Working in the Inbox
Reply to customers, work with your team, and find conversations fast.
- Search conversations in the inbox
- Use a saved reply in the inbox
- Create a saved reply
- Mention a teammate on a conversation
- Add an internal note to a conversation
- Fix: you cannot type in the reply box
- Assign a conversation to yourself to reply
- Reply to a customer from the inbox
- Understand who can see which conversations
- Find conversations with inbox views