Mando allows one subscription per workspace. If you try to start a second one somewhere else, you get one of two messages. Both are the same underlying rule.
You already have an active subscription
You see this when you try to subscribe through a store while your workspace already pays Mando directly.
The fix: cancel your existing subscription first, then subscribe through the store.
- Open Billing in Mando.
- Use the card management link to cancel your current subscription.
- Wait until Mando shows you on the free plan.
- Subscribe again through your store.
Do not start the store subscription before cancelling. You would be paying twice for the same workspace.
Your billing is managed by another platform
You see this the other way round: when your subscription already runs through a store and you try to manage payment inside Mando. The message names the platform, so it tells you exactly where to go.
The fix: manage the subscription on that platform. Your Billing page has a button that takes you there.
Switching from a card to Salla
Connecting a Salla store while you pay by card is handled slightly differently. Rather than refusing, Mando warns you that connecting will cancel your current subscription and move billing to Salla, and asks you to confirm.
Read that confirmation rather than clicking through it. It is telling you that your existing subscription ends.
Choosing where to be billed
Before resolving a conflict, decide which you want. Being billed through a store keeps everything on one bill and is simplest if you already pay that platform for other apps. Paying Mando directly gives you access to add-ons, which store billed workspaces do not use.
Switching means cancelling one and starting the other, so it is worth deciding once.
Frequently asked questions
Will I lose data by cancelling to switch?
No. Cancelling moves you to the free plan and keeps your content and conversations.
Can I be billed by two stores at once?
No. One subscription per workspace.
I cancelled but still see the conflict.
Refresh your billing status, and check Mando shows you on Free before subscribing again.