If you connected Mando through Zid, Zid handles your subscription. The Mando Billing page tells you so and gives you a Manage on Zid button.
Where to make changes
Plan changes and cancellation happen in your Zid dashboard, along with your payment details. Mando does not take payment from you directly.
After a change in Zid
Your new plan appears in Mando once your subscription status has been re-checked with Zid. That is usually quick but not instant.
If Mando still shows the old plan after a few minutes, use the refresh control on the Billing page before assuming something failed. Paying again is never the fix.
If you cancel
Cancelling in Zid ends your paid plan. With no plan, the workspace locks: Mando AI stops answering, your team cannot reply, the chat widget, help center and other public pages go offline, and nothing scheduled runs. Incoming messages, your content and your settings are kept, and choosing a plan switches everything back on at once.
Your free trial on Zid
Zid runs its own 30-day free trial from install and charges you when it ends. In Zid the plans carry their Arabic names: أساسي (Light), نمو (Growth), أعمال (Business), توسّع (Scale).
Add-ons
Mando add-ons are for workspaces that pay Mando directly. With billing through Zid, your plan is the one you hold in Zid.
Frequently asked questions
Can I change my plan inside Mando?
No. Use your Zid dashboard.
Where are my invoices?
In Zid.
My plan looks wrong in Mando.
Refresh your billing status from the Billing page, then check again.