The WooCommerce integration allows Mando AI to access your products, pages, and store content so your AI Agents can provide better ecommerce support.

This is useful for:

product questions
order support
shipping information
return policies
ecommerce automation

Before you begin

To connect WooCommerce, you need:

a WordPress website
WooCommerce installed
access to your WordPress admin dashboard

You will also need to install the Mando CX plugin.

Open the WooCommerce connection flow

To connect WooCommerce:

Open your AI Agent workspace
Go to the Playground
Open the Train step
Click WordPress / WooCommerce

This opens the WooCommerce connection form.

Download the Mando CX plugin

Inside the connection flow:

Click Download Mando CX
Save the plugin ZIP file to your computer

You will install this plugin inside WordPress.

Install the plugin in WordPress

Inside your WordPress admin dashboard:

Open Plugins
Click Add Plugin
Click Upload Plugin
Select the Mando CX ZIP file
Click Install Now
Activate the plugin

After activation, the plugin will generate a pairing code.

Connect your website

Return to Mando AI and complete the connection:

Enter your WordPress website URL
Paste the pairing code from WordPress
Select which apps can access the content
Click Connect

Mando AI will begin syncing your WooCommerce content automatically.

What content can WooCommerce sync?

WooCommerce integrations can sync:

products
pages
posts
ecommerce content

This helps AI Agents answer customer questions using your actual store information.

Examples:

“What sizes are available?”
“Do you offer express shipping?”
“How long does delivery take?”
“What is your return policy?”

Share WooCommerce content with AI Agents

Inside the Share With section, choose which apps can access the synced content.

This allows multiple AI Agents to reuse the same ecommerce knowledge.

For example:

a Customer Support AI Agent
a Sales AI Agent
an internal support assistant

can all use the same synced content.

Improve WooCommerce AI responses

For better AI performance:

keep product descriptions updated
organize categories clearly
maintain updated shipping policies
remove outdated product pages

Well-structured ecommerce content usually improves answer quality significantly.

Manage the integration later

After connecting WooCommerce, you can:

re-sync content
update permissions
connect additional AI Agents
combine WooCommerce data with websites, snippets, and uploaded files

This helps centralize your support knowledge inside one workspace.

PRO TIP:
Combine WooCommerce syncing with website crawling for the best results. This helps your AI Agent learn from both product data and support documentation.

Next steps

","The WooCommerce integration allows Mando AI to access your products, pages, and store content so your AI Agents can provide better ecommerce support.\n\nThis is useful for:\n\n- product questions\n\n- order support\n\n- shipping information\n\n- return policies\n\n- ecommerce automation\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/woo-commerce-qRshJBY2g1l4v11iC0oTnvb2GjBO4e.png)## Before you begin\n\nTo connect WooCommerce, you need:\n\n- a WordPress website\n\n- WooCommerce installed\n\n- access to your WordPress admin dashboard\n\nYou will also need to install the Mando CX plugin.\n\n## Open the WooCommerce connection flow\n\nTo connect WooCommerce:\n\n1. Open your AI Agent workspace\n\n2. Go to the **Playground**\n\n3. Open the **Train** step\n\n4. Click **WordPress / WooCommerce**\n\nThis opens the WooCommerce connection form.\n\n## Download the Mando CX plugin\n\nInside the connection flow:\n\n1. Click **Download Mando CX**\n\n2. Save the plugin ZIP file to your computer\n\nYou will install this plugin inside WordPress.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/connect-woo-ryosD3sz5aR3pnsunqjhvLc0yh7TeB.png)## Install the plugin in WordPress\n\nInside your WordPress admin dashboard:\n\n1. Open **Plugins**\n\n2. Click **Add Plugin**\n\n3. Click **Upload Plugin**\n\n4. Select the Mando CX ZIP file\n\n5. Click **Install Now**\n\n6. Activate the plugin\n\nAfter activation, the plugin will generate a pairing code.\n\n## Connect your website\n\nReturn to Mando AI and complete the connection:\n\n1. Enter your WordPress website URL\n\n2. Paste the pairing code from WordPress\n\n3. Select which apps can access the content\n\n4. Click **Connect**\n\nMando AI will begin syncing your WooCommerce content automatically.\n\n## What content can WooCommerce sync?\n\nWooCommerce integrations can sync:\n\n- products\n\n- pages\n\n- posts\n\n- ecommerce content\n\nThis helps AI Agents answer customer questions using your actual store information.\n\nExamples:\n\n- “What sizes are available?”\n\n- “Do you offer express shipping?”\n\n- “How long does delivery take?”\n\n- “What is your return policy?”\n\n## Share WooCommerce content with AI Agents\n\nInside the **Share With** section, choose which apps can access the synced content.\n\nThis allows multiple AI Agents to reuse the same ecommerce knowledge.\n\nFor example:\n\n- a Customer Support AI Agent\n\n- a Sales AI Agent\n\n- an internal support assistant\n\ncan all use the same synced content.\n\n## Improve WooCommerce AI responses\n\nFor better AI performance:\n\n- keep product descriptions updated\n\n- organize categories clearly\n\n- maintain updated shipping policies\n\n- remove outdated product pages\n\nWell-structured ecommerce content usually improves answer quality significantly.\n\n## Manage the integration later\n\nAfter connecting WooCommerce, you can:\n\n- re-sync content\n\n- update permissions\n\n- connect additional AI Agents\n\n- combine WooCommerce data with websites, snippets, and uploaded files\n\nThis helps centralize your support knowledge inside one workspace.\n\n

PRO TIP:
Combine WooCommerce syncing with website crawling for the best results. This helps your AI Agent learn from both product data and support documentation.

\n\n\n## Next steps\n\n- [Install the Web Widget](https://help.mando.cx/articles/hqowdhe6tjc4-connect-the-web-widget)\n\n- [Connect WhatsApp](https://help.mando.cx/articles/n74rro4nwi8u-connect-whats-app)\n\n- [Create an internal article](https://help.mando.cx/articles/konay5ujxksz-create-an-internal-article)",{"_53":253,"_254":255},"doc","content",[256,264,269,310,317,326,331,355,360,366,371,421,426,432,437,457,462,466,472,477,535,540,546,551,585,590,596,601,632,637,642,673,679,690,695,700,724,729,735,740,771,776,782,787,818,823,840,846,888],{"_53":257,"_258":259,"_254":261},"paragraph","attrs",{"_260":-5},"textAlign",[262],{"_148":263,"_53":148},"The WooCommerce integration allows Mando AI to access your products, pages, and store content so your AI Agents can provide better ecommerce support.",{"_53":257,"_258":265,"_254":266},{"_260":-5},[267],{"_148":268,"_53":148},"This is useful 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This helps your AI Agent learn from both product data and support documentation.",{"_53":839},"quoteCaption",{"_53":318,"_258":841,"_254":843},{"_32":842,"_321":322,"_260":-5},"cbacf9d7-273f-45df-bd41-deb7ec1c2ed7",[844],{"_148":845,"_53":148},"Next steps",{"_53":270,"_258":847,"_254":848},{"_272":68},[849,866,877],{"_53":275,"_254":850},[851],{"_53":257,"_258":852,"_254":853},{"_260":-5},[854],{"_148":855,"_53":148,"_393":856},"Install the Web Widget",[857],{"_53":75,"_258":858},{"_859":860,"_861":862,"_863":-5,"_864":865},"rel","noopener noreferrer nofollow","href","https://help.mando.cx/articles/hqowdhe6tjc4-connect-the-web-widget","class","target","_blank",{"_53":275,"_254":867},[868],{"_53":257,"_258":869,"_254":870},{"_260":-5},[871],{"_148":872,"_53":148,"_393":873},"Connect WhatsApp",[874],{"_53":75,"_258":875},{"_859":860,"_861":876,"_863":-5,"_864":865},"https://help.mando.cx/articles/n74rro4nwi8u-connect-whats-app",{"_53":275,"_254":878},[879],{"_53":257,"_258":880,"_254":881},{"_260":-5},[882],{"_148":883,"_53":148,"_393":884},"Create an internal article",[885],{"_53":75,"_258":886},{"_859":860,"_861":887,"_863":-5,"_864":865},"https://help.mando.cx/articles/konay5ujxksz-create-an-internal-article",{"_53":257,"_258":889},{"_260":-5},{},[892,6],"app_01ksdzc3xnfqct0v509pt4ptvm",["D",1779676826867],"trained","a6c21ea2177ded4a584b245534cc70eb0b281780bfe146b6b8037f6dc341ff4b",{"_32":897,"_34":898,"_36":899,"_38":39,"_5":6,"_40":33,"_41":900,"_43":-5,"_44":9,"_45":-5,"_46":47,"_48":901,"_49":50,"_51":50,"_52":50,"_53":247,"_55":902,"_57":62,"_59":903,"_61":904,"_63":905,"_64":906,"_65":1321,"_67":68,"_69":68,"_70":-5,"_71":1322,"_73":27,"_74":27,"_75":-5,"_76":-5,"_77":-5,"_78":1323,"_79":894,"_81":1324,"_82":-5},"cnt_01krjf76j9fqbrt68pvtby72hy",["D",1778736405066],["D",1784446543585],"fr3zbkzyr1ub",["D",1778736414766],"Connect Salla","Learn how to connect your Salla store to Mando AI and train your AI Agents using your ecommerce content.","

Connecting Salla allows Mando AI to sync store information and help your AI Agents answer customer questions automatically.

This is useful for:

product support
shipping questions
order-related FAQs
ecommerce automation
customer assistance

Open the Salla connection flow

To connect Salla:

Open your AI Agent workspace
Go to the Playground
Open the Train step
Click Salla

This opens the Salla connection flow.

Install the Mando AI app

After starting the connection:

Open the Salla App Store
Install the Mando AI app
Approve the requested permissions
Return to Mando AI

Once connected, your store content will begin syncing automatically.

Share content with AI Agents

Inside the Share With section, choose which apps can access the synced Salla content.

For example:

a Customer Support AI Agent
a Sales AI Agent
an ecommerce assistant

can all use the same store knowledge.

What content can Salla sync?

Salla integrations are commonly used to sync:

products
product information
ecommerce knowledge
store support content

This helps AI Agents answer customer questions more accurately and consistently.

Examples:

“Do you offer cash on delivery?”
“How long does shipping take?”
“Can I exchange this product?”

Improve ecommerce AI responses

For better AI performance:

keep product information updated
maintain clear return policies
update delivery and shipping details regularly
organize store content properly

Well-structured ecommerce content usually leads to better AI-generated answers.

Manage the integration later

After connecting Salla, you can:

re-sync content
update sharing permissions
connect additional AI Agents
combine Salla data with other content sources

Your synced content remains available until the integration is removed.

PRO TIP:
Add detailed shipping, refund, and payment information to your store content. These are some of the most common ecommerce support questions customers ask AI Agents.

Next steps

","Connecting Salla allows Mando AI to sync store information and help your AI Agents answer customer questions automatically.\n\nThis is useful for:\n\n- product support\n\n- shipping questions\n\n- order-related FAQs\n\n- ecommerce automation\n\n- customer assistance\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/connect-to-salla-uDqeMUInw2QQoUUps5vZl2Cf7hUOeh.png)## Open the Salla connection flow\n\nTo connect Salla:\n\n1. Open your AI Agent workspace\n\n2. Go to the **Playground**\n\n3. Open the **Train** step\n\n4. Click **Salla**\n\nThis opens the Salla connection flow.\n\n## Install the Mando AI app\n\nAfter starting the connection:\n\n1. Open the Salla App Store\n\n2. Install the Mando AI app\n\n3. Approve the requested permissions\n\n4. Return to Mando AI\n\nOnce connected, your store content will begin syncing automatically.\n\n## Share content with AI Agents\n\nInside the **Share With** section, choose which apps can access the synced Salla content.\n\nFor example:\n\n- a Customer Support AI Agent\n\n- a Sales AI Agent\n\n- an ecommerce assistant\n\ncan all use the same store knowledge.\n\n## What content can Salla sync?\n\nSalla integrations are commonly used to sync:\n\n- products\n\n- product information\n\n- ecommerce knowledge\n\n- store support content\n\nThis helps AI Agents answer customer questions more accurately and consistently.\n\nExamples:\n\n- “Do you offer cash on delivery?”\n\n- “How long does shipping take?”\n\n- “Can I exchange this product?”\n\n## Improve ecommerce AI responses\n\nFor better AI performance:\n\n- keep product information updated\n\n- maintain clear return policies\n\n- update delivery and shipping details regularly\n\n- organize store content properly\n\nWell-structured ecommerce content usually leads to better AI-generated answers.\n\n## Manage the integration later\n\nAfter connecting Salla, you can:\n\n- re-sync content\n\n- update sharing permissions\n\n- connect additional AI Agents\n\n- combine Salla data with other content sources\n\nYour synced content remains available until the integration is removed.\n\n

PRO TIP:
Add detailed shipping, refund, and payment information to your store content. These are some of the most common ecommerce support questions customers ask AI Agents.

\n\n\n## Next steps\n\n- [Create an internal article](https://help.mando.cx/articles/konay5ujxksz-create-an-internal-article)\n\n- [Create a snippet](https://help.mando.cx/articles/ke918ihjwu2g-create-a-snippet)\n\n- [Upload files to Mando AI](https://help.mando.cx/articles/8w6u45ux4gxk-upload-files-to-mando-ai)",{"_53":253,"_254":907},[908,913,917,954,958,964,969,1007,1012,1018,1023,1053,1058,1064,1073,1077,1099,1104,1110,1115,1145,1150,1154,1178,1184,1188,1219,1224,1229,1234,1263,1268,1280,1285,1319],{"_53":257,"_258":909,"_254":910},{"_260":-5},[911],{"_148":912,"_53":148},"Connecting Salla allows Mando AI to sync store information and help your AI Agents answer customer questions automatically.",{"_53":257,"_258":914,"_254":915},{"_260":-5},[916],{"_148":268,"_53":148},{"_53":270,"_258":918,"_254":919},{"_272":68},[920,927,934,941,947],{"_53":275,"_254":921},[922],{"_53":257,"_258":923,"_254":924},{"_260":-5},[925],{"_148":926,"_53":148},"product 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Salla:",{"_53":372,"_258":970,"_254":971},{"_53":-5,"_374":375,"_272":68},[972,978,987,997],{"_53":275,"_254":973},[974],{"_53":257,"_258":975,"_254":976},{"_260":-5},[977],{"_148":383,"_53":148},{"_53":275,"_254":979},[980],{"_53":257,"_258":981,"_254":982},{"_260":-5},[983,984],{"_148":390,"_53":148},{"_148":392,"_53":148,"_393":985},[986],{"_53":396},{"_53":275,"_254":988},[989],{"_53":257,"_258":990,"_254":991},{"_260":-5},[992,993,996],{"_148":403,"_53":148},{"_148":405,"_53":148,"_393":994},[995],{"_53":396},{"_148":409,"_53":148},{"_53":275,"_254":998},[999],{"_53":257,"_258":1000,"_254":1001},{"_260":-5},[1002,1003],{"_148":416,"_53":148},{"_148":1004,"_53":148,"_393":1005},"Salla",[1006],{"_53":396},{"_53":257,"_258":1008,"_254":1009},{"_260":-5},[1010],{"_148":1011,"_53":148},"This opens the Salla connection flow.",{"_53":318,"_258":1013,"_254":1015},{"_32":1014,"_321":322,"_260":-5},"82b69469-9f04-409a-a415-2a7502b0fa3d",[1016],{"_148":1017,"_53":148},"Install the Mando AI app",{"_53":257,"_258":1019,"_254":1020},{"_260":-5},[1021],{"_148":1022,"_53":148},"After starting the connection:",{"_53":372,"_258":1024,"_254":1025},{"_53":-5,"_374":375,"_272":68},[1026,1033,1039,1046],{"_53":275,"_254":1027},[1028],{"_53":257,"_258":1029,"_254":1030},{"_260":-5},[1031],{"_148":1032,"_53":148},"Open the Salla App Store",{"_53":275,"_254":1034},[1035],{"_53":257,"_258":1036,"_254":1037},{"_260":-5},[1038],{"_148":1017,"_53":148},{"_53":275,"_254":1040},[1041],{"_53":257,"_258":1042,"_254":1043},{"_260":-5},[1044],{"_148":1045,"_53":148},"Approve the requested permissions",{"_53":275,"_254":1047},[1048],{"_53":257,"_258":1049,"_254":1050},{"_260":-5},[1051],{"_148":1052,"_53":148},"Return to Mando AI",{"_53":257,"_258":1054,"_254":1055},{"_260":-5},[1056],{"_148":1057,"_53":148},"Once connected, your store content will begin syncing automatically.",{"_53":318,"_258":1059,"_254":1061},{"_32":1060,"_321":322,"_260":-5},"82b284db-d791-44e3-b356-1afadc9508a7",[1062],{"_148":1063,"_53":148},"Share content with AI Agents",{"_53":257,"_258":1065,"_254":1066},{"_260":-5},[1067,1068,1071],{"_148":683,"_53":148},{"_148":685,"_53":148,"_393":1069},[1070],{"_53":396},{"_148":1072,"_53":148}," section, choose which apps can access the synced Salla content.",{"_53":257,"_258":1074,"_254":1075},{"_260":-5},[1076],{"_148":699,"_53":148},{"_53":270,"_258":1078,"_254":1079},{"_272":68},[1080,1086,1092],{"_53":275,"_254":1081},[1082],{"_53":257,"_258":1083,"_254":1084},{"_260":-5},[1085],{"_148":709,"_53":148},{"_53":275,"_254":1087},[1088],{"_53":257,"_258":1089,"_254":1090},{"_260":-5},[1091],{"_148":716,"_53":148},{"_53":275,"_254":1093},[1094],{"_53":257,"_258":1095,"_254":1096},{"_260":-5},[1097],{"_148":1098,"_53":148},"an ecommerce assistant",{"_53":257,"_258":1100,"_254":1101},{"_260":-5},[1102],{"_148":1103,"_53":148},"can all use the same store knowledge.",{"_53":318,"_258":1105,"_254":1107},{"_32":1106,"_321":322,"_260":-5},"28489bc2-f5e3-41ce-9631-136a9ae378b5",[1108],{"_148":1109,"_53":148},"What content can Salla sync?",{"_53":257,"_258":1111,"_254":1112},{"_260":-5},[1113],{"_148":1114,"_53":148},"Salla integrations are commonly used to sync:",{"_53":270,"_258":1116,"_254":1117},{"_272":68},[1118,1124,1131,1138],{"_53":275,"_254":1119},[1120],{"_53":257,"_258":1121,"_254":1122},{"_260":-5},[1123],{"_148":610,"_53":148},{"_53":275,"_254":1125},[1126],{"_53":257,"_258":1127,"_254":1128},{"_260":-5},[1129],{"_148":1130,"_53":148},"product information",{"_53":275,"_254":1132},[1133],{"_53":257,"_258":1134,"_254":1135},{"_260":-5},[1136],{"_148":1137,"_53":148},"ecommerce knowledge",{"_53":275,"_254":1139},[1140],{"_53":257,"_258":1141,"_254":1142},{"_260":-5},[1143],{"_148":1144,"_53":148},"store support content",{"_53":257,"_258":1146,"_254":1147},{"_260":-5},[1148],{"_148":1149,"_53":148},"This helps AI Agents answer customer questions more accurately and consistently.",{"_53":257,"_258":1151,"_254":1152},{"_260":-5},[1153],{"_148":641,"_53":148},{"_53":270,"_258":1155,"_254":1156},{"_272":68},[1157,1164,1171],{"_53":275,"_254":1158},[1159],{"_53":257,"_258":1160,"_254":1161},{"_260":-5},[1162],{"_148":1163,"_53":148},"“Do you offer cash on delivery?”",{"_53":275,"_254":1165},[1166],{"_53":257,"_258":1167,"_254":1168},{"_260":-5},[1169],{"_148":1170,"_53":148},"“How long does shipping take?”",{"_53":275,"_254":1172},[1173],{"_53":257,"_258":1174,"_254":1175},{"_260":-5},[1176],{"_148":1177,"_53":148},"“Can I exchange this product?”",{"_53":318,"_258":1179,"_254":1181},{"_32":1180,"_321":322,"_260":-5},"5363f3af-7e7e-4e80-8245-e5cdd739bee8",[1182],{"_148":1183,"_53":148},"Improve ecommerce AI responses",{"_53":257,"_258":1185,"_254":1186},{"_260":-5},[1187],{"_148":739,"_53":148},{"_53":270,"_258":1189,"_254":1190},{"_272":68},[1191,1198,1205,1212],{"_53":275,"_254":1192},[1193],{"_53":257,"_258":1194,"_254":1195},{"_260":-5},[1196],{"_148":1197,"_53":148},"keep product information updated",{"_53":275,"_254":1199},[1200],{"_53":257,"_258":1201,"_254":1202},{"_260":-5},[1203],{"_148":1204,"_53":148},"maintain clear return policies",{"_53":275,"_254":1206},[1207],{"_53":257,"_258":1208,"_254":1209},{"_260":-5},[1210],{"_148":1211,"_53":148},"update delivery and shipping details regularly",{"_53":275,"_254":1213},[1214],{"_53":257,"_258":1215,"_254":1216},{"_260":-5},[1217],{"_148":1218,"_53":148},"organize store content properly",{"_53":257,"_258":1220,"_254":1221},{"_260":-5},[1222],{"_148":1223,"_53":148},"Well-structured ecommerce content usually leads to better AI-generated answers.",{"_53":318,"_258":1225,"_254":1227},{"_32":1226,"_321":322,"_260":-5},"6703e0f7-5a84-4f5a-a56a-4e3c12309585",[1228],{"_148":781,"_53":148},{"_53":257,"_258":1230,"_254":1231},{"_260":-5},[1232],{"_148":1233,"_53":148},"After connecting Salla, you can:",{"_53":270,"_258":1235,"_254":1236},{"_272":68},[1237,1243,1250,1256],{"_53":275,"_254":1238},[1239],{"_53":257,"_258":1240,"_254":1241},{"_260":-5},[1242],{"_148":796,"_53":148},{"_53":275,"_254":1244},[1245],{"_53":257,"_258":1246,"_254":1247},{"_260":-5},[1248],{"_148":1249,"_53":148},"update sharing permissions",{"_53":275,"_254":1251},[1252],{"_53":257,"_258":1253,"_254":1254},{"_260":-5},[1255],{"_148":810,"_53":148},{"_53":275,"_254":1257},[1258],{"_53":257,"_258":1259,"_254":1260},{"_260":-5},[1261],{"_148":1262,"_53":148},"combine Salla data with other content sources",{"_53":257,"_258":1264,"_254":1265},{"_260":-5},[1266],{"_148":1267,"_53":148},"Your synced content remains available until the integration is removed.",{"_53":824,"_254":1269},[1270,1279],{"_53":827,"_254":1271},[1272],{"_53":257,"_258":1273,"_254":1274},{"_260":-5},[1275,1276,1277],{"_148":833,"_53":148},{"_53":835},{"_148":1278,"_53":148},"Add detailed shipping, refund, and payment information to your store content. These are some of the most common ecommerce support questions customers ask AI Agents.",{"_53":839},{"_53":318,"_258":1281,"_254":1283},{"_32":1282,"_321":322,"_260":-5},"b1ccc445-b5d1-4316-939c-98f9de6cc032",[1284],{"_148":845,"_53":148},{"_53":270,"_258":1286,"_254":1287},{"_272":68},[1288,1297,1308],{"_53":275,"_254":1289},[1290],{"_53":257,"_258":1291,"_254":1292},{"_260":-5},[1293],{"_148":883,"_53":148,"_393":1294},[1295],{"_53":75,"_258":1296},{"_859":860,"_861":887,"_863":-5,"_864":865},{"_53":275,"_254":1298},[1299],{"_53":257,"_258":1300,"_254":1301},{"_260":-5},[1302],{"_148":1303,"_53":148,"_393":1304},"Create a snippet",[1305],{"_53":75,"_258":1306},{"_859":860,"_861":1307,"_863":-5,"_864":865},"https://help.mando.cx/articles/ke918ihjwu2g-create-a-snippet",{"_53":275,"_254":1309},[1310],{"_53":257,"_258":1311,"_254":1312},{"_260":-5},[1313],{"_148":1314,"_53":148,"_393":1315},"Upload files to Mando AI",[1316],{"_53":75,"_258":1317},{"_859":860,"_861":1318,"_863":-5,"_864":865},"https://help.mando.cx/articles/8w6u45ux4gxk-upload-files-to-mando-ai",{"_53":257,"_258":1320},{"_260":-5},{},[892,6],["D",1779676826962],"335210b317b3cc7972e36fd75a0c55e7041a2733ce0cae196f960f9d566e6bbe",{"_32":1326,"_34":1327,"_36":1328,"_38":39,"_5":6,"_40":33,"_41":1329,"_43":-5,"_44":9,"_45":-5,"_46":47,"_48":1330,"_49":50,"_51":50,"_52":50,"_53":247,"_55":1331,"_57":62,"_59":1332,"_61":1333,"_63":1334,"_64":1335,"_65":1758,"_67":68,"_69":68,"_70":-5,"_71":1759,"_73":27,"_74":27,"_75":-5,"_76":-5,"_77":-5,"_78":1760,"_79":894,"_81":1761,"_82":-5},"cnt_01krjf6qc7fqbrt67x9ze72ts7",["D",1778736389537],["D",1784446543585],"jh8ftvdua9bp",["D",1778736399242],"Connect Shopify","Learn how to connect your Shopify store to Mando AI and train your AI Agents using your store content.","

Connecting Shopify allows Mando AI to sync product information and store content so your AI Agent can answer ecommerce-related questions automatically.

This is useful for:

product recommendations
shipping questions
return policies
product details
customer support automation

Open the Shopify connection flow

To connect Shopify:

Open your AI Agent workspace
Go to the Playground
Open the Train step
Click Shopify

This opens the Shopify connection form.

Add your Shopify store

Inside the connection form:

Enter your Shopify store domain
Select which apps can access the content
Start the connection process

Your Shopify domain should look similar to:

yourstore.myshopify.com

After connecting, Mando AI begins syncing your store content automatically.

Share Shopify content with AI Agents

Inside the Share With section, choose which apps can access the synced Shopify data.

For example:

a Customer Support AI Agent
a Sales AI Agent
an ecommerce assistant

can all use the same product information.

What content can Shopify sync?

Shopify integrations are commonly used to sync:

products
product descriptions
store information
ecommerce knowledge

This helps AI Agents answer customer questions more accurately.

Examples:

“Do you ship internationally?”
“What sizes are available?”
“How long does delivery take?”
“What’s your return policy?”

Improve ecommerce AI responses

For better AI answers:

keep product descriptions updated
maintain clear shipping policies
organize collections properly
update return and refund information regularly

The more complete your store content is, the better your AI Agent performs.

Manage your Shopify integration later

After connecting Shopify, you can:

re-sync store content
connect additional AI Agents
update sharing permissions
combine Shopify data with websites, files, and internal articles

This helps centralize your ecommerce knowledge inside one workspace.

PRO TIP:
Shopify works best when combined with clear product descriptions and updated support policies. Well-structured ecommerce content usually improves conversion-focused AI responses.

Next steps

","Connecting Shopify allows Mando AI to sync product information and store content so your AI Agent can answer ecommerce-related questions automatically.\n\nThis is useful for:\n\n- product recommendations\n\n- shipping questions\n\n- return policies\n\n- product details\n\n- customer support automation\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/connect-to-shopify-EhqmNS2VkGEFXpSpdsgqckVMUutopS.png)## Open the Shopify connection flow\n\nTo connect Shopify:\n\n1. Open your AI Agent workspace\n\n2. Go to the **Playground**\n\n3. Open the **Train** step\n\n4. Click **Shopify**\n\nThis opens the Shopify connection form.\n\n## Add your Shopify store\n\nInside the connection form:\n\n1. Enter your Shopify store domain\n\n2. Select which apps can access the content\n\n3. Start the connection process\n\nYour Shopify domain should look similar to:\n\n`yourstore.myshopify.com`\n\nAfter connecting, Mando AI begins syncing your store content automatically.\n\n## Share Shopify content with AI Agents\n\nInside the **Share With** section, choose which apps can access the synced Shopify data.\n\nFor example:\n\n- a Customer Support AI Agent\n\n- a Sales AI Agent\n\n- an ecommerce assistant\n\ncan all use the same product information.\n\n## What content can Shopify sync?\n\nShopify integrations are commonly used to sync:\n\n- products\n\n- product descriptions\n\n- store information\n\n- ecommerce knowledge\n\nThis helps AI Agents answer customer questions more accurately.\n\nExamples:\n\n- “Do you ship internationally?”\n\n- “What sizes are available?”\n\n- “How long does delivery take?”\n\n- “What’s your return policy?”\n\n## Improve ecommerce AI responses\n\nFor better AI answers:\n\n- keep product descriptions updated\n\n- maintain clear shipping policies\n\n- organize collections properly\n\n- update return and refund information regularly\n\nThe more complete your store content is, the better your AI Agent performs.\n\n## Manage your Shopify integration later\n\nAfter connecting Shopify, you can:\n\n- re-sync store content\n\n- connect additional AI Agents\n\n- update sharing permissions\n\n- combine Shopify data with websites, files, and internal articles\n\nThis helps centralize your ecommerce knowledge inside one workspace.\n\n

PRO TIP:
Shopify works best when combined with clear product descriptions and updated support policies. Well-structured ecommerce content usually improves conversion-focused AI responses.

\n\n\n## Next steps\n\n- [Connect a Salla store](https://help.mando.cx/articles/fr3zbkzyr1ub-connect-salla)\n\n- [Upload files to Mando AI](https://help.mando.cx/articles/8w6u45ux4gxk-upload-files-to-mando-ai)\n\n- [Organize content using collections](https://help.mando.cx/articles/im12tuh5xfrn-organize-content-using-collections)",{"_53":253,"_254":1336},[1337,1342,1346,1382,1386,1392,1397,1435,1440,1446,1451,1474,1479,1487,1492,1498,1507,1511,1532,1537,1543,1548,1577,1582,1586,1615,1620,1625,1655,1660,1666,1671,1700,1705,1717,1722,1756],{"_53":257,"_258":1338,"_254":1339},{"_260":-5},[1340],{"_148":1341,"_53":148},"Connecting Shopify allows Mando AI to sync product information and store content so your AI Agent can answer ecommerce-related questions automatically.",{"_53":257,"_258":1343,"_254":1344},{"_260":-5},[1345],{"_148":268,"_53":148},{"_53":270,"_258":1347,"_254":1348},{"_272":68},[1349,1356,1362,1368,1375],{"_53":275,"_254":1350},[1351],{"_53":257,"_258":1352,"_254":1353},{"_260":-5},[1354],{"_148":1355,"_53":148},"product recommendations",{"_53":275,"_254":1357},[1358],{"_53":257,"_258":1359,"_254":1360},{"_260":-5},[1361],{"_148":933,"_53":148},{"_53":275,"_254":1363},[1364],{"_53":257,"_258":1365,"_254":1366},{"_260":-5},[1367],{"_148":302,"_53":148},{"_53":275,"_254":1369},[1370],{"_53":257,"_258":1371,"_254":1372},{"_260":-5},[1373],{"_148":1374,"_53":148},"product details",{"_53":275,"_254":1376},[1377],{"_53":257,"_258":1378,"_254":1379},{"_260":-5},[1380],{"_148":1381,"_53":148},"customer support automation",{"_53":203,"_258":1383},{"_312":-5,"_313":1384,"_55":-5,"_315":1385},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/connect-to-shopify-EhqmNS2VkGEFXpSpdsgqckVMUutopS.png","ast_01krcazh7wenf9mmb5rp794g38",{"_53":318,"_258":1387,"_254":1389},{"_32":1388,"_321":322,"_260":-5},"799b28c8-ca34-4180-b624-313277260228",[1390],{"_148":1391,"_53":148},"Open the Shopify connection flow",{"_53":257,"_258":1393,"_254":1394},{"_260":-5},[1395],{"_148":1396,"_53":148},"To connect Shopify:",{"_53":372,"_258":1398,"_254":1399},{"_53":-5,"_374":375,"_272":68},[1400,1406,1415,1425],{"_53":275,"_254":1401},[1402],{"_53":257,"_258":1403,"_254":1404},{"_260":-5},[1405],{"_148":383,"_53":148},{"_53":275,"_254":1407},[1408],{"_53":257,"_258":1409,"_254":1410},{"_260":-5},[1411,1412],{"_148":390,"_53":148},{"_148":392,"_53":148,"_393":1413},[1414],{"_53":396},{"_53":275,"_254":1416},[1417],{"_53":257,"_258":1418,"_254":1419},{"_260":-5},[1420,1421,1424],{"_148":403,"_53":148},{"_148":405,"_53":148,"_393":1422},[1423],{"_53":396},{"_148":409,"_53":148},{"_53":275,"_254":1426},[1427],{"_53":257,"_258":1428,"_254":1429},{"_260":-5},[1430,1431],{"_148":416,"_53":148},{"_148":1432,"_53":148,"_393":1433},"Shopify",[1434],{"_53":396},{"_53":257,"_258":1436,"_254":1437},{"_260":-5},[1438],{"_148":1439,"_53":148},"This opens the Shopify connection form.",{"_53":318,"_258":1441,"_254":1443},{"_32":1442,"_321":322,"_260":-5},"061b5cda-8b3c-4d71-90cb-1b0c73d49ef6",[1444],{"_148":1445,"_53":148},"Add your Shopify store",{"_53":257,"_258":1447,"_254":1448},{"_260":-5},[1449],{"_148":1450,"_53":148},"Inside the connection form:",{"_53":372,"_258":1452,"_254":1453},{"_53":-5,"_374":375,"_272":68},[1454,1461,1467],{"_53":275,"_254":1455},[1456],{"_53":257,"_258":1457,"_254":1458},{"_260":-5},[1459],{"_148":1460,"_53":148},"Enter your Shopify store domain",{"_53":275,"_254":1462},[1463],{"_53":257,"_258":1464,"_254":1465},{"_260":-5},[1466],{"_148":574,"_53":148},{"_53":275,"_254":1468},[1469],{"_53":257,"_258":1470,"_254":1471},{"_260":-5},[1472],{"_148":1473,"_53":148},"Start the connection process",{"_53":257,"_258":1475,"_254":1476},{"_260":-5},[1477],{"_148":1478,"_53":148},"Your Shopify domain should look similar to:",{"_53":257,"_258":1480,"_254":1481},{"_260":-5},[1482],{"_148":1483,"_53":148,"_393":1484},"yourstore.myshopify.com",[1485],{"_53":1486},"code",{"_53":257,"_258":1488,"_254":1489},{"_260":-5},[1490],{"_148":1491,"_53":148},"After connecting, Mando AI begins syncing your store content automatically.",{"_53":318,"_258":1493,"_254":1495},{"_32":1494,"_321":322,"_260":-5},"5c75b07f-8b7d-4d85-8626-8652df2677dd",[1496],{"_148":1497,"_53":148},"Share Shopify content with AI Agents",{"_53":257,"_258":1499,"_254":1500},{"_260":-5},[1501,1502,1505],{"_148":683,"_53":148},{"_148":685,"_53":148,"_393":1503},[1504],{"_53":396},{"_148":1506,"_53":148}," section, choose which apps can access the synced Shopify data.",{"_53":257,"_258":1508,"_254":1509},{"_260":-5},[1510],{"_148":699,"_53":148},{"_53":270,"_258":1512,"_254":1513},{"_272":68},[1514,1520,1526],{"_53":275,"_254":1515},[1516],{"_53":257,"_258":1517,"_254":1518},{"_260":-5},[1519],{"_148":709,"_53":148},{"_53":275,"_254":1521},[1522],{"_53":257,"_258":1523,"_254":1524},{"_260":-5},[1525],{"_148":716,"_53":148},{"_53":275,"_254":1527},[1528],{"_53":257,"_258":1529,"_254":1530},{"_260":-5},[1531],{"_148":1098,"_53":148},{"_53":257,"_258":1533,"_254":1534},{"_260":-5},[1535],{"_148":1536,"_53":148},"can all use the same product information.",{"_53":318,"_258":1538,"_254":1540},{"_32":1539,"_321":322,"_260":-5},"94048a42-e2d8-4fe1-a5eb-d60024b1f671",[1541],{"_148":1542,"_53":148},"What content can Shopify sync?",{"_53":257,"_258":1544,"_254":1545},{"_260":-5},[1546],{"_148":1547,"_53":148},"Shopify integrations are commonly used to sync:",{"_53":270,"_258":1549,"_254":1550},{"_272":68},[1551,1557,1564,1571],{"_53":275,"_254":1552},[1553],{"_53":257,"_258":1554,"_254":1555},{"_260":-5},[1556],{"_148":610,"_53":148},{"_53":275,"_254":1558},[1559],{"_53":257,"_258":1560,"_254":1561},{"_260":-5},[1562],{"_148":1563,"_53":148},"product descriptions",{"_53":275,"_254":1565},[1566],{"_53":257,"_258":1567,"_254":1568},{"_260":-5},[1569],{"_148":1570,"_53":148},"store information",{"_53":275,"_254":1572},[1573],{"_53":257,"_258":1574,"_254":1575},{"_260":-5},[1576],{"_148":1137,"_53":148},{"_53":257,"_258":1578,"_254":1579},{"_260":-5},[1580],{"_148":1581,"_53":148},"This helps AI Agents answer customer questions more accurately.",{"_53":257,"_258":1583,"_254":1584},{"_260":-5},[1585],{"_148":641,"_53":148},{"_53":270,"_258":1587,"_254":1588},{"_272":68},[1589,1596,1602,1608],{"_53":275,"_254":1590},[1591],{"_53":257,"_258":1592,"_254":1593},{"_260":-5},[1594],{"_148":1595,"_53":148},"“Do you ship internationally?”",{"_53":275,"_254":1597},[1598],{"_53":257,"_258":1599,"_254":1600},{"_260":-5},[1601],{"_148":651,"_53":148},{"_53":275,"_254":1603},[1604],{"_53":257,"_258":1605,"_254":1606},{"_260":-5},[1607],{"_148":665,"_53":148},{"_53":275,"_254":1609},[1610],{"_53":257,"_258":1611,"_254":1612},{"_260":-5},[1613],{"_148":1614,"_53":148},"“What’s your return policy?”",{"_53":318,"_258":1616,"_254":1618},{"_32":1617,"_321":322,"_260":-5},"84675c8c-f613-445e-8aa6-da62b8b27a37",[1619],{"_148":1183,"_53":148},{"_53":257,"_258":1621,"_254":1622},{"_260":-5},[1623],{"_148":1624,"_53":148},"For better AI answers:",{"_53":270,"_258":1626,"_254":1627},{"_272":68},[1628,1634,1641,1648],{"_53":275,"_254":1629},[1630],{"_53":257,"_258":1631,"_254":1632},{"_260":-5},[1633],{"_148":749,"_53":148},{"_53":275,"_254":1635},[1636],{"_53":257,"_258":1637,"_254":1638},{"_260":-5},[1639],{"_148":1640,"_53":148},"maintain clear shipping policies",{"_53":275,"_254":1642},[1643],{"_53":257,"_258":1644,"_254":1645},{"_260":-5},[1646],{"_148":1647,"_53":148},"organize collections properly",{"_53":275,"_254":1649},[1650],{"_53":257,"_258":1651,"_254":1652},{"_260":-5},[1653],{"_148":1654,"_53":148},"update return and refund information regularly",{"_53":257,"_258":1656,"_254":1657},{"_260":-5},[1658],{"_148":1659,"_53":148},"The more complete your store content is, the better your AI Agent performs.",{"_53":318,"_258":1661,"_254":1663},{"_32":1662,"_321":322,"_260":-5},"4c718e43-76a8-495b-9120-43943c17a7c5",[1664],{"_148":1665,"_53":148},"Manage your Shopify integration later",{"_53":257,"_258":1667,"_254":1668},{"_260":-5},[1669],{"_148":1670,"_53":148},"After connecting Shopify, you can:",{"_53":270,"_258":1672,"_254":1673},{"_272":68},[1674,1681,1687,1693],{"_53":275,"_254":1675},[1676],{"_53":257,"_258":1677,"_254":1678},{"_260":-5},[1679],{"_148":1680,"_53":148},"re-sync store content",{"_53":275,"_254":1682},[1683],{"_53":257,"_258":1684,"_254":1685},{"_260":-5},[1686],{"_148":810,"_53":148},{"_53":275,"_254":1688},[1689],{"_53":257,"_258":1690,"_254":1691},{"_260":-5},[1692],{"_148":1249,"_53":148},{"_53":275,"_254":1694},[1695],{"_53":257,"_258":1696,"_254":1697},{"_260":-5},[1698],{"_148":1699,"_53":148},"combine Shopify data with websites, files, and internal articles",{"_53":257,"_258":1701,"_254":1702},{"_260":-5},[1703],{"_148":1704,"_53":148},"This helps centralize your ecommerce knowledge inside one workspace.",{"_53":824,"_254":1706},[1707,1716],{"_53":827,"_254":1708},[1709],{"_53":257,"_258":1710,"_254":1711},{"_260":-5},[1712,1713,1714],{"_148":833,"_53":148},{"_53":835},{"_148":1715,"_53":148},"Shopify works best when combined with clear product descriptions and updated support policies. Well-structured ecommerce content usually improves conversion-focused AI responses.",{"_53":839},{"_53":318,"_258":1718,"_254":1720},{"_32":1719,"_321":322,"_260":-5},"0b537553-d2d2-4204-a7ec-bc44b3ba6d50",[1721],{"_148":845,"_53":148},{"_53":270,"_258":1723,"_254":1724},{"_272":68},[1725,1736,1745],{"_53":275,"_254":1726},[1727],{"_53":257,"_258":1728,"_254":1729},{"_260":-5},[1730],{"_148":1731,"_53":148,"_393":1732},"Connect a Salla store",[1733],{"_53":75,"_258":1734},{"_859":860,"_861":1735,"_863":-5,"_864":865},"https://help.mando.cx/articles/fr3zbkzyr1ub-connect-salla",{"_53":275,"_254":1737},[1738],{"_53":257,"_258":1739,"_254":1740},{"_260":-5},[1741],{"_148":1314,"_53":148,"_393":1742},[1743],{"_53":75,"_258":1744},{"_859":860,"_861":1318,"_863":-5,"_864":865},{"_53":275,"_254":1746},[1747],{"_53":257,"_258":1748,"_254":1749},{"_260":-5},[1750],{"_148":1751,"_53":148,"_393":1752},"Organize content using collections",[1753],{"_53":75,"_258":1754},{"_859":860,"_861":1755,"_863":-5,"_864":865},"https://help.mando.cx/articles/im12tuh5xfrn-organize-content-using-collections",{"_53":257,"_258":1757},{"_260":-5},{},[892,6],["D",1779676827084],"9f1393ab9b4814d9cf082bba877b98478a5e76be473f93792a5f7da5b146d247",{"_32":1763,"_34":1764,"_36":1765,"_38":39,"_5":6,"_40":33,"_41":1766,"_43":-5,"_44":9,"_45":-5,"_46":47,"_48":1767,"_49":50,"_51":50,"_52":50,"_53":247,"_55":1751,"_57":62,"_59":1768,"_61":1769,"_63":1770,"_64":1771,"_65":2298,"_67":68,"_69":68,"_70":-5,"_71":2299,"_73":27,"_74":27,"_75":-5,"_76":-5,"_77":-5,"_78":2300,"_79":894,"_81":2301,"_82":-5},"cnt_01krjf636bfqbrt66vsdw20q98",["D",1778736368844],["D",1784446543585],"im12tuh5xfrn",["D",1778736379587],"Learn how to organize your content using collections in Mando AI.","

Collections help you group related articles and content together, making it easier to manage large knowledge bases and structure your Help Center content.

They are especially useful for:

Help Centers
documentation portals
ecommerce support content
internal knowledge bases

Create a new collection

To create a collection:

Open Content Library
Go to the Content tab
Click New Collection
Add a collection name
Optionally add a description and icon
Click Create

Your new collection will appear inside the content list.

Add content to a collection

After creating a collection, you can add:

internal articles
snippets
imported content

To add content:

Open the collection
Click New Article
Create or import your content

This helps keep related topics grouped together.

Use collections for Help Centers

Collections are commonly used to structure Help Center content.

For example, you can create collections like:

Getting Started
AI Agents
Content Library
Billing & Usage
Troubleshooting

Collections help visitors navigate documentation more easily.

Move content between collections

You can move articles and snippets between collections at any time.

To move content:

Open the article or snippet
Find the Move To option
Select the target collection
Save your changes

This allows you to reorganize your documentation as your workspace grows.

Search and sort content

Inside the Content tab, you can:

search content
sort articles
browse collections
view all content

Available sorting options include:

Newest first
Oldest first
Recently updated
Title A → Z
Title Z → A

Best practices for collections

Try to organize collections by:

topic
workflow
feature area
customer journey

Avoid:

creating too many small collections
mixing unrelated content
duplicating information

A clean structure makes your Help Center easier to manage and navigate.

PRO TIP:
Start with a small number of broad collections first. You can always split them into more detailed sections later as your content grows.

Next steps

","Collections help you group related articles and content together, making it easier to manage large knowledge bases and structure your Help Center content.\n\nThey are especially useful for:\n\n- Help Centers\n\n- documentation portals\n\n- ecommerce support content\n\n- internal knowledge bases\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/collections-OVPvqQle1NV3HMA9yUm5kIDYs1v5If.png)## Create a new collection\n\nTo create a collection:\n\n1. Open **Content Library**\n\n2. Go to the **Content** tab\n\n3. Click **New Collection**\n\n4. Add a collection name\n\n5. Optionally add a description and icon\n\n6. Click **Create**\n\nYour new collection will appear inside the content list.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/create-collection-2VjNVFQJAHltbLe7awLbySz2xkC9f9.png)## Add content to a collection\n\nAfter creating a collection, you can add:\n\n- internal articles\n\n- snippets\n\n- imported content\n\nTo add content:\n\n1. Open the collection\n\n2. Click **New Article**\n\n3. Create or import your content\n\nThis helps keep related topics grouped together.\n\n## Use collections for Help Centers\n\nCollections are commonly used to structure Help Center content.\n\nFor example, you can create collections like:\n\n- Getting Started\n\n- AI Agents\n\n- Content Library\n\n- Billing & Usage\n\n- Troubleshooting\n\nCollections help visitors navigate documentation more easily.\n\n## Move content between collections\n\nYou can move articles and snippets between collections at any time.\n\nTo move content:\n\n1. Open the article or snippet\n\n2. Find the **Move To** option\n\n3. Select the target collection\n\n4. Save your changes\n\nThis allows you to reorganize your documentation as your workspace grows.\n\n## Search and sort content\n\nInside the **Content** tab, you can:\n\n- search content\n\n- sort articles\n\n- browse collections\n\n- view all content\n\nAvailable sorting options include:\n\n- Newest first\n\n- Oldest first\n\n- Recently updated\n\n- Title A → Z\n\n- Title Z → A\n\n## Best practices for collections\n\nTry to organize collections by:\n\n- topic\n\n- workflow\n\n- feature area\n\n- customer journey\n\nAvoid:\n\n- creating too many small collections\n\n- mixing unrelated content\n\n- duplicating information\n\nA clean structure makes your Help Center easier to manage and navigate.\n\n

PRO TIP:
Start with a small number of broad collections first. You can always split them into more detailed sections later as your content grows.

\n\n\n## Next steps\n\n- [Create an internal article](https://help.mando.cx/articles/konay5ujxksz-create-an-internal-article)\n\n- [Create a snippet](https://help.mando.cx/articles/ke918ihjwu2g-create-a-snippet)\n\n- [Upload files to Mando AI](https://help.mando.cx/articles/8w6u45ux4gxk-upload-files-to-mando-ai)",{"_53":253,"_254":1772},[1773,1778,1783,1814,1818,1824,1829,1887,1892,1896,1902,1907,1931,1936,1963,1968,1974,1979,1984,2021,2026,2032,2037,2042,2079,2084,2090,2099,2130,2135,2173,2179,2184,2215,2220,2244,2249,2261,2266,2296],{"_53":257,"_258":1774,"_254":1775},{"_260":-5},[1776],{"_148":1777,"_53":148},"Collections help you group related articles and content together, making it easier to manage large knowledge bases and structure your Help Center content.",{"_53":257,"_258":1779,"_254":1780},{"_260":-5},[1781],{"_148":1782,"_53":148},"They are especially useful for:",{"_53":270,"_258":1784,"_254":1785},{"_272":68},[1786,1793,1800,1807],{"_53":275,"_254":1787},[1788],{"_53":257,"_258":1789,"_254":1790},{"_260":-5},[1791],{"_148":1792,"_53":148},"Help Centers",{"_53":275,"_254":1794},[1795],{"_53":257,"_258":1796,"_254":1797},{"_260":-5},[1798],{"_148":1799,"_53":148},"documentation portals",{"_53":275,"_254":1801},[1802],{"_53":257,"_258":1803,"_254":1804},{"_260":-5},[1805],{"_148":1806,"_53":148},"ecommerce support content",{"_53":275,"_254":1808},[1809],{"_53":257,"_258":1810,"_254":1811},{"_260":-5},[1812],{"_148":1813,"_53":148},"internal knowledge bases",{"_53":203,"_258":1815},{"_312":-5,"_313":1816,"_55":-5,"_315":1817},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/collections-OVPvqQle1NV3HMA9yUm5kIDYs1v5If.png","ast_01krcebpyxf269vyrk0973hkp7",{"_53":318,"_258":1819,"_254":1821},{"_32":1820,"_321":322,"_260":-5},"df81b616-ffa4-4246-9d50-f02c836d9502",[1822],{"_148":1823,"_53":148},"Create a new collection",{"_53":257,"_258":1825,"_254":1826},{"_260":-5},[1827],{"_148":1828,"_53":148},"To create a collection:",{"_53":372,"_258":1830,"_254":1831},{"_53":-5,"_374":375,"_272":68},[1832,1841,1853,1863,1870,1877],{"_53":275,"_254":1833},[1834],{"_53":257,"_258":1835,"_254":1836},{"_260":-5},[1837,1838],{"_148":486,"_53":148},{"_148":56,"_53":148,"_393":1839},[1840],{"_53":396},{"_53":275,"_254":1842},[1843],{"_53":257,"_258":1844,"_254":1845},{"_260":-5},[1846,1847,1851],{"_148":390,"_53":148},{"_148":1848,"_53":148,"_393":1849},"Content",[1850],{"_53":396},{"_148":1852,"_53":148}," tab",{"_53":275,"_254":1854},[1855],{"_53":257,"_258":1856,"_254":1857},{"_260":-5},[1858,1859],{"_148":416,"_53":148},{"_148":1860,"_53":148,"_393":1861},"New Collection",[1862],{"_53":396},{"_53":275,"_254":1864},[1865],{"_53":257,"_258":1866,"_254":1867},{"_260":-5},[1868],{"_148":1869,"_53":148},"Add a collection name",{"_53":275,"_254":1871},[1872],{"_53":257,"_258":1873,"_254":1874},{"_260":-5},[1875],{"_148":1876,"_53":148},"Optionally add a description and icon",{"_53":275,"_254":1878},[1879],{"_53":257,"_258":1880,"_254":1881},{"_260":-5},[1882,1883],{"_148":416,"_53":148},{"_148":1884,"_53":148,"_393":1885},"Create",[1886],{"_53":396},{"_53":257,"_258":1888,"_254":1889},{"_260":-5},[1890],{"_148":1891,"_53":148},"Your new collection will appear inside the content list.",{"_53":203,"_258":1893},{"_312":-5,"_313":1894,"_55":-5,"_315":1895},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/create-collection-2VjNVFQJAHltbLe7awLbySz2xkC9f9.png","ast_01krceeerrfk2v254005dv7s2a",{"_53":318,"_258":1897,"_254":1899},{"_32":1898,"_321":322,"_260":-5},"eeca2a0c-80da-4b53-b483-1872f5c55f31",[1900],{"_148":1901,"_53":148},"Add content to a collection",{"_53":257,"_258":1903,"_254":1904},{"_260":-5},[1905],{"_148":1906,"_53":148},"After creating a collection, you can add:",{"_53":270,"_258":1908,"_254":1909},{"_272":68},[1910,1917,1924],{"_53":275,"_254":1911},[1912],{"_53":257,"_258":1913,"_254":1914},{"_260":-5},[1915],{"_148":1916,"_53":148},"internal articles",{"_53":275,"_254":1918},[1919],{"_53":257,"_258":1920,"_254":1921},{"_260":-5},[1922],{"_148":1923,"_53":148},"snippets",{"_53":275,"_254":1925},[1926],{"_53":257,"_258":1927,"_254":1928},{"_260":-5},[1929],{"_148":1930,"_53":148},"imported content",{"_53":257,"_258":1932,"_254":1933},{"_260":-5},[1934],{"_148":1935,"_53":148},"To add content:",{"_53":372,"_258":1937,"_254":1938},{"_53":-5,"_374":375,"_272":68},[1939,1946,1956],{"_53":275,"_254":1940},[1941],{"_53":257,"_258":1942,"_254":1943},{"_260":-5},[1944],{"_148":1945,"_53":148},"Open the collection",{"_53":275,"_254":1947},[1948],{"_53":257,"_258":1949,"_254":1950},{"_260":-5},[1951,1952],{"_148":416,"_53":148},{"_148":1953,"_53":148,"_393":1954},"New Article",[1955],{"_53":396},{"_53":275,"_254":1957},[1958],{"_53":257,"_258":1959,"_254":1960},{"_260":-5},[1961],{"_148":1962,"_53":148},"Create or import your content",{"_53":257,"_258":1964,"_254":1965},{"_260":-5},[1966],{"_148":1967,"_53":148},"This helps keep related topics grouped together.",{"_53":318,"_258":1969,"_254":1971},{"_32":1970,"_321":322,"_260":-5},"e83f8429-d957-4db1-9161-61abeb85f649",[1972],{"_148":1973,"_53":148},"Use collections for Help Centers",{"_53":257,"_258":1975,"_254":1976},{"_260":-5},[1977],{"_148":1978,"_53":148},"Collections are commonly used to structure Help Center content.",{"_53":257,"_258":1980,"_254":1981},{"_260":-5},[1982],{"_148":1983,"_53":148},"For example, you can create collections like:",{"_53":270,"_258":1985,"_254":1986},{"_272":68},[1987,1994,2001,2007,2014],{"_53":275,"_254":1988},[1989],{"_53":257,"_258":1990,"_254":1991},{"_260":-5},[1992],{"_148":1993,"_53":148},"Getting Started",{"_53":275,"_254":1995},[1996],{"_53":257,"_258":1997,"_254":1998},{"_260":-5},[1999],{"_148":2000,"_53":148},"AI Agents",{"_53":275,"_254":2002},[2003],{"_53":257,"_258":2004,"_254":2005},{"_260":-5},[2006],{"_148":56,"_53":148},{"_53":275,"_254":2008},[2009],{"_53":257,"_258":2010,"_254":2011},{"_260":-5},[2012],{"_148":2013,"_53":148},"Billing & Usage",{"_53":275,"_254":2015},[2016],{"_53":257,"_258":2017,"_254":2018},{"_260":-5},[2019],{"_148":2020,"_53":148},"Troubleshooting",{"_53":257,"_258":2022,"_254":2023},{"_260":-5},[2024],{"_148":2025,"_53":148},"Collections help visitors navigate documentation more easily.",{"_53":318,"_258":2027,"_254":2029},{"_32":2028,"_321":322,"_260":-5},"678e703d-c58b-409b-9c9c-a5bb05685e6b",[2030],{"_148":2031,"_53":148},"Move content between collections",{"_53":257,"_258":2033,"_254":2034},{"_260":-5},[2035],{"_148":2036,"_53":148},"You can move articles and snippets between collections at any time.",{"_53":257,"_258":2038,"_254":2039},{"_260":-5},[2040],{"_148":2041,"_53":148},"To move content:",{"_53":372,"_258":2043,"_254":2044},{"_53":-5,"_374":375,"_272":68},[2045,2052,2065,2072],{"_53":275,"_254":2046},[2047],{"_53":257,"_258":2048,"_254":2049},{"_260":-5},[2050],{"_148":2051,"_53":148},"Open the article or snippet",{"_53":275,"_254":2053},[2054],{"_53":257,"_258":2055,"_254":2056},{"_260":-5},[2057,2059,2063],{"_148":2058,"_53":148},"Find the ",{"_148":2060,"_53":148,"_393":2061},"Move To",[2062],{"_53":396},{"_148":2064,"_53":148}," option",{"_53":275,"_254":2066},[2067],{"_53":257,"_258":2068,"_254":2069},{"_260":-5},[2070],{"_148":2071,"_53":148},"Select the target collection",{"_53":275,"_254":2073},[2074],{"_53":257,"_258":2075,"_254":2076},{"_260":-5},[2077],{"_148":2078,"_53":148},"Save your changes",{"_53":257,"_258":2080,"_254":2081},{"_260":-5},[2082],{"_148":2083,"_53":148},"This allows you to reorganize your documentation as your workspace grows.",{"_53":318,"_258":2085,"_254":2087},{"_32":2086,"_321":322,"_260":-5},"6408f86a-1e89-443c-96b9-d803a21f8653",[2088],{"_148":2089,"_53":148},"Search and sort content",{"_53":257,"_258":2091,"_254":2092},{"_260":-5},[2093,2094,2097],{"_148":683,"_53":148},{"_148":1848,"_53":148,"_393":2095},[2096],{"_53":396},{"_148":2098,"_53":148}," tab, you can:",{"_53":270,"_258":2100,"_254":2101},{"_272":68},[2102,2109,2116,2123],{"_53":275,"_254":2103},[2104],{"_53":257,"_258":2105,"_254":2106},{"_260":-5},[2107],{"_148":2108,"_53":148},"search content",{"_53":275,"_254":2110},[2111],{"_53":257,"_258":2112,"_254":2113},{"_260":-5},[2114],{"_148":2115,"_53":148},"sort articles",{"_53":275,"_254":2117},[2118],{"_53":257,"_258":2119,"_254":2120},{"_260":-5},[2121],{"_148":2122,"_53":148},"browse collections",{"_53":275,"_254":2124},[2125],{"_53":257,"_258":2126,"_254":2127},{"_260":-5},[2128],{"_148":2129,"_53":148},"view all content",{"_53":257,"_258":2131,"_254":2132},{"_260":-5},[2133],{"_148":2134,"_53":148},"Available sorting options include:",{"_53":270,"_258":2136,"_254":2137},{"_272":68},[2138,2145,2152,2159,2166],{"_53":275,"_254":2139},[2140],{"_53":257,"_258":2141,"_254":2142},{"_260":-5},[2143],{"_148":2144,"_53":148},"Newest first",{"_53":275,"_254":2146},[2147],{"_53":257,"_258":2148,"_254":2149},{"_260":-5},[2150],{"_148":2151,"_53":148},"Oldest first",{"_53":275,"_254":2153},[2154],{"_53":257,"_258":2155,"_254":2156},{"_260":-5},[2157],{"_148":2158,"_53":148},"Recently updated",{"_53":275,"_254":2160},[2161],{"_53":257,"_258":2162,"_254":2163},{"_260":-5},[2164],{"_148":2165,"_53":148},"Title A → Z",{"_53":275,"_254":2167},[2168],{"_53":257,"_258":2169,"_254":2170},{"_260":-5},[2171],{"_148":2172,"_53":148},"Title Z → A",{"_53":318,"_258":2174,"_254":2176},{"_32":2175,"_321":322,"_260":-5},"aff63bb7-1fee-4bf0-9f7a-8699f99e8394",[2177],{"_148":2178,"_53":148},"Best practices for collections",{"_53":257,"_258":2180,"_254":2181},{"_260":-5},[2182],{"_148":2183,"_53":148},"Try to organize collections by:",{"_53":270,"_258":2185,"_254":2186},{"_272":68},[2187,2194,2201,2208],{"_53":275,"_254":2188},[2189],{"_53":257,"_258":2190,"_254":2191},{"_260":-5},[2192],{"_148":2193,"_53":148},"topic",{"_53":275,"_254":2195},[2196],{"_53":257,"_258":2197,"_254":2198},{"_260":-5},[2199],{"_148":2200,"_53":148},"workflow",{"_53":275,"_254":2202},[2203],{"_53":257,"_258":2204,"_254":2205},{"_260":-5},[2206],{"_148":2207,"_53":148},"feature area",{"_53":275,"_254":2209},[2210],{"_53":257,"_258":2211,"_254":2212},{"_260":-5},[2213],{"_148":2214,"_53":148},"customer journey",{"_53":257,"_258":2216,"_254":2217},{"_260":-5},[2218],{"_148":2219,"_53":148},"Avoid:",{"_53":270,"_258":2221,"_254":2222},{"_272":68},[2223,2230,2237],{"_53":275,"_254":2224},[2225],{"_53":257,"_258":2226,"_254":2227},{"_260":-5},[2228],{"_148":2229,"_53":148},"creating too many small collections",{"_53":275,"_254":2231},[2232],{"_53":257,"_258":2233,"_254":2234},{"_260":-5},[2235],{"_148":2236,"_53":148},"mixing unrelated content",{"_53":275,"_254":2238},[2239],{"_53":257,"_258":2240,"_254":2241},{"_260":-5},[2242],{"_148":2243,"_53":148},"duplicating information",{"_53":257,"_258":2245,"_254":2246},{"_260":-5},[2247],{"_148":2248,"_53":148},"A clean structure makes your Help Center easier to manage and navigate.",{"_53":824,"_254":2250},[2251,2260],{"_53":827,"_254":2252},[2253],{"_53":257,"_258":2254,"_254":2255},{"_260":-5},[2256,2257,2258],{"_148":833,"_53":148},{"_53":835},{"_148":2259,"_53":148},"Start with a small number of broad collections first. You can always split them into more detailed sections later as your content grows.",{"_53":839},{"_53":318,"_258":2262,"_254":2264},{"_32":2263,"_321":322,"_260":-5},"97fb192f-d3bf-4b13-96e1-e7b93d04ccff",[2265],{"_148":845,"_53":148},{"_53":270,"_258":2267,"_254":2268},{"_272":68},[2269,2278,2287],{"_53":275,"_254":2270},[2271],{"_53":257,"_258":2272,"_254":2273},{"_260":-5},[2274],{"_148":883,"_53":148,"_393":2275},[2276],{"_53":75,"_258":2277},{"_859":860,"_861":887,"_863":-5,"_864":865},{"_53":275,"_254":2279},[2280],{"_53":257,"_258":2281,"_254":2282},{"_260":-5},[2283],{"_148":1303,"_53":148,"_393":2284},[2285],{"_53":75,"_258":2286},{"_859":860,"_861":1307,"_863":-5,"_864":865},{"_53":275,"_254":2288},[2289],{"_53":257,"_258":2290,"_254":2291},{"_260":-5},[2292],{"_148":1314,"_53":148,"_393":2293},[2294],{"_53":75,"_258":2295},{"_859":860,"_861":1318,"_863":-5,"_864":865},{"_53":257,"_258":2297},{"_260":-5},{},[892,6],["D",1779676827287],"4d8ddc2140a68108090c186b63e427b98edc3f1d43086c602a2e3f8b69dd6fed",{"_32":2303,"_34":2304,"_36":2305,"_38":39,"_5":6,"_40":33,"_41":2306,"_43":-5,"_44":9,"_45":-5,"_46":47,"_48":2307,"_49":50,"_51":50,"_52":50,"_53":247,"_55":1303,"_57":62,"_59":2308,"_61":2309,"_63":2310,"_64":2311,"_65":2786,"_67":68,"_69":68,"_70":-5,"_71":2787,"_73":27,"_74":27,"_75":-5,"_76":-5,"_77":-5,"_78":2788,"_79":894,"_81":2789,"_82":-5},"cnt_01krjf5jsyecyvq4vhkxeq6myz",["D",1778736352089],["D",1784446543585],"ke918ihjwu2g",["D",1778736361171],"Learn how to create snippets in Mando AI and use them to improve AI responses with short, reusable pieces of knowledge.","

Snippets are lightweight content blocks designed for fast and focused AI answers. They are useful for information that does not require a full article.

Common use cases include:

short FAQs
shipping information
refund policies
support replies
pricing explanations
reusable instructions

Open the snippet editor

To create a snippet:

Open Content Library
Go to the Sources tab
Find the Snippets section
Click Add snippet

This opens the snippet editor.

Add your snippet content

Inside the editor:

Add a title
Write the snippet content
Choose which apps can access it
Save the snippet

Your AI Agents can immediately start using the snippet after it is saved.

When should you use snippets?

Snippets work best for:

short answers
reusable information
quick support replies
small knowledge updates

Examples:

shipping timelines
return instructions
business hours
payment methods
delivery information

If the content is longer or requires multiple sections, an internal article is usually a better choice.

Share snippets with AI Agents

Inside the snippet settings, choose which apps can access the content.

You can:

share snippets with multiple AI Agents
make snippets available across different workflows
reuse the same information across your workspace

This allows the same knowledge to be reused consistently.

Organize snippets

As your workspace grows, snippets can help centralize repeated information that customers ask about frequently.

For example:

ecommerce stores can create snippets for shipping and returns
SaaS companies can create snippets for onboarding and pricing
support teams can create snippets for repetitive support answers

This helps your AI Agent respond faster and more consistently.

Snippets vs internal articles

Use snippets for:

short information
direct answers
reusable responses

Use internal articles for:

detailed documentation
tutorials
workflows
multi-section content

Both can work together inside the same AI knowledge base.

PRO TIP:
Snippets are ideal for frequently repeated customer questions that need short and consistent answers.

Next steps

","Snippets are lightweight content blocks designed for fast and focused AI answers. They are useful for information that does not require a full article.\n\nCommon use cases include:\n\n- short FAQs\n\n- shipping information\n\n- refund policies\n\n- support replies\n\n- pricing explanations\n\n- reusable instructions\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/create-a-snippet-13WsxDscv2PSpz8UX4IML6AYbu7Eud.png)## Open the snippet editor\n\nTo create a snippet:\n\n1. Open **Content Library**\n\n2. Go to the **Sources** tab\n\n3. Find the **Snippets** section\n\n4. Click **Add snippet**\n\nThis opens the snippet editor.\n\n## Add your snippet content\n\nInside the editor:\n\n1. Add a title\n\n2. Write the snippet content\n\n3. Choose which apps can access it\n\n4. Save the snippet\n\nYour AI Agents can immediately start using the snippet after it is saved.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/snippet-sXUjiDgh3lJtKqfOu3gdgw8vV2KaHo.png)## When should you use snippets?\n\nSnippets work best for:\n\n- short answers\n\n- reusable information\n\n- quick support replies\n\n- small knowledge updates\n\nExamples:\n\n- shipping timelines\n\n- return instructions\n\n- business hours\n\n- payment methods\n\n- delivery information\n\nIf the content is longer or requires multiple sections, an internal article is usually a better choice.\n\n## Share snippets with AI Agents\n\nInside the snippet settings, choose which apps can access the content.\n\nYou can:\n\n- share snippets with multiple AI Agents\n\n- make snippets available across different workflows\n\n- reuse the same information across your workspace\n\nThis allows the same knowledge to be reused consistently.\n\n## Organize snippets\n\nAs your workspace grows, snippets can help centralize repeated information that customers ask about frequently.\n\nFor example:\n\n- ecommerce stores can create snippets for shipping and returns\n\n- SaaS companies can create snippets for onboarding and pricing\n\n- support teams can create snippets for repetitive support answers\n\nThis helps your AI Agent respond faster and more consistently.\n\n## Snippets vs internal articles\n\nUse snippets for:\n\n- short information\n\n- direct answers\n\n- reusable responses\n\nUse internal articles for:\n\n- detailed documentation\n\n- tutorials\n\n- workflows\n\n- multi-section content\n\nBoth can work together inside the same AI knowledge base.\n\n

PRO TIP:
Snippets are ideal for frequently repeated customer questions that need short and consistent answers.

\n\n\n## Next steps\n\n- [Upload files to Mando AI](https://help.mando.cx/articles/8w6u45ux4gxk-upload-files-to-mando-ai)\n\n- [Create an internal article](https://help.mando.cx/articles/konay5ujxksz-create-an-internal-article)\n\n- [Organize content using collections](https://help.mando.cx/articles/im12tuh5xfrn-organize-content-using-collections)",{"_53":253,"_254":2312},[2313,2318,2323,2367,2371,2377,2382,2427,2432,2438,2443,2474,2479,2483,2489,2494,2525,2529,2567,2572,2578,2583,2588,2612,2617,2623,2628,2632,2656,2661,2667,2672,2696,2701,2732,2737,2749,2754,2784],{"_53":257,"_258":2314,"_254":2315},{"_260":-5},[2316],{"_148":2317,"_53":148},"Snippets are lightweight content blocks designed for fast and focused AI answers. They are useful for information that does not require a full article.",{"_53":257,"_258":2319,"_254":2320},{"_260":-5},[2321],{"_148":2322,"_53":148},"Common use cases include:",{"_53":270,"_258":2324,"_254":2325},{"_272":68},[2326,2333,2339,2346,2353,2360],{"_53":275,"_254":2327},[2328],{"_53":257,"_258":2329,"_254":2330},{"_260":-5},[2331],{"_148":2332,"_53":148},"short FAQs",{"_53":275,"_254":2334},[2335],{"_53":257,"_258":2336,"_254":2337},{"_260":-5},[2338],{"_148":295,"_53":148},{"_53":275,"_254":2340},[2341],{"_53":257,"_258":2342,"_254":2343},{"_260":-5},[2344],{"_148":2345,"_53":148},"refund policies",{"_53":275,"_254":2347},[2348],{"_53":257,"_258":2349,"_254":2350},{"_260":-5},[2351],{"_148":2352,"_53":148},"support replies",{"_53":275,"_254":2354},[2355],{"_53":257,"_258":2356,"_254":2357},{"_260":-5},[2358],{"_148":2359,"_53":148},"pricing explanations",{"_53":275,"_254":2361},[2362],{"_53":257,"_258":2363,"_254":2364},{"_260":-5},[2365],{"_148":2366,"_53":148},"reusable instructions",{"_53":203,"_258":2368},{"_312":-5,"_313":2369,"_55":-5,"_315":2370},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/create-a-snippet-13WsxDscv2PSpz8UX4IML6AYbu7Eud.png","ast_01krcdt3vdf248002sb402bv1m",{"_53":318,"_258":2372,"_254":2374},{"_32":2373,"_321":322,"_260":-5},"b340dfe0-8460-41a0-960f-1fa13170ddaf",[2375],{"_148":2376,"_53":148},"Open the snippet editor",{"_53":257,"_258":2378,"_254":2379},{"_260":-5},[2380],{"_148":2381,"_53":148},"To create a snippet:",{"_53":372,"_258":2383,"_254":2384},{"_53":-5,"_374":375,"_272":68},[2385,2394,2405,2417],{"_53":275,"_254":2386},[2387],{"_53":257,"_258":2388,"_254":2389},{"_260":-5},[2390,2391],{"_148":486,"_53":148},{"_148":56,"_53":148,"_393":2392},[2393],{"_53":396},{"_53":275,"_254":2395},[2396],{"_53":257,"_258":2397,"_254":2398},{"_260":-5},[2399,2400,2404],{"_148":390,"_53":148},{"_148":2401,"_53":148,"_393":2402},"Sources",[2403],{"_53":396},{"_148":1852,"_53":148},{"_53":275,"_254":2406},[2407],{"_53":257,"_258":2408,"_254":2409},{"_260":-5},[2410,2411,2415],{"_148":2058,"_53":148},{"_148":2412,"_53":148,"_393":2413},"Snippets",[2414],{"_53":396},{"_148":2416,"_53":148}," section",{"_53":275,"_254":2418},[2419],{"_53":257,"_258":2420,"_254":2421},{"_260":-5},[2422,2423],{"_148":416,"_53":148},{"_148":2424,"_53":148,"_393":2425},"Add snippet",[2426],{"_53":396},{"_53":257,"_258":2428,"_254":2429},{"_260":-5},[2430],{"_148":2431,"_53":148},"This opens the snippet editor.",{"_53":318,"_258":2433,"_254":2435},{"_32":2434,"_321":322,"_260":-5},"2674d680-178e-4dbf-a5b4-8398a6099092",[2436],{"_148":2437,"_53":148},"Add your snippet content",{"_53":257,"_258":2439,"_254":2440},{"_260":-5},[2441],{"_148":2442,"_53":148},"Inside the editor:",{"_53":372,"_258":2444,"_254":2445},{"_53":-5,"_374":375,"_272":68},[2446,2453,2460,2467],{"_53":275,"_254":2447},[2448],{"_53":257,"_258":2449,"_254":2450},{"_260":-5},[2451],{"_148":2452,"_53":148},"Add a title",{"_53":275,"_254":2454},[2455],{"_53":257,"_258":2456,"_254":2457},{"_260":-5},[2458],{"_148":2459,"_53":148},"Write the snippet content",{"_53":275,"_254":2461},[2462],{"_53":257,"_258":2463,"_254":2464},{"_260":-5},[2465],{"_148":2466,"_53":148},"Choose which apps can access it",{"_53":275,"_254":2468},[2469],{"_53":257,"_258":2470,"_254":2471},{"_260":-5},[2472],{"_148":2473,"_53":148},"Save the snippet",{"_53":257,"_258":2475,"_254":2476},{"_260":-5},[2477],{"_148":2478,"_53":148},"Your AI Agents can immediately start using the snippet after it is saved.",{"_53":203,"_258":2480},{"_312":-5,"_313":2481,"_55":-5,"_315":2482},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/snippet-sXUjiDgh3lJtKqfOu3gdgw8vV2KaHo.png","ast_01krcdtt7cf248003wzv979y78",{"_53":318,"_258":2484,"_254":2486},{"_32":2485,"_321":322,"_260":-5},"7a3f573f-5577-4771-ad3f-e027c123417e",[2487],{"_148":2488,"_53":148},"When should you use snippets?",{"_53":257,"_258":2490,"_254":2491},{"_260":-5},[2492],{"_148":2493,"_53":148},"Snippets work best for:",{"_53":270,"_258":2495,"_254":2496},{"_272":68},[2497,2504,2511,2518],{"_53":275,"_254":2498},[2499],{"_53":257,"_258":2500,"_254":2501},{"_260":-5},[2502],{"_148":2503,"_53":148},"short answers",{"_53":275,"_254":2505},[2506],{"_53":257,"_258":2507,"_254":2508},{"_260":-5},[2509],{"_148":2510,"_53":148},"reusable information",{"_53":275,"_254":2512},[2513],{"_53":257,"_258":2514,"_254":2515},{"_260":-5},[2516],{"_148":2517,"_53":148},"quick support replies",{"_53":275,"_254":2519},[2520],{"_53":257,"_258":2521,"_254":2522},{"_260":-5},[2523],{"_148":2524,"_53":148},"small knowledge updates",{"_53":257,"_258":2526,"_254":2527},{"_260":-5},[2528],{"_148":641,"_53":148},{"_53":270,"_258":2530,"_254":2531},{"_272":68},[2532,2539,2546,2553,2560],{"_53":275,"_254":2533},[2534],{"_53":257,"_258":2535,"_254":2536},{"_260":-5},[2537],{"_148":2538,"_53":148},"shipping timelines",{"_53":275,"_254":2540},[2541],{"_53":257,"_258":2542,"_254":2543},{"_260":-5},[2544],{"_148":2545,"_53":148},"return instructions",{"_53":275,"_254":2547},[2548],{"_53":257,"_258":2549,"_254":2550},{"_260":-5},[2551],{"_148":2552,"_53":148},"business hours",{"_53":275,"_254":2554},[2555],{"_53":257,"_258":2556,"_254":2557},{"_260":-5},[2558],{"_148":2559,"_53":148},"payment methods",{"_53":275,"_254":2561},[2562],{"_53":257,"_258":2563,"_254":2564},{"_260":-5},[2565],{"_148":2566,"_53":148},"delivery information",{"_53":257,"_258":2568,"_254":2569},{"_260":-5},[2570],{"_148":2571,"_53":148},"If the content is longer or requires multiple sections, an internal article is usually a better choice.",{"_53":318,"_258":2573,"_254":2575},{"_32":2574,"_321":322,"_260":-5},"38709fdb-6699-40f3-a7c5-3a086ffbf2b1",[2576],{"_148":2577,"_53":148},"Share snippets with AI Agents",{"_53":257,"_258":2579,"_254":2580},{"_260":-5},[2581],{"_148":2582,"_53":148},"Inside the snippet settings, choose which apps can access the content.",{"_53":257,"_258":2584,"_254":2585},{"_260":-5},[2586],{"_148":2587,"_53":148},"You can:",{"_53":270,"_258":2589,"_254":2590},{"_272":68},[2591,2598,2605],{"_53":275,"_254":2592},[2593],{"_53":257,"_258":2594,"_254":2595},{"_260":-5},[2596],{"_148":2597,"_53":148},"share snippets with multiple AI Agents",{"_53":275,"_254":2599},[2600],{"_53":257,"_258":2601,"_254":2602},{"_260":-5},[2603],{"_148":2604,"_53":148},"make snippets available across different workflows",{"_53":275,"_254":2606},[2607],{"_53":257,"_258":2608,"_254":2609},{"_260":-5},[2610],{"_148":2611,"_53":148},"reuse the same information across your workspace",{"_53":257,"_258":2613,"_254":2614},{"_260":-5},[2615],{"_148":2616,"_53":148},"This allows the same knowledge to be reused consistently.",{"_53":318,"_258":2618,"_254":2620},{"_32":2619,"_321":322,"_260":-5},"3a33b0e8-1284-473a-a323-d3d2355bdcc2",[2621],{"_148":2622,"_53":148},"Organize snippets",{"_53":257,"_258":2624,"_254":2625},{"_260":-5},[2626],{"_148":2627,"_53":148},"As your workspace grows, snippets can help centralize repeated information that customers ask about frequently.",{"_53":257,"_258":2629,"_254":2630},{"_260":-5},[2631],{"_148":699,"_53":148},{"_53":270,"_258":2633,"_254":2634},{"_272":68},[2635,2642,2649],{"_53":275,"_254":2636},[2637],{"_53":257,"_258":2638,"_254":2639},{"_260":-5},[2640],{"_148":2641,"_53":148},"ecommerce stores can create snippets for shipping and returns",{"_53":275,"_254":2643},[2644],{"_53":257,"_258":2645,"_254":2646},{"_260":-5},[2647],{"_148":2648,"_53":148},"SaaS companies can create snippets for onboarding and pricing",{"_53":275,"_254":2650},[2651],{"_53":257,"_258":2652,"_254":2653},{"_260":-5},[2654],{"_148":2655,"_53":148},"support teams can create snippets for repetitive support answers",{"_53":257,"_258":2657,"_254":2658},{"_260":-5},[2659],{"_148":2660,"_53":148},"This helps your AI Agent respond faster and more consistently.",{"_53":318,"_258":2662,"_254":2664},{"_32":2663,"_321":322,"_260":-5},"26841fdd-1f9b-4e59-8061-d4334d3518e3",[2665],{"_148":2666,"_53":148},"Snippets vs internal articles",{"_53":257,"_258":2668,"_254":2669},{"_260":-5},[2670],{"_148":2671,"_53":148},"Use snippets for:",{"_53":270,"_258":2673,"_254":2674},{"_272":68},[2675,2682,2689],{"_53":275,"_254":2676},[2677],{"_53":257,"_258":2678,"_254":2679},{"_260":-5},[2680],{"_148":2681,"_53":148},"short information",{"_53":275,"_254":2683},[2684],{"_53":257,"_258":2685,"_254":2686},{"_260":-5},[2687],{"_148":2688,"_53":148},"direct answers",{"_53":275,"_254":2690},[2691],{"_53":257,"_258":2692,"_254":2693},{"_260":-5},[2694],{"_148":2695,"_53":148},"reusable responses",{"_53":257,"_258":2697,"_254":2698},{"_260":-5},[2699],{"_148":2700,"_53":148},"Use internal articles for:",{"_53":270,"_258":2702,"_254":2703},{"_272":68},[2704,2711,2718,2725],{"_53":275,"_254":2705},[2706],{"_53":257,"_258":2707,"_254":2708},{"_260":-5},[2709],{"_148":2710,"_53":148},"detailed documentation",{"_53":275,"_254":2712},[2713],{"_53":257,"_258":2714,"_254":2715},{"_260":-5},[2716],{"_148":2717,"_53":148},"tutorials",{"_53":275,"_254":2719},[2720],{"_53":257,"_258":2721,"_254":2722},{"_260":-5},[2723],{"_148":2724,"_53":148},"workflows",{"_53":275,"_254":2726},[2727],{"_53":257,"_258":2728,"_254":2729},{"_260":-5},[2730],{"_148":2731,"_53":148},"multi-section content",{"_53":257,"_258":2733,"_254":2734},{"_260":-5},[2735],{"_148":2736,"_53":148},"Both can work together inside the same AI knowledge base.",{"_53":824,"_254":2738},[2739,2748],{"_53":827,"_254":2740},[2741],{"_53":257,"_258":2742,"_254":2743},{"_260":-5},[2744,2745,2746],{"_148":833,"_53":148},{"_53":835},{"_148":2747,"_53":148},"Snippets are ideal for frequently repeated customer questions that need short and consistent answers.",{"_53":839},{"_53":318,"_258":2750,"_254":2752},{"_32":2751,"_321":322,"_260":-5},"d0fd0321-c1c4-4ad1-b585-b4f11113dd01",[2753],{"_148":845,"_53":148},{"_53":270,"_258":2755,"_254":2756},{"_272":68},[2757,2766,2775],{"_53":275,"_254":2758},[2759],{"_53":257,"_258":2760,"_254":2761},{"_260":-5},[2762],{"_148":1314,"_53":148,"_393":2763},[2764],{"_53":75,"_258":2765},{"_859":860,"_861":1318,"_863":-5,"_864":865},{"_53":275,"_254":2767},[2768],{"_53":257,"_258":2769,"_254":2770},{"_260":-5},[2771],{"_148":883,"_53":148,"_393":2772},[2773],{"_53":75,"_258":2774},{"_859":860,"_861":887,"_863":-5,"_864":865},{"_53":275,"_254":2776},[2777],{"_53":257,"_258":2778,"_254":2779},{"_260":-5},[2780],{"_148":1751,"_53":148,"_393":2781},[2782],{"_53":75,"_258":2783},{"_859":860,"_861":1755,"_863":-5,"_864":865},{"_53":257,"_258":2785},{"_260":-5},{},[892,6],["D",1779676826357],"26f3df75ad437116782e6a86e7d17a5ed4b3149d293b9033977912a4894031aa",{"_32":2791,"_34":2792,"_36":2793,"_38":39,"_5":6,"_40":33,"_41":2794,"_43":-5,"_44":9,"_45":-5,"_46":47,"_48":2795,"_49":50,"_51":50,"_52":50,"_53":247,"_55":883,"_57":62,"_59":2796,"_61":2797,"_63":2798,"_64":2799,"_65":3292,"_67":68,"_69":68,"_70":-5,"_71":3293,"_73":27,"_74":27,"_75":-5,"_76":-5,"_77":-5,"_78":3294,"_79":894,"_81":3295,"_82":-5},"cnt_01krjf50e8fzssbdhs9x0eh9y0",["D",1778736333285],["D",1784446543585],"konay5ujxksz",["D",1778736342478],"Learn how to create internal articles in Mando AI and use them to train your AI Agents with custom knowledge.","

Internal articles allow you to write and manage content directly inside Mando AI without relying on external tools or websites.

They are useful for:

FAQs
support procedures
onboarding guides
product information
internal workflows
company policies

Open the internal article editor

To create an internal article:

Open your AI Agent workspace
Go to the Playground
Open the Train step
Click Create Internal Document

This opens the internal article editor.

Add your article content

Inside the editor:

Add a title for your article
Write your content
Organize the article using headings and formatting
Save the article

Your AI Agent can immediately start using the article content after it is saved.

Format your article

The editor supports multiple formatting blocks and slash commands.

You can add:

headings
bullet lists
numbered lists
quotes
code blocks
tables
images

This helps create clean and structured knowledge for your AI Agents.

Use AI Writer

Mando AI includes an AI Writer inside the editor.

To generate content using AI:

Type /
Select AI Writer
Describe what you want to generate
Choose a writing tone
Click Generate

This is useful for quickly drafting:

help articles
FAQs
onboarding content
support documentation

You can also set the tone:

Share articles with AI Agents

Inside the article settings, choose which apps can access the content.

This allows multiple AI Agents to reuse the same internal knowledge.

For example:

a Customer Support AI Agent
an internal assistant
a Sales AI Agent

can all access the same article.

Organize articles using collections

Articles can be organized into collections to keep your workspace structured.

Collections are especially useful for:

Help Centers
large documentation libraries
internal knowledge bases

You can move articles between collections later at any time.

PRO TIP:
Internal articles work best for information that does not exist publicly on your website, such as internal workflows or private support instructions.

Next steps

","Internal articles allow you to write and manage content directly inside Mando AI without relying on external tools or websites.\n\nThey are useful for:\n\n- FAQs\n\n- support procedures\n\n- onboarding guides\n\n- product information\n\n- internal workflows\n\n- company policies\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/create-internal-articles-r7DBSPIxN5F4Lvk529z3J5FqbKVNqa.png)## Open the internal article editor\n\nTo create an internal article:\n\n1. Open your AI Agent workspace\n\n2. Go to the **Playground**\n\n3. Open the **Train** step\n\n4. Click **Create Internal Document**\n\nThis opens the internal article editor.\n\n## Add your article content\n\nInside the editor:\n\n1. Add a title for your article\n\n2. Write your content\n\n3. Organize the article using headings and formatting\n\n4. Save the article\n\nYour AI Agent can immediately start using the article content after it is saved.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/internal-articles-4FvDeDaV9ThXL7dK5gtMj5aD5NljKY.png)## Format your article\n\nThe editor supports multiple formatting blocks and slash commands.\n\nYou can add:\n\n- headings\n\n- bullet lists\n\n- numbered lists\n\n- quotes\n\n- code blocks\n\n- tables\n\n- images\n\nThis helps create clean and structured knowledge for your AI Agents.\n\n## Use AI Writer\n\nMando AI includes an AI Writer inside the editor.\n\nTo generate content using AI:\n\n1. Type `/`\n\n2. Select **AI Writer**\n\n3. Describe what you want to generate\n\n4. Choose a writing tone\n\n5. Click **Generate**\n\nThis is useful for quickly drafting:\n\n- help articles\n\n- FAQs\n\n- onboarding content\n\n- support documentation\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/ai-writer-dJ4xwJYXC30ziVCtJ4Y82wPslsY5Ef.png)You can also set the tone:\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/ai-writer-1-eGGoKs0WqKfmMiddResw3pUJ7bAXql.png)## Share articles with AI Agents\n\nInside the article settings, choose which apps can access the content.\n\nThis allows multiple AI Agents to reuse the same internal knowledge.\n\nFor example:\n\n- a Customer Support AI Agent\n\n- an internal assistant\n\n- a Sales AI Agent\n\ncan all access the same article.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/share-with-LW7ymjd9MRoCZLLAy89drbApC7UIVy.png)## Organize articles using collections\n\nArticles can be organized into collections to keep your workspace structured.\n\nCollections are especially useful for:\n\n- Help Centers\n\n- large documentation libraries\n\n- internal knowledge bases\n\nYou can move articles between collections later at any time.\n\n

PRO TIP:
Internal articles work best for information that does not exist publicly on your website, such as internal workflows or private support instructions.

\n\n\n## Next steps\n\n- [Create a snippet](https://help.mando.cx/articles/ke918ihjwu2g-create-a-snippet)\n\n- [Upload files to Mando AI](https://help.mando.cx/articles/8w6u45ux4gxk-upload-files-to-mando-ai)\n\n- [Organize content using collections](https://help.mando.cx/articles/im12tuh5xfrn-organize-content-using-collections)",{"_53":253,"_254":2800},[2801,2806,2811,2855,2859,2865,2870,2908,2913,2919,2923,2954,2959,2963,2969,2974,2979,3031,3036,3042,3047,3052,3101,3106,3136,3140,3145,3149,3155,3160,3165,3169,3191,3196,3200,3206,3211,3216,3238,3243,3255,3260,3290],{"_53":257,"_258":2802,"_254":2803},{"_260":-5},[2804],{"_148":2805,"_53":148},"Internal articles allow you to write and manage content directly inside Mando AI without relying on external tools or websites.",{"_53":257,"_258":2807,"_254":2808},{"_260":-5},[2809],{"_148":2810,"_53":148},"They are useful for:",{"_53":270,"_258":2812,"_254":2813},{"_272":68},[2814,2821,2828,2835,2841,2848],{"_53":275,"_254":2815},[2816],{"_53":257,"_258":2817,"_254":2818},{"_260":-5},[2819],{"_148":2820,"_53":148},"FAQs",{"_53":275,"_254":2822},[2823],{"_53":257,"_258":2824,"_254":2825},{"_260":-5},[2826],{"_148":2827,"_53":148},"support procedures",{"_53":275,"_254":2829},[2830],{"_53":257,"_258":2831,"_254":2832},{"_260":-5},[2833],{"_148":2834,"_53":148},"onboarding guides",{"_53":275,"_254":2836},[2837],{"_53":257,"_258":2838,"_254":2839},{"_260":-5},[2840],{"_148":1130,"_53":148},{"_53":275,"_254":2842},[2843],{"_53":257,"_258":2844,"_254":2845},{"_260":-5},[2846],{"_148":2847,"_53":148},"internal workflows",{"_53":275,"_254":2849},[2850],{"_53":257,"_258":2851,"_254":2852},{"_260":-5},[2853],{"_148":2854,"_53":148},"company policies",{"_53":203,"_258":2856},{"_312":-5,"_313":2857,"_55":-5,"_315":2858},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/create-internal-articles-r7DBSPIxN5F4Lvk529z3J5FqbKVNqa.png","ast_01krcbdazdeh6bgp6pdyrzkrhe",{"_53":318,"_258":2860,"_254":2862},{"_32":2861,"_321":322,"_260":-5},"f5638ada-7477-4286-b525-77cfeafcec73",[2863],{"_148":2864,"_53":148},"Open the internal article editor",{"_53":257,"_258":2866,"_254":2867},{"_260":-5},[2868],{"_148":2869,"_53":148},"To create an internal article:",{"_53":372,"_258":2871,"_254":2872},{"_53":-5,"_374":375,"_272":68},[2873,2879,2888,2898],{"_53":275,"_254":2874},[2875],{"_53":257,"_258":2876,"_254":2877},{"_260":-5},[2878],{"_148":383,"_53":148},{"_53":275,"_254":2880},[2881],{"_53":257,"_258":2882,"_254":2883},{"_260":-5},[2884,2885],{"_148":390,"_53":148},{"_148":392,"_53":148,"_393":2886},[2887],{"_53":396},{"_53":275,"_254":2889},[2890],{"_53":257,"_258":2891,"_254":2892},{"_260":-5},[2893,2894,2897],{"_148":403,"_53":148},{"_148":405,"_53":148,"_393":2895},[2896],{"_53":396},{"_148":409,"_53":148},{"_53":275,"_254":2899},[2900],{"_53":257,"_258":2901,"_254":2902},{"_260":-5},[2903,2904],{"_148":416,"_53":148},{"_148":2905,"_53":148,"_393":2906},"Create Internal Document",[2907],{"_53":396},{"_53":257,"_258":2909,"_254":2910},{"_260":-5},[2911],{"_148":2912,"_53":148},"This opens the internal article editor.",{"_53":318,"_258":2914,"_254":2916},{"_32":2915,"_321":322,"_260":-5},"bf313a92-d291-4c19-b243-ec095673a13f",[2917],{"_148":2918,"_53":148},"Add your article content",{"_53":257,"_258":2920,"_254":2921},{"_260":-5},[2922],{"_148":2442,"_53":148},{"_53":372,"_258":2924,"_254":2925},{"_53":-5,"_374":375,"_272":68},[2926,2933,2940,2947],{"_53":275,"_254":2927},[2928],{"_53":257,"_258":2929,"_254":2930},{"_260":-5},[2931],{"_148":2932,"_53":148},"Add a title for your article",{"_53":275,"_254":2934},[2935],{"_53":257,"_258":2936,"_254":2937},{"_260":-5},[2938],{"_148":2939,"_53":148},"Write your content",{"_53":275,"_254":2941},[2942],{"_53":257,"_258":2943,"_254":2944},{"_260":-5},[2945],{"_148":2946,"_53":148},"Organize the article using headings and formatting",{"_53":275,"_254":2948},[2949],{"_53":257,"_258":2950,"_254":2951},{"_260":-5},[2952],{"_148":2953,"_53":148},"Save the article",{"_53":257,"_258":2955,"_254":2956},{"_260":-5},[2957],{"_148":2958,"_53":148},"Your AI Agent can immediately start using the article content after it is saved.",{"_53":203,"_258":2960},{"_312":-5,"_313":2961,"_55":-5,"_315":2962},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/internal-articles-4FvDeDaV9ThXL7dK5gtMj5aD5NljKY.png","ast_01krcbe7xqeh7aqy2spt42qea2",{"_53":318,"_258":2964,"_254":2966},{"_32":2965,"_321":322,"_260":-5},"a95bd473-77be-4810-a2c9-a7df0d066f76",[2967],{"_148":2968,"_53":148},"Format your article",{"_53":257,"_258":2970,"_254":2971},{"_260":-5},[2972],{"_148":2973,"_53":148},"The editor supports multiple formatting blocks and slash commands.",{"_53":257,"_258":2975,"_254":2976},{"_260":-5},[2977],{"_148":2978,"_53":148},"You can add:",{"_53":270,"_258":2980,"_254":2981},{"_272":68},[2982,2989,2996,3003,3010,3017,3024],{"_53":275,"_254":2983},[2984],{"_53":257,"_258":2985,"_254":2986},{"_260":-5},[2987],{"_148":2988,"_53":148},"headings",{"_53":275,"_254":2990},[2991],{"_53":257,"_258":2992,"_254":2993},{"_260":-5},[2994],{"_148":2995,"_53":148},"bullet lists",{"_53":275,"_254":2997},[2998],{"_53":257,"_258":2999,"_254":3000},{"_260":-5},[3001],{"_148":3002,"_53":148},"numbered lists",{"_53":275,"_254":3004},[3005],{"_53":257,"_258":3006,"_254":3007},{"_260":-5},[3008],{"_148":3009,"_53":148},"quotes",{"_53":275,"_254":3011},[3012],{"_53":257,"_258":3013,"_254":3014},{"_260":-5},[3015],{"_148":3016,"_53":148},"code blocks",{"_53":275,"_254":3018},[3019],{"_53":257,"_258":3020,"_254":3021},{"_260":-5},[3022],{"_148":3023,"_53":148},"tables",{"_53":275,"_254":3025},[3026],{"_53":257,"_258":3027,"_254":3028},{"_260":-5},[3029],{"_148":3030,"_53":148},"images",{"_53":257,"_258":3032,"_254":3033},{"_260":-5},[3034],{"_148":3035,"_53":148},"This helps create clean and structured knowledge for your AI Agents.",{"_53":318,"_258":3037,"_254":3039},{"_32":3038,"_321":322,"_260":-5},"adcc9a7e-7060-4457-9479-5206fe8e7776",[3040],{"_148":3041,"_53":148},"Use AI Writer",{"_53":257,"_258":3043,"_254":3044},{"_260":-5},[3045],{"_148":3046,"_53":148},"Mando AI includes an AI Writer inside the editor.",{"_53":257,"_258":3048,"_254":3049},{"_260":-5},[3050],{"_148":3051,"_53":148},"To generate content using AI:",{"_53":372,"_258":3053,"_254":3054},{"_53":-5,"_374":375,"_272":68},[3055,3066,3077,3084,3091],{"_53":275,"_254":3056},[3057],{"_53":257,"_258":3058,"_254":3059},{"_260":-5},[3060,3062],{"_148":3061,"_53":148},"Type ",{"_148":3063,"_53":148,"_393":3064},"/",[3065],{"_53":1486},{"_53":275,"_254":3067},[3068],{"_53":257,"_258":3069,"_254":3070},{"_260":-5},[3071,3073],{"_148":3072,"_53":148},"Select ",{"_148":3074,"_53":148,"_393":3075},"AI Writer",[3076],{"_53":396},{"_53":275,"_254":3078},[3079],{"_53":257,"_258":3080,"_254":3081},{"_260":-5},[3082],{"_148":3083,"_53":148},"Describe what you want to generate",{"_53":275,"_254":3085},[3086],{"_53":257,"_258":3087,"_254":3088},{"_260":-5},[3089],{"_148":3090,"_53":148},"Choose a writing tone",{"_53":275,"_254":3092},[3093],{"_53":257,"_258":3094,"_254":3095},{"_260":-5},[3096,3097],{"_148":416,"_53":148},{"_148":3098,"_53":148,"_393":3099},"Generate",[3100],{"_53":396},{"_53":257,"_258":3102,"_254":3103},{"_260":-5},[3104],{"_148":3105,"_53":148},"This is useful for quickly drafting:",{"_53":270,"_258":3107,"_254":3108},{"_272":68},[3109,3116,3122,3129],{"_53":275,"_254":3110},[3111],{"_53":257,"_258":3112,"_254":3113},{"_260":-5},[3114],{"_148":3115,"_53":148},"help articles",{"_53":275,"_254":3117},[3118],{"_53":257,"_258":3119,"_254":3120},{"_260":-5},[3121],{"_148":2820,"_53":148},{"_53":275,"_254":3123},[3124],{"_53":257,"_258":3125,"_254":3126},{"_260":-5},[3127],{"_148":3128,"_53":148},"onboarding content",{"_53":275,"_254":3130},[3131],{"_53":257,"_258":3132,"_254":3133},{"_260":-5},[3134],{"_148":3135,"_53":148},"support documentation",{"_53":203,"_258":3137},{"_312":-5,"_313":3138,"_55":-5,"_315":3139},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/ai-writer-dJ4xwJYXC30ziVCtJ4Y82wPslsY5Ef.png","ast_01krcbjn1deh6bgp7jwgynbekt",{"_53":257,"_258":3141,"_254":3142},{"_260":-5},[3143],{"_148":3144,"_53":148},"You can also set the tone:",{"_53":203,"_258":3146},{"_312":-5,"_313":3147,"_55":-5,"_315":3148},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/ai-writer-1-eGGoKs0WqKfmMiddResw3pUJ7bAXql.png","ast_01krcbk1a8e04t74yatfps49aj",{"_53":318,"_258":3150,"_254":3152},{"_32":3151,"_321":322,"_260":-5},"d522c905-427d-4be8-a0ac-39e65eb424aa",[3153],{"_148":3154,"_53":148},"Share articles with AI Agents",{"_53":257,"_258":3156,"_254":3157},{"_260":-5},[3158],{"_148":3159,"_53":148},"Inside the article settings, choose which apps can access the content.",{"_53":257,"_258":3161,"_254":3162},{"_260":-5},[3163],{"_148":3164,"_53":148},"This allows multiple AI Agents to reuse the same internal knowledge.",{"_53":257,"_258":3166,"_254":3167},{"_260":-5},[3168],{"_148":699,"_53":148},{"_53":270,"_258":3170,"_254":3171},{"_272":68},[3172,3178,3185],{"_53":275,"_254":3173},[3174],{"_53":257,"_258":3175,"_254":3176},{"_260":-5},[3177],{"_148":709,"_53":148},{"_53":275,"_254":3179},[3180],{"_53":257,"_258":3181,"_254":3182},{"_260":-5},[3183],{"_148":3184,"_53":148},"an internal assistant",{"_53":275,"_254":3186},[3187],{"_53":257,"_258":3188,"_254":3189},{"_260":-5},[3190],{"_148":716,"_53":148},{"_53":257,"_258":3192,"_254":3193},{"_260":-5},[3194],{"_148":3195,"_53":148},"can all access the same article.",{"_53":203,"_258":3197},{"_312":-5,"_313":3198,"_55":-5,"_315":3199},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/share-with-LW7ymjd9MRoCZLLAy89drbApC7UIVy.png","ast_01krcbp3v9exs9es3h4eyj2wqs",{"_53":318,"_258":3201,"_254":3203},{"_32":3202,"_321":322,"_260":-5},"a945c65f-189a-4a23-b48e-3bd948b707bf",[3204],{"_148":3205,"_53":148},"Organize articles using collections",{"_53":257,"_258":3207,"_254":3208},{"_260":-5},[3209],{"_148":3210,"_53":148},"Articles can be organized into collections to keep your workspace structured.",{"_53":257,"_258":3212,"_254":3213},{"_260":-5},[3214],{"_148":3215,"_53":148},"Collections are especially useful for:",{"_53":270,"_258":3217,"_254":3218},{"_272":68},[3219,3225,3232],{"_53":275,"_254":3220},[3221],{"_53":257,"_258":3222,"_254":3223},{"_260":-5},[3224],{"_148":1792,"_53":148},{"_53":275,"_254":3226},[3227],{"_53":257,"_258":3228,"_254":3229},{"_260":-5},[3230],{"_148":3231,"_53":148},"large documentation libraries",{"_53":275,"_254":3233},[3234],{"_53":257,"_258":3235,"_254":3236},{"_260":-5},[3237],{"_148":1813,"_53":148},{"_53":257,"_258":3239,"_254":3240},{"_260":-5},[3241],{"_148":3242,"_53":148},"You can move articles between collections later at any time.",{"_53":824,"_254":3244},[3245,3254],{"_53":827,"_254":3246},[3247],{"_53":257,"_258":3248,"_254":3249},{"_260":-5},[3250,3251,3252],{"_148":833,"_53":148},{"_53":835},{"_148":3253,"_53":148},"Internal articles work best for information that does not exist publicly on your website, such as internal workflows or private support instructions.",{"_53":839},{"_53":318,"_258":3256,"_254":3258},{"_32":3257,"_321":322,"_260":-5},"9414d1b3-dcd6-4ecf-8539-4dccb19d2bd6",[3259],{"_148":845,"_53":148},{"_53":270,"_258":3261,"_254":3262},{"_272":68},[3263,3272,3281],{"_53":275,"_254":3264},[3265],{"_53":257,"_258":3266,"_254":3267},{"_260":-5},[3268],{"_148":1303,"_53":148,"_393":3269},[3270],{"_53":75,"_258":3271},{"_859":860,"_861":1307,"_863":-5,"_864":865},{"_53":275,"_254":3273},[3274],{"_53":257,"_258":3275,"_254":3276},{"_260":-5},[3277],{"_148":1314,"_53":148,"_393":3278},[3279],{"_53":75,"_258":3280},{"_859":860,"_861":1318,"_863":-5,"_864":865},{"_53":275,"_254":3282},[3283],{"_53":257,"_258":3284,"_254":3285},{"_260":-5},[3286],{"_148":1751,"_53":148,"_393":3287},[3288],{"_53":75,"_258":3289},{"_859":860,"_861":1755,"_863":-5,"_864":865},{"_53":257,"_258":3291},{"_260":-5},{},[892,6],["D",1779676826669],"7979aa35ff7594ec28f79d68b6b67fa11929a46c950f3cf7636c81584a7c3f1a",{"_32":3297,"_34":3298,"_36":3299,"_38":39,"_5":6,"_40":33,"_41":3300,"_43":-5,"_44":9,"_45":-5,"_46":47,"_48":3301,"_49":50,"_51":50,"_52":50,"_53":247,"_55":1314,"_57":62,"_59":3302,"_61":3303,"_63":3304,"_64":3305,"_65":3798,"_67":68,"_69":68,"_70":-5,"_71":3799,"_73":27,"_74":27,"_75":-5,"_76":-5,"_77":-5,"_78":3800,"_79":894,"_81":3801,"_82":-5},"cnt_01krjf4e9mfzssbdgbj7hzy2xz",["D",1778736314705],["D",1784446543585],"8w6u45ux4gxk",["D",1778736324277],"Learn how to upload files to Mando AI and use them to train your AI Agents.","

Uploading files allows your AI Agent to answer questions using information stored in documents, guides, presentations, spreadsheets, and other business files.

This is useful for:

product documentation
onboarding guides
internal processes
FAQs
policies
support documentation

Open the file upload flow

To upload files:

Open your AI Agent workspace
Go to the Playground
Open the Train step
Click Upload Files

This opens the file upload modal.

Upload your files

Inside the upload modal:

Drag and drop your files
Or click Browse files
Select which apps can access the content
Click Upload

Mando AI will automatically process and index the uploaded content.

Supported file types

Mando AI supports multiple file formats, including:

PDF
DOCX
TXT
MD
XLSX
PPTX
HTML

This allows you to train your AI using both structured and unstructured business content.

File upload limits

Current upload limits include:

Maximum file size: 100MB
Maximum files per upload: 100

Large uploads may take longer to process depending on file size and complexity.

Use AI OCR for PDFs

Mando AI includes optional AI OCR processing for PDFs.

Enable AI OCR if:

your PDF contains scanned pages
text is not selectable
the document is image-based

AI OCR improves text extraction accuracy for difficult PDFs.

Keep in mind that OCR processing may consume more credits.

Share uploaded content with AI Agents

Inside the Share With section, choose which apps can access the uploaded files.

This allows multiple AI Agents to reuse the same content.

For example:

a Customer Support AI Agent
an internal assistant
a Sales AI Agent

can all access the same uploaded documents.

Best practices for uploaded files

For better AI responses:

upload clean and readable documents
avoid duplicate files
use structured formatting when possible
keep content updated

Good file examples include:

shipping policies
onboarding manuals
product catalogs
troubleshooting guides

PRO TIP:
Well-structured documents with clear headings and sections usually produce more accurate AI answers.

Next steps

","Uploading files allows your AI Agent to answer questions using information stored in documents, guides, presentations, spreadsheets, and other business files.\n\nThis is useful for:\n\n- product documentation\n\n- onboarding guides\n\n- internal processes\n\n- FAQs\n\n- policies\n\n- support documentation\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/file-gC49vHlMriTfmK8LedawgKSi6N475u.png)## Open the file upload flow\n\nTo upload files:\n\n1. Open your AI Agent workspace\n\n2. Go to the **Playground**\n\n3. Open the **Train** step\n\n4. Click **Upload Files**\n\nThis opens the file upload modal.\n\n## Upload your files\n\nInside the upload modal:\n\n1. Drag and drop your files\n\n2. Or click **Browse files**\n\n3. Select which apps can access the content\n\n4. Click **Upload**\n\nMando AI will automatically process and index the uploaded content.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/upload-file-OiF4geHfNsbDNLi3TUWXvQMzoMx33R.png)## Supported file types\n\nMando AI supports multiple file formats, including:\n\n- PDF\n\n- DOCX\n\n- TXT\n\n- MD\n\n- XLSX\n\n- PPTX\n\n- HTML\n\nThis allows you to train your AI using both structured and unstructured business content.\n\n## File upload limits\n\nCurrent upload limits include:\n\n- Maximum file size: 100MB\n\n- Maximum files per upload: 100\n\nLarge uploads may take longer to process depending on file size and complexity.\n\n## Use AI OCR for PDFs\n\nMando AI includes optional AI OCR processing for PDFs.\n\nEnable **AI OCR** if:\n\n- your PDF contains scanned pages\n\n- text is not selectable\n\n- the document is image-based\n\nAI OCR improves text extraction accuracy for difficult PDFs.\n\nKeep in mind that OCR processing may consume more credits.\n\n## Share uploaded content with AI Agents\n\nInside the **Share With** section, choose which apps can access the uploaded files.\n\nThis allows multiple AI Agents to reuse the same content.\n\nFor example:\n\n- a Customer Support AI Agent\n\n- an internal assistant\n\n- a Sales AI Agent\n\ncan all access the same uploaded documents.\n\n## Best practices for uploaded files\n\nFor better AI responses:\n\n- upload clean and readable documents\n\n- avoid duplicate files\n\n- use structured formatting when possible\n\n- keep content updated\n\nGood file examples include:\n\n- shipping policies\n\n- onboarding manuals\n\n- product catalogs\n\n- troubleshooting guides\n\n

PRO TIP:
Well-structured documents with clear headings and sections usually produce more accurate AI answers.

\n\n\n## Next steps\n\n- [Organize content using collections](https://help.mando.cx/articles/im12tuh5xfrn-organize-content-using-collections)\n\n- [Create an internal article](https://help.mando.cx/articles/konay5ujxksz-create-an-internal-article)",{"_53":253,"_254":3306},[3307,3312,3316,3358,3362,3368,3373,3411,3416,3422,3427,3464,3469,3473,3479,3484,3536,3541,3547,3552,3569,3574,3580,3585,3596,3620,3625,3630,3636,3645,3650,3654,3675,3680,3686,3691,3722,3727,3758,3770,3775,3796],{"_53":257,"_258":3308,"_254":3309},{"_260":-5},[3310],{"_148":3311,"_53":148},"Uploading files allows your AI Agent to answer questions using information stored in documents, guides, presentations, spreadsheets, and other business files.",{"_53":257,"_258":3313,"_254":3314},{"_260":-5},[3315],{"_148":268,"_53":148},{"_53":270,"_258":3317,"_254":3318},{"_272":68},[3319,3326,3332,3339,3345,3352],{"_53":275,"_254":3320},[3321],{"_53":257,"_258":3322,"_254":3323},{"_260":-5},[3324],{"_148":3325,"_53":148},"product documentation",{"_53":275,"_254":3327},[3328],{"_53":257,"_258":3329,"_254":3330},{"_260":-5},[3331],{"_148":2834,"_53":148},{"_53":275,"_254":3333},[3334],{"_53":257,"_258":3335,"_254":3336},{"_260":-5},[3337],{"_148":3338,"_53":148},"internal 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files:",{"_53":372,"_258":3374,"_254":3375},{"_53":-5,"_374":375,"_272":68},[3376,3382,3391,3401],{"_53":275,"_254":3377},[3378],{"_53":257,"_258":3379,"_254":3380},{"_260":-5},[3381],{"_148":383,"_53":148},{"_53":275,"_254":3383},[3384],{"_53":257,"_258":3385,"_254":3386},{"_260":-5},[3387,3388],{"_148":390,"_53":148},{"_148":392,"_53":148,"_393":3389},[3390],{"_53":396},{"_53":275,"_254":3392},[3393],{"_53":257,"_258":3394,"_254":3395},{"_260":-5},[3396,3397,3400],{"_148":403,"_53":148},{"_148":405,"_53":148,"_393":3398},[3399],{"_53":396},{"_148":409,"_53":148},{"_53":275,"_254":3402},[3403],{"_53":257,"_258":3404,"_254":3405},{"_260":-5},[3406,3407],{"_148":416,"_53":148},{"_148":3408,"_53":148,"_393":3409},"Upload Files",[3410],{"_53":396},{"_53":257,"_258":3412,"_254":3413},{"_260":-5},[3414],{"_148":3415,"_53":148},"This opens the file upload 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files",[3447],{"_53":396},{"_53":275,"_254":3449},[3450],{"_53":257,"_258":3451,"_254":3452},{"_260":-5},[3453],{"_148":574,"_53":148},{"_53":275,"_254":3455},[3456],{"_53":257,"_258":3457,"_254":3458},{"_260":-5},[3459,3460],{"_148":416,"_53":148},{"_148":3461,"_53":148,"_393":3462},"Upload",[3463],{"_53":396},{"_53":257,"_258":3465,"_254":3466},{"_260":-5},[3467],{"_148":3468,"_53":148},"Mando AI will automatically process and index the uploaded content.",{"_53":203,"_258":3470},{"_312":-5,"_313":3471,"_55":-5,"_315":3472},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/upload-file-OiF4geHfNsbDNLi3TUWXvQMzoMx33R.png","ast_01krce0tqefztrbr737s1vq16g",{"_53":318,"_258":3474,"_254":3476},{"_32":3475,"_321":322,"_260":-5},"1f5155b1-f573-4cdb-a21d-7ae54270902f",[3477],{"_148":3478,"_53":148},"Supported file types",{"_53":257,"_258":3480,"_254":3481},{"_260":-5},[3482],{"_148":3483,"_53":148},"Mando AI supports multiple file formats, including:",{"_53":270,"_258":3485,"_254":3486},{"_272":68},[3487,3494,3501,3508,3515,3522,3529],{"_53":275,"_254":3488},[3489],{"_53":257,"_258":3490,"_254":3491},{"_260":-5},[3492],{"_148":3493,"_53":148},"PDF",{"_53":275,"_254":3495},[3496],{"_53":257,"_258":3497,"_254":3498},{"_260":-5},[3499],{"_148":3500,"_53":148},"DOCX",{"_53":275,"_254":3502},[3503],{"_53":257,"_258":3504,"_254":3505},{"_260":-5},[3506],{"_148":3507,"_53":148},"TXT",{"_53":275,"_254":3509},[3510],{"_53":257,"_258":3511,"_254":3512},{"_260":-5},[3513],{"_148":3514,"_53":148},"MD",{"_53":275,"_254":3516},[3517],{"_53":257,"_258":3518,"_254":3519},{"_260":-5},[3520],{"_148":3521,"_53":148},"XLSX",{"_53":275,"_254":3523},[3524],{"_53":257,"_258":3525,"_254":3526},{"_260":-5},[3527],{"_148":3528,"_53":148},"PPTX",{"_53":275,"_254":3530},[3531],{"_53":257,"_258":3532,"_254":3533},{"_260":-5},[3534],{"_148":3535,"_53":148},"HTML",{"_53":257,"_258":3537,"_254":3538},{"_260":-5},[3539],{"_148":3540,"_53":148},"This allows you to train your AI using both structured and unstructured business content.",{"_53":318,"_258":3542,"_254":3544},{"_32":3543,"_321":322,"_260":-5},"8dc81c60-dfc2-4edd-877e-c60363751170",[3545],{"_148":3546,"_53":148},"File upload limits",{"_53":257,"_258":3548,"_254":3549},{"_260":-5},[3550],{"_148":3551,"_53":148},"Current upload limits include:",{"_53":270,"_258":3553,"_254":3554},{"_272":68},[3555,3562],{"_53":275,"_254":3556},[3557],{"_53":257,"_258":3558,"_254":3559},{"_260":-5},[3560],{"_148":3561,"_53":148},"Maximum file size: 100MB",{"_53":275,"_254":3563},[3564],{"_53":257,"_258":3565,"_254":3566},{"_260":-5},[3567],{"_148":3568,"_53":148},"Maximum files per upload: 100",{"_53":257,"_258":3570,"_254":3571},{"_260":-5},[3572],{"_148":3573,"_53":148},"Large uploads may take longer to process depending on file size and complexity.",{"_53":318,"_258":3575,"_254":3577},{"_32":3576,"_321":322,"_260":-5},"6b86206f-1620-40d9-98bb-d553f2487f01",[3578],{"_148":3579,"_53":148},"Use AI OCR for PDFs",{"_53":257,"_258":3581,"_254":3582},{"_260":-5},[3583],{"_148":3584,"_53":148},"Mando AI includes optional AI OCR processing for PDFs.",{"_53":257,"_258":3586,"_254":3587},{"_260":-5},[3588,3590,3594],{"_148":3589,"_53":148},"Enable ",{"_148":3591,"_53":148,"_393":3592},"AI OCR",[3593],{"_53":396},{"_148":3595,"_53":148}," if:",{"_53":270,"_258":3597,"_254":3598},{"_272":68},[3599,3606,3613],{"_53":275,"_254":3600},[3601],{"_53":257,"_258":3602,"_254":3603},{"_260":-5},[3604],{"_148":3605,"_53":148},"your PDF contains scanned pages",{"_53":275,"_254":3607},[3608],{"_53":257,"_258":3609,"_254":3610},{"_260":-5},[3611],{"_148":3612,"_53":148},"text is not selectable",{"_53":275,"_254":3614},[3615],{"_53":257,"_258":3616,"_254":3617},{"_260":-5},[3618],{"_148":3619,"_53":148},"the document is image-based",{"_53":257,"_258":3621,"_254":3622},{"_260":-5},[3623],{"_148":3624,"_53":148},"AI OCR improves text extraction accuracy for difficult PDFs.",{"_53":257,"_258":3626,"_254":3627},{"_260":-5},[3628],{"_148":3629,"_53":148},"Keep in mind that OCR processing may consume more credits.",{"_53":318,"_258":3631,"_254":3633},{"_32":3632,"_321":322,"_260":-5},"d8f254ef-806c-4830-9c0b-0384200285d8",[3634],{"_148":3635,"_53":148},"Share uploaded content with AI Agents",{"_53":257,"_258":3637,"_254":3638},{"_260":-5},[3639,3640,3643],{"_148":683,"_53":148},{"_148":685,"_53":148,"_393":3641},[3642],{"_53":396},{"_148":3644,"_53":148}," section, choose which apps can access the uploaded files.",{"_53":257,"_258":3646,"_254":3647},{"_260":-5},[3648],{"_148":3649,"_53":148},"This allows multiple AI Agents to reuse the same content.",{"_53":257,"_258":3651,"_254":3652},{"_260":-5},[3653],{"_148":699,"_53":148},{"_53":270,"_258":3655,"_254":3656},{"_272":68},[3657,3663,3669],{"_53":275,"_254":3658},[3659],{"_53":257,"_258":3660,"_254":3661},{"_260":-5},[3662],{"_148":709,"_53":148},{"_53":275,"_254":3664},[3665],{"_53":257,"_258":3666,"_254":3667},{"_260":-5},[3668],{"_148":3184,"_53":148},{"_53":275,"_254":3670},[3671],{"_53":257,"_258":3672,"_254":3673},{"_260":-5},[3674],{"_148":716,"_53":148},{"_53":257,"_258":3676,"_254":3677},{"_260":-5},[3678],{"_148":3679,"_53":148},"can all access the same uploaded documents.",{"_53":318,"_258":3681,"_254":3683},{"_32":3682,"_321":322,"_260":-5},"9dbf1f97-342c-4da2-8aaa-7e4c9bd44c2c",[3684],{"_148":3685,"_53":148},"Best practices for uploaded files",{"_53":257,"_258":3687,"_254":3688},{"_260":-5},[3689],{"_148":3690,"_53":148},"For better AI responses:",{"_53":270,"_258":3692,"_254":3693},{"_272":68},[3694,3701,3708,3715],{"_53":275,"_254":3695},[3696],{"_53":257,"_258":3697,"_254":3698},{"_260":-5},[3699],{"_148":3700,"_53":148},"upload clean and readable documents",{"_53":275,"_254":3702},[3703],{"_53":257,"_258":3704,"_254":3705},{"_260":-5},[3706],{"_148":3707,"_53":148},"avoid duplicate files",{"_53":275,"_254":3709},[3710],{"_53":257,"_258":3711,"_254":3712},{"_260":-5},[3713],{"_148":3714,"_53":148},"use structured formatting when possible",{"_53":275,"_254":3716},[3717],{"_53":257,"_258":3718,"_254":3719},{"_260":-5},[3720],{"_148":3721,"_53":148},"keep content updated",{"_53":257,"_258":3723,"_254":3724},{"_260":-5},[3725],{"_148":3726,"_53":148},"Good file examples include:",{"_53":270,"_258":3728,"_254":3729},{"_272":68},[3730,3737,3744,3751],{"_53":275,"_254":3731},[3732],{"_53":257,"_258":3733,"_254":3734},{"_260":-5},[3735],{"_148":3736,"_53":148},"shipping policies",{"_53":275,"_254":3738},[3739],{"_53":257,"_258":3740,"_254":3741},{"_260":-5},[3742],{"_148":3743,"_53":148},"onboarding manuals",{"_53":275,"_254":3745},[3746],{"_53":257,"_258":3747,"_254":3748},{"_260":-5},[3749],{"_148":3750,"_53":148},"product catalogs",{"_53":275,"_254":3752},[3753],{"_53":257,"_258":3754,"_254":3755},{"_260":-5},[3756],{"_148":3757,"_53":148},"troubleshooting guides",{"_53":824,"_254":3759},[3760,3769],{"_53":827,"_254":3761},[3762],{"_53":257,"_258":3763,"_254":3764},{"_260":-5},[3765,3766,3767],{"_148":833,"_53":148},{"_53":835},{"_148":3768,"_53":148},"Well-structured documents with clear headings and sections usually produce more accurate AI answers.",{"_53":839},{"_53":318,"_258":3771,"_254":3773},{"_32":3772,"_321":322,"_260":-5},"c0a7160b-4ea8-43f9-9fe4-99a6428486dc",[3774],{"_148":845,"_53":148},{"_53":270,"_258":3776,"_254":3777},{"_272":68},[3778,3787],{"_53":275,"_254":3779},[3780],{"_53":257,"_258":3781,"_254":3782},{"_260":-5},[3783],{"_148":1751,"_53":148,"_393":3784},[3785],{"_53":75,"_258":3786},{"_859":860,"_861":1755,"_863":-5,"_864":865},{"_53":275,"_254":3788},[3789],{"_53":257,"_258":3790,"_254":3791},{"_260":-5},[3792],{"_148":883,"_53":148,"_393":3793},[3794],{"_53":75,"_258":3795},{"_859":860,"_861":887,"_863":-5,"_864":865},{"_53":257,"_258":3797},{"_260":-5},{},[892,6],["D",1779676827083],"e789586a38579ef94b660a90c57a236a8fdf038e787bd585170da78a0cb2533d",{"_32":3803,"_34":3804,"_36":3805,"_38":39,"_5":6,"_40":33,"_41":3806,"_43":-5,"_44":9,"_45":-5,"_46":47,"_48":3807,"_49":50,"_51":50,"_52":50,"_53":247,"_55":3808,"_57":62,"_59":3809,"_61":3810,"_63":3811,"_64":3812,"_65":4246,"_67":68,"_69":68,"_70":-5,"_71":4247,"_73":27,"_74":27,"_75":-5,"_76":-5,"_77":-5,"_78":4248,"_79":894,"_81":4249,"_82":-5},"cnt_01krjf3samfzssbde4n57h5gdc",["D",1778736293235],["D",1784446543585],"ymuyotr3lwwd",["D",1778736305530],"Exclude URLs from syncing","Learn how to prevent specific website pages from being indexed when syncing content into Mando AI.","

URL exclusions help you control which pages your AI Agent can access and use during conversations.

This is useful for excluding:

admin pages
checkout pages
account areas
duplicate content
internal tools
unnecessary pages

Open the website sync settings

To exclude pages from syncing:

Open Content Library
Stay inside the Sources tab
Open your website source
Find URL globs to exclude

Inside this field, you can add URL patterns that should be ignored during crawling.

Add exclusion patterns

Mando AI supports wildcard URL patterns using globs.

Examples:

/admin/*\n/checkout/*\n/account/*

These rules tell Mando AI to skip matching pages during syncing.

This helps reduce unnecessary or private content inside your AI knowledge base.

Exclude ecommerce pages

For ecommerce stores, it is common to exclude:

cart pages
checkout pages
customer account pages
order tracking pages

Example:

/cart/*\n/checkout/*\n/my-account/*

This keeps transactional pages out of your AI training content.

Exclude internal or temporary pages

You may also want to exclude:

staging pages
preview URLs
internal tools
temporary landing pages

Example:

/staging/*\n/preview/*\n/internal/*

Only publicly useful content should normally be included in your AI knowledge.

Re-sync after updating exclusions

After changing exclusion rules:

Save your changes
Run a new sync

Mando AI will reprocess your website using the updated rules.

Best practices for exclusions

Try to keep only:

customer-facing pages
documentation
FAQs
product information
policy pages

Avoid syncing:

duplicate pages
login-required pages
temporary pages
backend tools

This usually improves answer quality and reduces irrelevant AI responses.

PRO TIP:
If your AI Agent gives unrelated or confusing answers, review your synced pages and exclude low-quality or unnecessary URLs.

Next steps

","URL exclusions help you control which pages your AI Agent can access and use during conversations.\n\nThis is useful for excluding:\n\n- admin pages\n\n- checkout pages\n\n- account areas\n\n- duplicate content\n\n- internal tools\n\n- unnecessary pages\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/url-globs-to-exclude-fOOTUrYCVGpnhhOTDwXMpELLueT36S.png)## Open the website sync settings\n\nTo exclude pages from syncing:\n\n1. Open **Content Library**\n\n2. Stay inside the **Sources** tab\n\n3. Open your website source\n\n4. Find **URL globs to exclude**\n\nInside this field, you can add URL patterns that should be ignored during crawling.\n\n## Add exclusion patterns\n\nMando AI supports wildcard URL patterns using globs.\n\nExamples:\n\n```txt\n/admin/*\n/checkout/*\n/account/*\n```\n\nThese rules tell Mando AI to skip matching pages during syncing.\n\nThis helps reduce unnecessary or private content inside your AI knowledge base.\n\n## Exclude ecommerce pages\n\nFor ecommerce stores, it is common to exclude:\n\n- cart pages\n\n- checkout pages\n\n- customer account pages\n\n- order tracking pages\n\nExample:\n\n```txt\n/cart/*\n/checkout/*\n/my-account/*\n```\n\nThis keeps transactional pages out of your AI training content.\n\n## Exclude internal or temporary pages\n\nYou may also want to exclude:\n\n- staging pages\n\n- preview URLs\n\n- internal tools\n\n- temporary landing pages\n\nExample:\n\n```txt\n/staging/*\n/preview/*\n/internal/*\n```\n\nOnly publicly useful content should normally be included in your AI knowledge.\n\n## Re-sync after updating exclusions\n\nAfter changing exclusion rules:\n\n1. Save your changes\n\n2. Run a new sync\n\nMando AI will reprocess your website using the updated rules.\n\n## Best practices for exclusions\n\nTry to keep only:\n\n- customer-facing pages\n\n- documentation\n\n- FAQs\n\n- product information\n\n- policy pages\n\nAvoid syncing:\n\n- duplicate pages\n\n- login-required pages\n\n- temporary pages\n\n- backend tools\n\nThis usually improves answer quality and reduces irrelevant AI responses.\n\n

PRO TIP:
If your AI Agent gives unrelated or confusing answers, review your synced pages and exclude low-quality or unnecessary URLs.

\n\n\n## Next steps\n\n- [Connect a website](https://help.mando.cx/articles/hcdxl1r9668v-connect-a-website)\n\n- [Full Mode vs Fast Mode](https://help.mando.cx/articles/8w7hg7s98jet-full-mode-vs-fast-mode)\n\n- [Upload files to Mando AI](https://help.mando.cx/articles/8w6u45ux4gxk-upload-files-to-mando-ai)",{"_53":253,"_254":3813},[3814,3819,3824,3869,3873,3879,3884,3925,3930,3936,3941,3945,3952,3957,3962,3968,3973,4003,4008,4013,4018,4024,4029,4059,4063,4068,4073,4079,4084,4100,4105,4111,4116,4152,4157,4188,4193,4205,4210,4244],{"_53":257,"_258":3815,"_254":3816},{"_260":-5},[3817],{"_148":3818,"_53":148},"URL exclusions help you control which pages your AI Agent can access and use during conversations.",{"_53":257,"_258":3820,"_254":3821},{"_260":-5},[3822],{"_148":3823,"_53":148},"This is useful for excluding:",{"_53":270,"_258":3825,"_254":3826},{"_272":68},[3827,3834,3841,3848,3855,3862],{"_53":275,"_254":3828},[3829],{"_53":257,"_258":3830,"_254":3831},{"_260":-5},[3832],{"_148":3833,"_53":148},"admin pages",{"_53":275,"_254":3835},[3836],{"_53":257,"_258":3837,"_254":3838},{"_260":-5},[3839],{"_148":3840,"_53":148},"checkout pages",{"_53":275,"_254":3842},[3843],{"_53":257,"_258":3844,"_254":3845},{"_260":-5},[3846],{"_148":3847,"_53":148},"account areas",{"_53":275,"_254":3849},[3850],{"_53":257,"_258":3851,"_254":3852},{"_260":-5},[3853],{"_148":3854,"_53":148},"duplicate content",{"_53":275,"_254":3856},[3857],{"_53":257,"_258":3858,"_254":3859},{"_260":-5},[3860],{"_148":3861,"_53":148},"internal tools",{"_53":275,"_254":3863},[3864],{"_53":257,"_258":3865,"_254":3866},{"_260":-5},[3867],{"_148":3868,"_53":148},"unnecessary pages",{"_53":203,"_258":3870},{"_312":-5,"_313":3871,"_55":-5,"_315":3872},"https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/url-globs-to-exclude-fOOTUrYCVGpnhhOTDwXMpELLueT36S.png","ast_01krcat4e5fq89zsj6t45xnsae",{"_53":318,"_258":3874,"_254":3876},{"_32":3875,"_321":322,"_260":-5},"3e296588-e264-437a-a37f-36d46556bde9",[3877],{"_148":3878,"_53":148},"Open the website sync settings",{"_53":257,"_258":3880,"_254":3881},{"_260":-5},[3882],{"_148":3883,"_53":148},"To exclude pages from syncing:",{"_53":372,"_258":3885,"_254":3886},{"_53":-5,"_374":375,"_272":68},[3887,3896,3907,3914],{"_53":275,"_254":3888},[3889],{"_53":257,"_258":3890,"_254":3891},{"_260":-5},[3892,3893],{"_148":486,"_53":148},{"_148":56,"_53":148,"_393":3894},[3895],{"_53":396},{"_53":275,"_254":3897},[3898],{"_53":257,"_258":3899,"_254":3900},{"_260":-5},[3901,3903,3906],{"_148":3902,"_53":148},"Stay inside the ",{"_148":2401,"_53":148,"_393":3904},[3905],{"_53":396},{"_148":1852,"_53":148},{"_53":275,"_254":3908},[3909],{"_53":257,"_258":3910,"_254":3911},{"_260":-5},[3912],{"_148":3913,"_53":148},"Open your website source",{"_53":275,"_254":3915},[3916],{"_53":257,"_258":3917,"_254":3918},{"_260":-5},[3919,3921],{"_148":3920,"_53":148},"Find ",{"_148":3922,"_53":148,"_393":3923},"URL globs to exclude",[3924],{"_53":396},{"_53":257,"_258":3926,"_254":3927},{"_260":-5},[3928],{"_148":3929,"_53":148},"Inside this field, you can add URL patterns that should be ignored during crawling.",{"_53":318,"_258":3931,"_254":3933},{"_32":3932,"_321":322,"_260":-5},"7eed2821-6560-45c5-ba7a-bee92528a209",[3934],{"_148":3935,"_53":148},"Add exclusion patterns",{"_53":257,"_258":3937,"_254":3938},{"_260":-5},[3939],{"_148":3940,"_53":148},"Mando AI supports wildcard URL patterns using globs.",{"_53":257,"_258":3942,"_254":3943},{"_260":-5},[3944],{"_148":641,"_53":148},{"_53":3946,"_258":3947,"_254":3949},"codeBlock",{"_44":3948},"txt",[3950],{"_148":3951,"_53":148},"/admin/*\n/checkout/*\n/account/*",{"_53":257,"_258":3953,"_254":3954},{"_260":-5},[3955],{"_148":3956,"_53":148},"These rules tell Mando AI to skip matching pages during syncing.",{"_53":257,"_258":3958,"_254":3959},{"_260":-5},[3960],{"_148":3961,"_53":148},"This helps reduce unnecessary or private content inside your AI knowledge base.",{"_53":318,"_258":3963,"_254":3965},{"_32":3964,"_321":322,"_260":-5},"820665ef-96aa-4903-924b-6b172318f2ec",[3966],{"_148":3967,"_53":148},"Exclude ecommerce pages",{"_53":257,"_258":3969,"_254":3970},{"_260":-5},[3971],{"_148":3972,"_53":148},"For ecommerce stores, it is common to exclude:",{"_53":270,"_258":3974,"_254":3975},{"_272":68},[3976,3983,3989,3996],{"_53":275,"_254":3977},[3978],{"_53":257,"_258":3979,"_254":3980},{"_260":-5},[3981],{"_148":3982,"_53":148},"cart pages",{"_53":275,"_254":3984},[3985],{"_53":257,"_258":3986,"_254":3987},{"_260":-5},[3988],{"_148":3840,"_53":148},{"_53":275,"_254":3990},[3991],{"_53":257,"_258":3992,"_254":3993},{"_260":-5},[3994],{"_148":3995,"_53":148},"customer account pages",{"_53":275,"_254":3997},[3998],{"_53":257,"_258":3999,"_254":4000},{"_260":-5},[4001],{"_148":4002,"_53":148},"order tracking pages",{"_53":257,"_258":4004,"_254":4005},{"_260":-5},[4006],{"_148":4007,"_53":148},"Example:",{"_53":3946,"_258":4009,"_254":4010},{"_44":3948},[4011],{"_148":4012,"_53":148},"/cart/*\n/checkout/*\n/my-account/*",{"_53":257,"_258":4014,"_254":4015},{"_260":-5},[4016],{"_148":4017,"_53":148},"This keeps transactional pages out of your AI training content.",{"_53":318,"_258":4019,"_254":4021},{"_32":4020,"_321":322,"_260":-5},"a7ca1917-5e82-4f46-a16b-1e75b65f167f",[4022],{"_148":4023,"_53":148},"Exclude internal or temporary pages",{"_53":257,"_258":4025,"_254":4026},{"_260":-5},[4027],{"_148":4028,"_53":148},"You may also want to exclude:",{"_53":270,"_258":4030,"_254":4031},{"_272":68},[4032,4039,4046,4052],{"_53":275,"_254":4033},[4034],{"_53":257,"_258":4035,"_254":4036},{"_260":-5},[4037],{"_148":4038,"_53":148},"staging pages",{"_53":275,"_254":4040},[4041],{"_53":257,"_258":4042,"_254":4043},{"_260":-5},[4044],{"_148":4045,"_53":148},"preview URLs",{"_53":275,"_254":4047},[4048],{"_53":257,"_258":4049,"_254":4050},{"_260":-5},[4051],{"_148":3861,"_53":148},{"_53":275,"_254":4053},[4054],{"_53":257,"_258":4055,"_254":4056},{"_260":-5},[4057],{"_148":4058,"_53":148},"temporary landing pages",{"_53":257,"_258":4060,"_254":4061},{"_260":-5},[4062],{"_148":4007,"_53":148},{"_53":3946,"_258":4064,"_254":4065},{"_44":3948},[4066],{"_148":4067,"_53":148},"/staging/*\n/preview/*\n/internal/*",{"_53":257,"_258":4069,"_254":4070},{"_260":-5},[4071],{"_148":4072,"_53":148},"Only publicly useful content should normally be included in your AI knowledge.",{"_53":318,"_258":4074,"_254":4076},{"_32":4075,"_321":322,"_260":-5},"aec3eff7-598d-4eaf-ae80-7991c7592de1",[4077],{"_148":4078,"_53":148},"Re-sync after updating exclusions",{"_53":257,"_258":4080,"_254":4081},{"_260":-5},[4082],{"_148":4083,"_53":148},"After changing exclusion rules:",{"_53":372,"_258":4085,"_254":4086},{"_53":-5,"_374":375,"_272":68},[4087,4093],{"_53":275,"_254":4088},[4089],{"_53":257,"_258":4090,"_254":4091},{"_260":-5},[4092],{"_148":2078,"_53":148},{"_53":275,"_254":4094},[4095],{"_53":257,"_258":4096,"_254":4097},{"_260":-5},[4098],{"_148":4099,"_53":148},"Run a new sync",{"_53":257,"_258":4101,"_254":4102},{"_260":-5},[4103],{"_148":4104,"_53":148},"Mando AI will reprocess your website using the updated rules.",{"_53":318,"_258":4106,"_254":4108},{"_32":4107,"_321":322,"_260":-5},"58ca9967-c10a-4b62-bfcd-e7e2d96c3ce4",[4109],{"_148":4110,"_53":148},"Best practices for exclusions",{"_53":257,"_258":4112,"_254":4113},{"_260":-5},[4114],{"_148":4115,"_53":148},"Try to keep only:",{"_53":270,"_258":4117,"_254":4118},{"_272":68},[4119,4126,4133,4139,4145],{"_53":275,"_254":4120},[4121],{"_53":257,"_258":4122,"_254":4123},{"_260":-5},[4124],{"_148":4125,"_53":148},"customer-facing pages",{"_53":275,"_254":4127},[4128],{"_53":257,"_258":4129,"_254":4130},{"_260":-5},[4131],{"_148":4132,"_53":148},"documentation",{"_53":275,"_254":4134},[4135],{"_53":257,"_258":4136,"_254":4137},{"_260":-5},[4138],{"_148":2820,"_53":148},{"_53":275,"_254":4140},[4141],{"_53":257,"_258":4142,"_254":4143},{"_260":-5},[4144],{"_148":1130,"_53":148},{"_53":275,"_254":4146},[4147],{"_53":257,"_258":4148,"_254":4149},{"_260":-5},[4150],{"_148":4151,"_53":148},"policy pages",{"_53":257,"_258":4153,"_254":4154},{"_260":-5},[4155],{"_148":4156,"_53":148},"Avoid syncing:",{"_53":270,"_258":4158,"_254":4159},{"_272":68},[4160,4167,4174,4181],{"_53":275,"_254":4161},[4162],{"_53":257,"_258":4163,"_254":4164},{"_260":-5},[4165],{"_148":4166,"_53":148},"duplicate pages",{"_53":275,"_254":4168},[4169],{"_53":257,"_258":4170,"_254":4171},{"_260":-5},[4172],{"_148":4173,"_53":148},"login-required pages",{"_53":275,"_254":4175},[4176],{"_53":257,"_258":4177,"_254":4178},{"_260":-5},[4179],{"_148":4180,"_53":148},"temporary pages",{"_53":275,"_254":4182},[4183],{"_53":257,"_258":4184,"_254":4185},{"_260":-5},[4186],{"_148":4187,"_53":148},"backend tools",{"_53":257,"_258":4189,"_254":4190},{"_260":-5},[4191],{"_148":4192,"_53":148},"This usually improves answer quality and reduces irrelevant AI responses.",{"_53":824,"_254":4194},[4195,4204],{"_53":827,"_254":4196},[4197],{"_53":257,"_258":4198,"_254":4199},{"_260":-5},[4200,4201,4202],{"_148":833,"_53":148},{"_53":835},{"_148":4203,"_53":148},"If your AI Agent gives unrelated or confusing answers, review your synced pages and exclude low-quality or unnecessary URLs.",{"_53":839},{"_53":318,"_258":4206,"_254":4208},{"_32":4207,"_321":322,"_260":-5},"a96d57b6-7f42-4e25-917b-14570815cd85",[4209],{"_148":845,"_53":148},{"_53":270,"_258":4211,"_254":4212},{"_272":68},[4213,4224,4235],{"_53":275,"_254":4214},[4215],{"_53":257,"_258":4216,"_254":4217},{"_260":-5},[4218],{"_148":4219,"_53":148,"_393":4220},"Connect a website",[4221],{"_53":75,"_258":4222},{"_859":860,"_861":4223,"_863":-5,"_864":865},"https://help.mando.cx/articles/hcdxl1r9668v-connect-a-website",{"_53":275,"_254":4225},[4226],{"_53":257,"_258":4227,"_254":4228},{"_260":-5},[4229],{"_148":4230,"_53":148,"_393":4231},"Full Mode vs Fast Mode",[4232],{"_53":75,"_258":4233},{"_859":860,"_861":4234,"_863":-5,"_864":865},"https://help.mando.cx/articles/8w7hg7s98jet-full-mode-vs-fast-mode",{"_53":275,"_254":4236},[4237],{"_53":257,"_258":4238,"_254":4239},{"_260":-5},[4240],{"_148":1314,"_53":148,"_393":4241},[4242],{"_53":75,"_258":4243},{"_859":860,"_861":1318,"_863":-5,"_864":865},{"_53":257,"_258":4245},{"_260":-5},{},[892,6],["D",1779676826773],"4d7faa588dfda542e5b358b93ac8a75657595304cf51ed7245dcc0baa31b27c7",{"_32":4251,"_34":4252,"_36":4253,"_38":39,"_5":6,"_40":33,"_41":4254,"_43":-5,"_44":9,"_45":-5,"_46":47,"_48":4255,"_49":50,"_51":50,"_52":50,"_53":247,"_55":4230,"_57":62,"_59":4256,"_61":4257,"_63":4258,"_64":4259,"_65":4692,"_67":68,"_69":68,"_70":-5,"_71":4693,"_73":27,"_74":27,"_75":-5,"_76":-5,"_77":-5,"_78":4694,"_79":894,"_81":4695,"_82":-5},"cnt_01krjf363sfqbrt65t01470y85",["D",1778736273531],["D",1784446543585],"8w7hg7s98jet",["D",1778736286065],"Learn the difference between Fast Mode and Full Mode when syncing websites in Mando AI.","

When connecting a website, Mando AI can process your content using different crawling modes depending on how your website is built.

Choosing the correct mode helps improve indexing accuracy and AI answer quality.

What is Fast Mode?

Fast Mode is optimized for:

static websites
blogs
documentation sites
standard HTML pages

This mode processes websites quickly and works well for most websites.

Fast Mode is usually the best choice for:

help centers
marketing websites
landing pages
traditional ecommerce stores

Benefits of Fast Mode

Fast Mode offers:

faster syncing
quicker indexing
lower processing time
faster content updates

For many businesses, Fast Mode is all you need.

What is Full Mode?

Full Mode is designed for websites that rely heavily on JavaScript and dynamic rendering.

This mode uses a more advanced crawling process to capture content that may not appear immediately in the page source.

Full Mode is recommended for:

dynamic ecommerce storefronts
SPAs (Single Page Applications)
React-based websites
JavaScript-heavy pages

Benefits of Full Mode

Full Mode can:

capture dynamically loaded content
improve indexing accuracy
detect delayed page content
process modern frontend frameworks more effectively

This helps your AI Agent generate more accurate answers from dynamic websites.

When should you use Fast Mode?

Use Fast Mode if:

your website content loads normally
pages are mostly text-based
content is publicly visible immediately
you want faster sync times

Most documentation websites work perfectly with Fast Mode.

When should you use Full Mode?

Use Full Mode if:

important content loads after the page opens
Fast Mode misses information
your website uses heavy frontend rendering
content appears dynamically

If your AI Agent is missing website content, switching to Full Mode may help.

Can you change the mode later?

Yes.

You can:

Reopen the website settings
Change the processing mode
Re-sync your website

This allows you to test different modes and compare results.

PRO TIP:
Start with Fast Mode first. If important content is missing after syncing, switch to Full Mode and run a new sync.

Next steps

","When connecting a website, Mando AI can process your content using different crawling modes depending on how your website is built.\n\nChoosing the correct mode helps improve indexing accuracy and AI answer quality.\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/add-webdapges-mode-7X524vj57fszcFPQxU1yIrEMvqvtwB.png)## What is Fast Mode?\n\nFast Mode is optimized for:\n\n- static websites\n\n- blogs\n\n- documentation sites\n\n- standard HTML pages\n\nThis mode processes websites quickly and works well for most websites.\n\nFast Mode is usually the best choice for:\n\n- help centers\n\n- marketing websites\n\n- landing pages\n\n- traditional ecommerce stores\n\n## Benefits of Fast Mode\n\nFast Mode offers:\n\n- faster syncing\n\n- quicker indexing\n\n- lower processing time\n\n- faster content updates\n\nFor many businesses, Fast Mode is all you need.\n\n## What is Full Mode?\n\nFull Mode is designed for websites that rely heavily on JavaScript and dynamic rendering.\n\nThis mode uses a more advanced crawling process to capture content that may not appear immediately in the page source.\n\nFull Mode is recommended for:\n\n- dynamic ecommerce storefronts\n\n- SPAs (Single Page Applications)\n\n- React-based websites\n\n- JavaScript-heavy pages\n\n## Benefits of Full Mode\n\nFull Mode can:\n\n- capture dynamically loaded content\n\n- improve indexing accuracy\n\n- detect delayed page content\n\n- process modern frontend frameworks more effectively\n\nThis helps your AI Agent generate more accurate answers from dynamic websites.\n\n## When should you use Fast Mode?\n\nUse Fast Mode if:\n\n- your website content loads normally\n\n- pages are mostly text-based\n\n- content is publicly visible immediately\n\n- you want faster sync times\n\nMost documentation websites work perfectly with Fast Mode.\n\n## When should you use Full Mode?\n\nUse Full Mode if:\n\n- important content loads after the page opens\n\n- Fast Mode misses information\n\n- your website uses heavy frontend rendering\n\n- content appears dynamically\n\nIf your AI Agent is missing website content, switching to Full Mode may help.\n\n## Can you change the mode later?\n\nYes.\n\nYou can:\n\n1. Reopen the website settings\n\n2. Change the processing mode\n\n3. Re-sync your website\n\nThis allows you to test different modes and compare results.\n\n

PRO TIP:
Start with Fast Mode first. If important content is missing after syncing, switch to Full Mode and run a new sync.

\n\n\n## Next steps\n\n- [Exclude URLs from syncing](https://help.mando.cx/articles/ymuyotr3lwwd-exclude-urls-from-syncing)\n\n- [Connect a website](https://help.mando.cx/articles/hcdxl1r9668v-connect-a-website)\n\n- [Upload files to Mando AI](https://help.mando.cx/articles/8w6u45ux4gxk-upload-files-to-mando-ai)",{"_53":253,"_254":4260},[4261,4266,4271,4275,4281,4286,4317,4322,4327,4358,4364,4369,4400,4405,4411,4416,4421,4426,4457,4463,4468,4499,4504,4510,4515,4546,4551,4557,4562,4593,4598,4604,4609,4613,4637,4642,4654,4659,4690],{"_53":257,"_258":4262,"_254":4263},{"_260":-5},[4264],{"_148":4265,"_53":148},"When connecting a website, Mando AI can process your content using different crawling modes depending on how your website is built.",{"_53":257,"_258":4267,"_254":4268},{"_260":-5},[4269],{"_148":4270,"_53":148},"Choosing the correct mode helps improve indexing accuracy and AI answer 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if:",{"_53":270,"_258":4563,"_254":4564},{"_272":68},[4565,4572,4579,4586],{"_53":275,"_254":4566},[4567],{"_53":257,"_258":4568,"_254":4569},{"_260":-5},[4570],{"_148":4571,"_53":148},"important content loads after the page opens",{"_53":275,"_254":4573},[4574],{"_53":257,"_258":4575,"_254":4576},{"_260":-5},[4577],{"_148":4578,"_53":148},"Fast Mode misses information",{"_53":275,"_254":4580},[4581],{"_53":257,"_258":4582,"_254":4583},{"_260":-5},[4584],{"_148":4585,"_53":148},"your website uses heavy frontend rendering",{"_53":275,"_254":4587},[4588],{"_53":257,"_258":4589,"_254":4590},{"_260":-5},[4591],{"_148":4592,"_53":148},"content appears dynamically",{"_53":257,"_258":4594,"_254":4595},{"_260":-5},[4596],{"_148":4597,"_53":148},"If your AI Agent is missing website content, switching to Full Mode may help.",{"_53":318,"_258":4599,"_254":4601},{"_32":4600,"_321":322,"_260":-5},"c385a17e-2c9e-4dac-b41b-a30c91e3d880",[4602],{"_148":4603,"_53":148},"Can you change the mode later?",{"_53":257,"_258":4605,"_254":4606},{"_260":-5},[4607],{"_148":4608,"_53":148},"Yes.",{"_53":257,"_258":4610,"_254":4611},{"_260":-5},[4612],{"_148":2587,"_53":148},{"_53":372,"_258":4614,"_254":4615},{"_53":-5,"_374":375,"_272":68},[4616,4623,4630],{"_53":275,"_254":4617},[4618],{"_53":257,"_258":4619,"_254":4620},{"_260":-5},[4621],{"_148":4622,"_53":148},"Reopen the website settings",{"_53":275,"_254":4624},[4625],{"_53":257,"_258":4626,"_254":4627},{"_260":-5},[4628],{"_148":4629,"_53":148},"Change the processing mode",{"_53":275,"_254":4631},[4632],{"_53":257,"_258":4633,"_254":4634},{"_260":-5},[4635],{"_148":4636,"_53":148},"Re-sync your website",{"_53":257,"_258":4638,"_254":4639},{"_260":-5},[4640],{"_148":4641,"_53":148},"This allows you to test different modes and compare results.",{"_53":824,"_254":4643},[4644,4653],{"_53":827,"_254":4645},[4646],{"_53":257,"_258":4647,"_254":4648},{"_260":-5},[4649,4650,4651],{"_148":833,"_53":148},{"_53":835},{"_148":4652,"_53":148},"Start with Fast Mode first. If important content is missing after syncing, switch to Full Mode and run a new sync.",{"_53":839},{"_53":318,"_258":4655,"_254":4657},{"_32":4656,"_321":322,"_260":-5},"a6075dde-106c-4049-9c82-b7ef820f0ec4",[4658],{"_148":845,"_53":148},{"_53":270,"_258":4660,"_254":4661},{"_272":68},[4662,4672,4681],{"_53":275,"_254":4663},[4664],{"_53":257,"_258":4665,"_254":4666},{"_260":-5},[4667],{"_148":3808,"_53":148,"_393":4668},[4669],{"_53":75,"_258":4670},{"_859":860,"_861":4671,"_863":-5,"_864":865},"https://help.mando.cx/articles/ymuyotr3lwwd-exclude-urls-from-syncing",{"_53":275,"_254":4673},[4674],{"_53":257,"_258":4675,"_254":4676},{"_260":-5},[4677],{"_148":4219,"_53":148,"_393":4678},[4679],{"_53":75,"_258":4680},{"_859":860,"_861":4223,"_863":-5,"_864":865},{"_53":275,"_254":4682},[4683],{"_53":257,"_258":4684,"_254":4685},{"_260":-5},[4686],{"_148":1314,"_53":148,"_393":4687},[4688],{"_53":75,"_258":4689},{"_859":860,"_861":1318,"_863":-5,"_864":865},{"_53":257,"_258":4691},{"_260":-5},{},[892,6],["D",1779676824001],"0e77aa673b14a085f8f79c47addb0832211cde840aa7495f49e2dceaafaee132",{"_32":4697,"_34":4698,"_36":4699,"_38":39,"_5":6,"_40":33,"_41":4700,"_43":-5,"_44":9,"_45":-5,"_46":47,"_48":4701,"_49":50,"_51":50,"_52":50,"_53":247,"_55":4219,"_57":62,"_59":4702,"_61":4703,"_63":4704,"_64":4705,"_65":5218,"_67":68,"_69":68,"_70":-5,"_71":5219,"_73":27,"_74":27,"_75":-5,"_76":-5,"_77":-5,"_78":5220,"_79":894,"_81":5221,"_82":-5},"cnt_01krjf2cwkfqcrgt9ktwqr0xb9",["D",1778736247701],["D",1784446543585],"hcdxl1r9668v",["D",1778736260079],"Learn how to connect your website to Mando AI and train your AI Agent using your website content.","

When you connect a website, Mando AI crawls and indexes your pages so your AI Agent can answer questions using your documentation, policies, products, and support content.

This works well for:

documentation websites
ecommerce stores
help centers
marketing websites
blogs

Open the website connection flow

To connect a website:

Open Content Library
Stay inside the Sources tab
Find the Websites section
Click Add Website

This opens the website sync modal.

Add your website URL

Inside the sync modal:

Enter your website URL or sitemap URL
Choose which apps can access the content
Configure optional settings if needed
Click Sync

You can use:

a standard website URL
a sitemap URL

Examples:

https://yourwebsite.com
https://yourwebsite.com/sitemap.xml

Share content with your AI Agents

Inside the Share With section, choose which apps can access the synced content.

This allows multiple AI Agents to reuse the same knowledge source.

For example:

a Customer Support AI Agent
a Sales AI Agent
an internal assistant

can all access the same website content.

Choose a processing mode

Mando AI supports two processing modes:

Fast Mode

Best for:

static websites
blogs
documentation websites

Full Mode

Best for:

dynamic websites
JavaScript-heavy websites
modern frontend frameworks

If important content is missing after syncing, try switching to Full Mode.

Sync selected pages only

If you only want to sync specific pages:

Change the Content Type to Selective
Add the URLs you want to include
Start the sync

This is useful when you only want your AI Agent to learn from specific documentation or support pages.

Exclude pages from syncing

You can prevent specific pages from being indexed using URL exclusion patterns.

Inside URL globs to exclude, add patterns such as:

/products/*\n/checkout/*\n/admin/*

This helps keep private or unnecessary pages out of your AI knowledge.

Monitor sync progress

After starting the sync, Mando AI begins crawling and indexing your website automatically.

Inside the Websites section, you can monitor:

sync status
indexed pages
last crawl time

You can also re-sync your website later if your content changes.

PRO TIP:
Start by syncing your most important support and informational pages first. Well-structured content usually leads to more accurate AI responses.

Next steps

","When you connect a website, Mando AI crawls and indexes your pages so your AI Agent can answer questions using your documentation, policies, products, and support content.\n\nThis works well for:\n\n- documentation websites\n\n- ecommerce stores\n\n- help centers\n\n- marketing websites\n\n- blogs\n\n![](https://xfwuqhn32ahfpsxo.public.blob.vercel-storage.com/org_2xj1unrMw4nPWPSyVwfzLvkXyU7/add-webpages-to-sync-iXcWTC9GT7PEPB9vJu8s1wUWmJWL6Q.png)## Open the website connection flow\n\nTo connect a website:\n\n1. Open **Content Library**\n\n2. Stay inside the **Sources** tab\n\n3. Find the **Websites** section\n\n4. Click **Add Website**\n\nThis opens the website sync modal.\n\n## Add your website URL\n\nInside the sync modal:\n\n1. Enter your website URL or sitemap URL\n\n2. Choose which apps can access the content\n\n3. Configure optional settings if needed\n\n4. Click **Sync**\n\nYou can use:\n\n- a standard website URL\n\n- a sitemap URL\n\nExamples:\n\n- `https://yourwebsite.com`\n\n- `https://yourwebsite.com/sitemap.xml`\n\n## Share content with your AI Agents\n\nInside the **Share With** section, choose which apps can access the synced content.\n\nThis allows multiple AI Agents to reuse the same knowledge source.\n\nFor example:\n\n- a Customer Support AI Agent\n\n- a Sales AI Agent\n\n- an internal assistant\n\ncan all access the same website content.\n\n## Choose a processing mode\n\nMando AI supports two processing modes:\n\n### Fast Mode\n\nBest for:\n\n- static websites\n\n- blogs\n\n- documentation websites\n\n### Full Mode\n\nBest for:\n\n- dynamic websites\n\n- JavaScript-heavy websites\n\n- modern frontend frameworks\n\nIf important content is missing after syncing, try switching to Full Mode.\n\n## Sync selected pages only\n\nIf you only want to sync specific pages:\n\n1. Change the **Content Type** to **Selective**\n\n2. Add the URLs you want to include\n\n3. Start the sync\n\nThis is useful when you only want your AI Agent to learn from specific documentation or support pages.\n\n## Exclude pages from syncing\n\nYou can prevent specific pages from being indexed using URL exclusion patterns.\n\nInside **URL globs to exclude**, add patterns such as:\n\n```txt\n/products/*\n/checkout/*\n/admin/*\n```\n\nThis helps keep private or unnecessary pages out of your AI knowledge.\n\n## Monitor sync progress\n\nAfter starting the sync, Mando AI begins crawling and indexing your website automatically.\n\nInside the **Websites** section, you can monitor:\n\n- sync status\n\n- indexed pages\n\n- last crawl time\n\nYou can also re-sync your website later if your content changes.\n\n

PRO TIP:
Start by syncing your most important support and informational pages first. Well-structured content usually leads to more accurate AI responses.

\n\n\n## Next steps\n\n- [Full Mode vs Fast Mode](https://help.mando.cx/articles/8w7hg7s98jet-full-mode-vs-fast-mode)\n\n- [Exclude URLs from syncing](https://help.mando.cx/articles/ymuyotr3lwwd-exclude-urls-from-syncing)\n\n- [Create an internal article](https://help.mando.cx/articles/konay5ujxksz-create-an-internal-article)",{"_53":253,"_254":4706},[4707,4712,4717,4752,4756,4762,4767,4810,4815,4821,4826,4860,4865,4882,4886,4907,4913,4921,4926,4930,4951,4956,4962,4967,4974,4979,5000,5006,5010,5034,5039,5045,5050,5084,5089,5095,5100,5110,5115,5120,5126,5131,5140,5164,5169,5181,5186,5216],{"_53":257,"_258":4708,"_254":4709},{"_260":-5},[4710],{"_148":4711,"_53":148},"When you connect a website, Mando AI crawls and indexes your pages so your AI Agent can answer questions using your documentation, policies, products, and support content.",{"_53":257,"_258":4713,"_254":4714},{"_260":-5},[4715],{"_148":4716,"_53":148},"This works well 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