You went through WhatsApp signup, but Mando reported that no business account was shared. The channel is not connected.
Mando deliberately stops here rather than saving a half finished connection. A channel that looks connected but cannot receive messages is worse than one that plainly failed, because you would not find out until a customer message went missing.
Why it happens
- The signup window was closed before the last step finished.
- No WhatsApp Business account or phone number was selected during signup.
- A permission was unchecked on the permissions screen.
How to fix it
- Go back to Settings, then Integrations and Channels.
- Select Connect on the WhatsApp Business card again.
- Sign in with an account that has full admin control of your business portfolio.
- Select or create the business account, then select the phone number. Do not skip this screen.
- Leave every permission enabled.
- Let the window close on its own rather than closing it yourself.
Then test it
After the card shows as connected, send a WhatsApp message to your number from another phone and confirm it appears in your inbox.
Frequently asked questions
Do I need to create a new business account?
No, if you already have one. Select the existing one during signup.
Will retrying create duplicates?
No. Reconnecting replaces the previous attempt.