In Mando, you choose your AI agent's voice under Pick the voice on the Voice page. A voice is only the sound: language and accent are chosen separately, so any voice can speak any accent. Pressing Listen plays your real greeting in that voice, so you hear what callers will hear.
Before you start
Set the language, accent and greeting first, because Listen reads them. See Choose your voice agent's language and accent and Write the greeting your voice agent says.
Steps
Open your AI agent and select Voice in the sidebar.
In Who answers your calls, choose Woman or Man.
Choose a Personality. The card suggests three voices that fit it and the gender.
Set Energy. Listen plays each voice at this energy.
Under Pick the voice, press Listen on each voice. Each one has a short description, such as Sounds firm.
Select the voice you like. To see every voice, press See all 30 voices, then press Listen and Use on the one you want.
Press Save on the bar at the bottom of the page.
What you should see
The voice you chose is marked as selected. If your current voice is not among the suggestions, it appears next to them as Current voice.
Why should you pick the voice last?
Changing Woman or man moves the agent to the first suggested voice. Changing Personality does the same when your current voice is not among the new suggestions. Choose those first, then pick the voice.
What happens if you never choose a voice?
A new agent still answers calls, but it uses a default voice with no accent and introduces itself as "AI assistant". Choose a language and accent, and save the card, before you go live.
Frequently asked questions
What is the difference between Personality and Energy?
Personality is the kind of person the agent is and how it talks, such as Warm or Formal. Energy is how lively it sounds, from a slower, steady delivery at Calm to a quicker, livelier one at Upbeat.
Does the voice decide the language?
No. The language and accent come from the She speaks or He speaks field. Changing the voice keeps the language and accent you chose.
What happened to the Operator table?
The Who answers your calls card replaced it. An agent set up with an operator keeps the same voice, language and accent until you change them.