If you connected Mando through Salla, your subscription is managed by Salla. The Mando Billing page becomes read only and points you to your Salla dashboard.
Where to make changes
Everything about your subscription happens in Salla:
- Upgrading
- Downgrading
- Cancelling
- Payment details
The Mando Billing page has a Manage on Salla button that takes you there.
After you change plan in Salla
Mando does not learn about the change instantly. It checks your subscription status with Salla, so there is normally a short wait before your new plan appears.
If it has not updated after a few minutes, use the refresh control on the Billing page. That re-checks with Salla rather than waiting for the next automatic check.
If you cancel
Cancelling in Salla ends your paid plan. Your workspace moves to the free plan rather than being closed, so your content and conversations stay where they are.
You will be subject to free plan limits from then on, which is worth checking before you cancel if you have more content or more agents than Free allows.
Add-ons
Add-ons are bought in Mando by workspaces that pay Mando directly. When your billing runs through Salla, your plan is what Salla offers, so the add-on controls do not apply to you.
Frequently asked questions
Why can I not change my plan in Mando?
Because Salla is handling the subscription. Changing it in two places would conflict.
Where are my invoices?
In Salla, with the rest of your app billing.
Can I move to paying Mando directly?
Cancel in Salla first, then subscribe in Mando.