An incoming call reaches your inbox when your AI voice agent hands a live caller to a human. Mando rings inside the inbox and shows Answer and Decline right on that conversation, so you can pick up without leaving the page.
Before a call can ring
A call only rings after two things are true: voice is set up for your AI, and a caller on a voice conversation is handed over to a person. Until the AI escalates, the caller stays with the AI.
Calls ring only while you are looking at the inbox, and only for the app you are viewing. If you are on a settings page, or viewing a different app, you will not hear the ring.
Answer or decline
When a call comes in you hear a repeating ring, and the conversation shows an Incoming voice call banner with two buttons.
- Find the ringing conversation in your inbox list.
- Click the green Answer button to join the call.
- Or click the red Decline button to hang up.
The Answer and Decline buttons sit on the ringing conversation itself. If your current filter hides it, switch to All so nothing is filtered out and the banner is visible.
While you are on the call
Once you answer, a small call panel appears at the bottom of the screen. It shows the caller name, a Connecting status, then a running call timer once you are connected.
Your microphone turns on when you join, so start talking as soon as the timer runs. Click the red End call button to finish, then Close to dismiss the panel.
Only one person answers each call
A call can be answered by one person. Whoever clicks Answer first joins the caller; anyone else who tries is told the call has already been picked up by another agent.
Declining is not a quiet dismiss. It hangs up on the caller, so use Decline only when you really mean to end the call.
Frequently asked questions
I hear ringing but cannot find the call.
The ring is tied to a conversation in your inbox. Switch your filter to All and look for the Incoming voice call banner on a row.
Can I mute myself?
The call panel has End call and Close only, with no mute button. If you need privacy, step away or end the call.
What is the red missed-call badge?
It marks a voice conversation where the caller needed a person but no one joined in time.