If activating your Salla install ended on an error screen, find your message below. Each one has a different cause and a different fix, so it is worth matching the exact wording rather than retrying blindly.
Activation link expired
Your install was staged for seven days and that window has passed.
Fix: reinstall Mando on your Salla store. A fresh install sends a new activation email.
Wrong email address
You are signed in to Mando with a different email than the one the activation link was issued for. This is a safety check, not a fault: it stops one person activating a store that belongs to another account.
Fix: sign out of Mando, sign back in with the email address that received the welcome email, and open the link again.
Missing activation link
The link is incomplete. This usually happens when the URL was copied by hand, truncated by an email client, or edited.
Fix: open the button in your welcome email directly rather than copying the address.
Already connected
This Salla store is connected to a different Mando organization. A store can only belong to one organization at a time.
Fix: disconnect the store from the other organization first, then activate again. If you do not know which organization holds it, contact support rather than reinstalling repeatedly, because reinstalling will not release it.
Store ID missing
If you opened the Mando setup page from inside Salla and it says the store ID is missing, the page was reached without Salla identifying your store.
Fix: install the Mando app from the Salla App Store first, then open the setup card again from inside your Salla dashboard.
Something went wrong
This is the general fallback when the cause does not match any of the above.
Fix: try the activation link once more. If it fails again, reinstall from the Salla App Store to generate a fresh install, and contact support if that still does not work.
Frequently asked questions
Can I reuse an old activation email?
Only within seven days of the install, and only once.
Will reinstalling lose my settings?
Reinstalling on Salla creates a fresh install to activate. Your Mando workspace and its content stay as they are.