If your free trial ends and you haven't chosen a plan, your Mando AI workspace locks on day 30. Replies to your customers stop and your public pages go offline, while your messages, content and settings are kept. Choosing a plan switches everything back on at once.
What stops?
Mando AI stops answering your customers on every channel, and your team can't reply from the inbox.
The chat widget disappears from your website.
Your help centers, newsrooms, AI Pages and search pages go offline.
Anything scheduled stops: broadcasts, follow-up messages, store syncs, website reads and the daily Customer Pulse email.
Voice calls are declined.
What is kept?
New messages from your customers on WhatsApp, Instagram, Messenger, TikTok and email still arrive and are stored, so nothing is lost. Your content, agents and settings stay as they are for at least 3 months.
What you see in the dashboard
Every screen except Billing shows one page: "Your free trial has ended". Admins see a "Choose a plan" button. Other teammates see: "Ask the workspace owner to choose a plan to switch everything back on."
[SCREENSHOT] Capture: any page in a locked workspace. Highlight: the "Your free trial has ended" page and the "Choose a plan" button. Suggested alt text: "Free trial ended page in the Mando AI dashboard with the Choose a plan button". Replace this block with the image.
How to switch everything back on
Select "Choose a plan" on the locked page, or open Billing.
Pick your plan, select "Upgrade" and complete the payment. A Super Admin of the workspace chooses the plan.
If you're billed through Salla or Zid, subscribe from Mando AI's page in that marketplace's app store.
Once you subscribe, replies, your pages and your chat widget come back at once, and store syncs and website reads resume. If your plan includes fewer agents or apps than you created during the trial, see Why some items are switched off on your plan.
Frequently asked questions
Is my data deleted when the trial ends?
No. Your messages, content and settings are kept for at least 3 months, and everything comes back as it was when you choose a plan.
Can customers still message me after the trial ends?
Yes. Their messages arrive and are stored in your inbox, but neither Mando AI nor your team can reply until you choose a plan.
Why don't I see the "Choose a plan" button?
Only admins see it. If you're not an admin of the workspace, ask its owner to choose a plan.