Mando AI answers your customers on every plan, on every channel and on your AI Pages. You don't need to choose an AI model, and each reply uses 1 credit from your monthly message allowance.
What you'll find in your agent's settings
In your agent's settings, under "General", Mando AI shows as "The AI that answers your customers." You still control:
Max Tokens: the longest a reply can be.
Creativity: higher gives more varied replies; lower keeps them closer to your content.
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How much does each reply cost?
Each Mando AI reply uses 1 credit, on every plan.
Voice calls use 5 credits a minute, on the Business and Scale plans.
See What counts as a message credit in Mando AI.
Can I choose a different model?
Choosing a model is available on Enterprise plans only. Contact us if you need it.
Frequently asked questions
Why do my agent's replies read a little differently since the update?
Agents moved to Mando AI on the day the new plans launched. Test your agent in the Playground, and if its style needs adjusting, edit its instructions or add to its content.
Do replies cost more on higher plans?
No. Each reply uses 1 credit on every plan; higher plans give you more credits.