Two separate settings decide whether a visitor can call your agent from your website. Knowing which one to use saves confusion.
Hide the call option on your website
Open your agent, go to the Playground, then Test and Deploy. In the Visibility card, turn off the setting that shows the voice call entry point.
This hides the option from your website. Voice remains available everywhere else you offer it.
Turn voice off entirely
If you want no calls at all rather than a hidden button, switch voice off in your agent voice settings instead.
The difference matters. Hiding the entry point removes it from view. Turning voice off stops calls being handled at all, and it is enforced regardless of what the widget shows.
[SCREENSHOT] Capture: the Visibility card showing the voice call entry point toggle. Highlight: the voice call toggle. Suggested alt text: "Voice call entry point toggle in the Mando widget settings". Replace this block with the image.
Which one should you use?
Hide the entry point when calls are fine in principle but you do not want them from your website right now, for example while your team is short staffed.
Turn voice off when you do not want your agent taking calls at all, or while you are still setting voice up and are not ready for customers to reach it.
Both are on by default
Neither setting has to be enabled to get started. If voice is set up for your agent, visitors can call without you turning anything on.
That is worth checking if you did not intend to offer calls yet. Look at the visibility settings rather than assuming the option is off because you never switched it on.
Give it a minute
As with the chat bubble, visitor browsers hold the widget briefly, so wait a moment and hard refresh before judging whether your change applied.
Frequently asked questions
Does hiding the call option affect phone calls to my number?
No. This controls the website widget only.
I cannot find the setting.
Voice is being rolled out gradually, so it may not be available in your workspace yet.
Does hiding it end calls in progress?
No. It stops new calls being started from the widget.