Customer PulseGrowth & Business

Yesterday's customers, summarized before your first coffee.

Customer Pulse is a short daily email that reads every conversation your AI agent had yesterday and sends you what matters — themes, frustrations, wins, and what to act on. Per-admin opt-in, off by default.

Mail · Inbox · Customer Pulse
Customer Pulse · Acme Support8:02 AM
From Mando AI <pulse@mando.cx>

Yesterday's pulse — 218 messages, 3 to watch

Snapshot

New chats
34
Total messages
218
AI · human
29 · 5
Avg. frustration
2.1 / 10

Themes from yesterday

  • · Shipping ETAs for international orders came up 11 times.
  • · Three customers asked how to cancel a paused subscription.
  • · Two repeat complaints about the new checkout flow on mobile.

Watch list

  1. 1. Frustration 8/10 — Customer waited 22 min for shipping update; chat handed to human, no reply yet.
  2. 2. Frustration 7/10 — Repeat refund request, third contact this week.
  3. 3. Frustration 6/10 — Mobile checkout button unresponsive on iOS Safari.

Recommended actions

  • → Add a shipping FAQ entry covering international ETAs.
  • → Reproduce the iOS Safari checkout issue and assign to engineering.
  • → Reply to the open frustrated chat from yesterday before 10 AM.