Managing Slack notifications is limited to organization admins. This covers connecting Slack, adding and removing channels, pausing them, and sending tests.
What members can and cannot do
A member who can open the Integrations settings can see the Slack connection status, the channel list, and each destination. But every management action, such as Connect, Add, Test, Pause or Remove, returns Admin or Super Admin access required.
Reaching the page at all
The Slack card lives in Customer Service settings, so a member also needs access to the settings area to view it. Without it, they are redirected away before the page loads. Ask an admin to make the changes, or to grant you admin access.
Frequently asked questions
I can see Slack but every button errors.
You are a member. Viewing is allowed, but managing needs an admin.
Who counts as an admin?
A Super Admin, and an Admin where that role exists in your organization.
How do I get access?
Ask a Super Admin to make you an admin, or to make the change for you.