You write help center articles in a full-page editor. There are two ways to start one, and both open the same editor with a new draft.
Start an article
- On the help center Overview, click New Content.
- Or in Content, click New Article.
Either one creates a new article and opens it. A new article starts from a short starter template that you replace with your own content. You need content-editing access; the help center itself is on the Light plan and above. See Understand Super Admin and Member roles.
Fill in the editor
- Title at the top.
- Description, a short summary for search and AI. This is not your intro paragraph; write the article in the body below it.
- The body, where you write and format the article.
- In the sidebar: Move To a collection, a Featured Image, and Created By.
Good to know
- A new article is a Draft and is not on your public help center until you publish it. Publishing is covered in its own article.
- The article's language is fixed to your help center's language, and its type is fixed. You do not pick these in the editor.
- The editor needs a desktop-sized screen, so if the Save and Publish buttons are missing, widen your window.