In Mando AI, every task has a Comments and activity section where your team talks about the work and sees its history. Type @ to mention a teammate, and they are notified even if the task is not theirs.
Before you start
- You need access to work the AI agent's inbox to comment.
- Comments are for your team only. The customer never sees them.
Steps
- Open the task.
- In Comments and activity, click Write a comment, @ to mention….
- Write your comment. To mention someone, type @ and pick the teammate from the list.
- Click Comment.
Who is notified
- A teammate you @mention is told they were mentioned.
- The task's owner and the person who created it are told there is a new comment.
- Nobody is told about their own comment. If you write several comments in a row, the owner and creator are told once.
Notifications arrive in the dashboard and as push notifications.
The task's history
The same section lists every change to the task, such as "created this from a chat", "moved this from To do to Doing", "gave this to" a teammate, "set the due date", "marked this done" and "archived this", with who did it and when.
Frequently asked questions
Can I reply to the customer from the comments?
No. Comments stay inside your team. To reply to the customer, click Open chat on the task and reply from the inbox.
Is mentioning on a task the same as mentioning on a chat?
They work the same way, in different places: a task mention is about the follow-up, a chat mention is about the conversation. See Mention a teammate on a conversation.