If you connected Mando through Zid, Zid handles your subscription. The Mando Billing page tells you so and gives you a Manage on Zid button.
Where to make changes
Plan changes and cancellation happen in your Zid dashboard, along with your payment details. Mando does not take payment from you directly.
After a change in Zid
Your new plan appears in Mando once your subscription status has been re-checked with Zid. That is usually quick but not instant.
If Mando still shows the old plan after a few minutes, use the refresh control on the Billing page before assuming something failed. Paying again is never the fix.
If you cancel
Your workspace moves to the free plan. Nothing is deleted, and your content and conversations remain, but free plan limits apply from then on.
Add-ons
Mando add-ons are for workspaces that pay Mando directly. With billing through Zid, your plan is the one you hold in Zid.
Frequently asked questions
Can I change my plan inside Mando?
No. Use your Zid dashboard.
Where are my invoices?
In Zid.
My plan looks wrong in Mando.
Refresh your billing status from the Billing page, then check again.