Connecting Slack lets Mando post customer-service events, such as escalations, straight into your Slack channels. You connect it once per app.
Open the Webhooks tab
In your Customer Service app, go to Settings > Integrations and open the Webhooks tab. Find the Slack card and click Connect Slack.
Authorize the Slack bot
Clicking Connect sends you to Slack to authorize the Mando bot. It asks only to post messages and to list your channels, so you can pick where events go. Approve it, and Slack returns you to Mando with a green Connected badge and your workspace name.
After connecting
Once connected, the card shows a Slack destinations section where you add channels to receive events. To remove the connection, use Disconnect; this also removes every Slack destination for that app.
Frequently asked questions
Who can connect Slack?
An organization admin. The Webhooks tab is part of the Integrations settings.
Is it per app?
Yes. Each app connects its own Slack workspace and channels.
What if I disconnect?
The Slack link and all its channels for that app are removed. Reconnect and add channels again to restore them.