In Mando, you choose your voice agent's language and accent yourself, in one field on the Voice page. The field is called She speaks or He speaks, depending on the gender you pick, and its hint reads Language and accent. The agent keeps that choice for the whole call, unless you choose the international English accent, which follows the caller.
Steps
Open your AI agent and select Voice in the sidebar.
In Who answers your calls, open She speaks or He speaks.
Choose an option. Arabic comes in Saudi, Emirati, General Gulf, Egyptian, Levantine, Syrian and Moroccan accents. English comes in international, British and American accents.
Press Save on the bar at the bottom of the page.
What does the choice change?
The language and accent of every call on this agent.
The language of the fixed start of the greeting and of the default name. For example, "Hi, I'm Sophia." becomes "مرحباً، أنا صوفيا."
It does not change the voice. A voice is only the sound, so any voice can speak any accent.
What happens when a caller speaks another language?
Every option except the international one stays in the chosen language and accent, whatever the caller speaks. An agent set to English, British accent answers an Arabic caller in English, and an agent set to Arabic, Saudi accent answers an Egyptian caller in Saudi Arabic.
English, international accent follows the caller. It greets in English, then replies in the language the caller speaks for the rest of the call.
If you expect callers in both Arabic and English, choose the international accent, or connect each language's number to its own AI agent.
How exact is the accent?
The accent guides how the agent speaks. Treat it as a strong lean toward that dialect, not a promise of every phrase. Press Listen or make a test call to hear it before you go live.
Troubleshooting
My voice agent answers Arabic callers in English
The field is set to an English option. Open She speaks or He speaks, choose an Arabic accent or the international one, then save.
The field shows "Choose a language and accent"
No accent has been saved for this agent yet. Choose one and save.
Frequently asked questions
Can the voice agent speak Egyptian Arabic?
Yes. Choose Arabic, Egyptian accent in the She speaks or He speaks field and save. Voice calls are included from the Business plan and on every free trial.
Does the agent copy the dialect of each caller?
No. On voice calls the agent keeps the accent you chose, even when the caller uses another dialect. Only the international English accent follows the language of the caller.
Do I need to change an agent that was set up with an operator?
No. An agent set up with the old Operator table keeps its language and accent, and this field shows them.