When a caller reaches your number but the call is refused or hung up instead of answered, one of a few setup checks usually explains it.
The number is not active
If the number is not connected, or is not active, a caller hears This number is not currently in service and the call ends. Reconnect the number, or check it shows as connected on the Voice settings tab.
Voice is turned off
If Enable Voice is off for the app, inbound calls are dropped rather than answered. Switch it on in Customer Service > Settings > Voice.
Out of voice credits
Voice calls use message credits, roughly ten per minute. If your balance is too low to cover a minute, inbound calls are refused. Top up your credits and the calls answer again.
In rare cases very high call volume can hit a temporary limit; wait a moment and try again.
Frequently asked questions
Callers hear "not in service".
The number is not connected or not active. Reconnect it on the Voice settings tab.
Calls just hang up.
Check Enable Voice is on and that you have voice credits.
It worked yesterday.
Most often credits ran out, or the number or voice setting changed. Recheck all three.