Everything on your public help center is content you write and manage from the dashboard, under your help center's Content area. It holds two kinds of thing: collections and articles.
Collections and articles
Articles are the pages readers open and search.
Collections group related articles together, like Getting Started or Billing.
You can nest a collection inside another to build a small hierarchy.
Draft and published
Every article has a status: Draft, In Review, Published, or Archived. Only Published articles appear on your public help center; the rest are visible to you in the dashboard but not to readers. A collection has no draft state: it goes live the moment you create it, even while empty.
Where to work
Open your help center and go to Content to see the full library.
Use New Article (or New Content on the Overview) to write a page, and New Collection to group them.
To see the public result, use the preview. See Preview your live help center.