Your Billing page shows a Past due badge on your plan. It means a payment did not go through.
Almost always this is an expired card, a card that has been replaced, or a bank declining an international or recurring charge. It is rarely anything more complicated.
What happens while it shows
Your plan keeps working. Your agents carry on answering, your team keeps using the inbox, and your plan limits are unchanged while the payment is being retried.
Nothing is deleted at any point in this process. Your content and conversations are not at risk.
How to fix it
- Open Billing.
- Select Manage card details.
- On the secure page that opens, add a working card or update the existing one.
Once a payment succeeds, the badge clears on its own. If it is still showing shortly afterwards, use the refresh control on the Billing page.
Do not wait for a reminder
A banner across the dashboard shows the failed payment, but fix it as soon as you see it. Once the payments stop being retried, the subscription ends and the workspace locks.
If your workspace is already locked
If the payment was never resolved, the subscription ends. With no plan, the workspace locks: Mando AI stops answering, your team cannot reply, the chat widget, help center and other public pages go offline, and nothing scheduled runs. Incoming messages, your content and your settings are kept, and choosing a plan switches everything back on at once.
Subscribing again from the Billing page restores your limits.
Other statuses you might see
Trial means you are in a trial period. Active means everything is in order. Cancelling on a date means you cancelled and your plan runs until then.
If you are billed through a store, payment problems are handled on that platform rather than here.
Frequently asked questions
Will my agents stop answering?
Not while the badge is showing. They keep working.
Will I lose my data?
No. Nothing is deleted at any stage.
Can I pay the outstanding amount manually?
Update your card and the payment is retried against it.