835,839],{"_148":828,"_53":148},"Open your Customer Service app and go to ",{"_148":830,"_53":148,"_269":831},"Settings > Integrations > WhatsApp",[832],{"_53":272},{"_148":834,"_53":148},", then click ",{"_148":836,"_53":148,"_269":837},"Manage templates",[838],{"_53":272},{"_148":840,"_53":148},". You must connect WhatsApp first: until a WhatsApp number is connected, the templates page cannot load any templates.",{"_53":276,"_261":842,"_257":844},{"_32":843,"_279":280,"_263":-5},"16d3cb74-4a15-4c8c-a90a-2bf9747a05df",[845],{"_148":379,"_53":148},{"_53":276,"_261":847,"_257":849},{"_32":848,"_279":383,"_263":-5},"fd13be88-69a1-4974-9529-2fc422c89bd6",[850],{"_148":851,"_53":148},"Where do templates live?",{"_53":260,"_261":853,"_257":854},{"_263":-5},[855],{"_148":856,"_53":148},"On WhatsApp's side, tied to your WhatsApp Business number. Mando lets you create, view and delete them.",{"_53":276,"_261":858,"_257":860},{"_32":859,"_279":383,"_263":-5},"5644ef6b-46de-4aa3-9a37-75dd32557f15",[861],{"_148":862,"_53":148},"Can I edit a template?",{"_53":260,"_261":864,"_257":865},{"_263":-5},[866],{"_148":867,"_53":148},"No. A template cannot be changed after it is created; delete it and create a new one.",{"_53":276,"_261":869,"_257":871},{"_32":870,"_279":383,"_263":-5},"53d0b902-ff80-4836-9de2-596d1aa4008f",[872],{"_148":873,"_53":148},"Why do I see no templates?",{"_53":260,"_261":875,"_257":876},{"_263":-5},[877],{"_148":878,"_53":148},"Either WhatsApp is not connected, or you have not created any yet.",{"_53":276,"_261":880,"_257":882},{"_32":881,"_279":280,"_263":-5},"c5c5e38a-dbf1-49c0-9275-7c684947e05c",[883],{"_148":419,"_53":148},{"_53":290,"_261":885,"_257":886},{"_292":27},[887,896,905,914],{"_53":295,"_257":888},[889],{"_53":260,"_261":890,"_257":891},{"_263":-5},[892],{"_148":429,"_53":148,"_269":893},[894],{"_53":74,"_261":895},{"_433":434,"_435":436,"_437":-5,"_438":439},{"_53":295,"_257":897},[898],{"_53":260,"_261":899,"_257":900},{"_263":-5},[901],{"_148":710,"_53":148,"_269":902},[903],{"_53":74,"_261":904},{"_433":434,"_435":714,"_437":-5,"_438":439},{"_53":295,"_257":906},[907],{"_53":260,"_261":908,"_257":909},{"_263":-5},[910],{"_148":457,"_53":148,"_269":911},[912],{"_53":74,"_261":913},{"_433":434,"_435":461,"_437":-5,"_438":439},{"_53":295,"_257":915},[916],{"_53":260,"_261":917,"_257":918},{"_263":-5},[919],{"_148":446,"_53":148,"_269":920},[921],{"_53":74,"_261":922},{"_433":434,"_435":450,"_437":-5,"_438":439},{"_53":260,"_261":924},{"_263":-5},{},[477],["D",1786332080315],"785e6effbb6eaa46579b86eda95e419db440922a64b8f1ba2bca4ccfe6a2a17a","actionData","errors"]

WhatsApp Message Templates

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