DMs that turn into orders
A video goes out, the DMs come in. "Is this in stock?" "Do you ship to Jeddah?" "What's the price?" Mando AI answers with the product, the price, the shipping info, and the link to buy.
TikTok integration
Every DM, answered. While the video is still hot.
TikTok drives the discovery. The DM is where the sale happens, and the window is short. Mando AI replies in seconds, in your voice, with the product and shipping info customers actually asked for.
Teams replying faster with Mando AI
Built for TikTok sales
Your fastest-moving sales channel. Answered in seconds.
The DMs a viral video brings in deserve better than a canned reply 12 hours later.
Your brand voice, kept
You built your following with a voice that works. Mando AI learns from your replies and your product pages, so it sounds like your team, not a bot.
Catches the moment the video lands
A TikTok can send a wave of DMs in minutes. Mando AI answers every one in seconds, so interest turns into orders before it cools off.
Quiet handoff when it's human-only
"What's your return address?" is fine. "I'm upset about my order" isn't. Mando AI routes that to your team with the whole thread and the order already pulled up.
Built for TikTok
Everything a DM needs. On the channel it lives in.
Video context, product links, photo understanding, and brand voice. Mando AI meets customers where they already are.
DMs from a video, answered in context
A message that starts from one of your videos isn't a cold question. Mando AI replies with the product, the price, and the link, in seconds.
Product links, right in the chat
"Do you have this in another color?" gets the variant, the price, and the buy link. No sending customers off to find the site themselves.
Reads photos customers send
Someone sends a screenshot or a photo of what they want. Mando AI reads it and replies with the matching product or the next step.
Your brand voice, learned from your account
Mando AI studies your captions, your tone, your past replies. It sounds like your brand, not a generic helpdesk script.
One inbox for every DM. Clean handoff when it matters.
Every TikTok direct message lands in your shared inbox, next to WhatsApp, Instagram, and the rest. When a person takes over, the customer never feels the seam. Same voice, same thread, full context already pulled up.
A good fit for
Built for brands whose DMs drive revenue.
E-commerce brands
Price, stock, sizing, shipping, and returns. Answered from your catalogue, in your voice.
Fashion & apparel
Sizing, fit, restocks, and the "which one was in the video?" question. Answered with the right product and link.
Beauty & lifestyle
Video-driven DMs about the product on screen. Mando AI knows the item and replies with the link to buy.
Service businesses
Booking questions, pricing, service scope, and follow-ups. All in one thread.
Creators & local brands
A steady flow of DMs, answered without losing the tone that made people follow you.
How it works
Live on TikTok in four steps.
From connecting your Business account to turning DMs into orders. No engineers, no long setup.
- 01
Connect your account
Link your TikTok Business account. Mando AI reads your past DMs to learn your voice.
- 02
Plug in your catalogue
Connect your store (Salla, Zid (soon), Shopify, WooCommerce) plus help docs. Every reply grounds in real products and policies.
- 03
Go live
Flip the AI on. Every direct message lands in a shared inbox with handover one tap away.
- 04
Track and tune
See which questions recur, which DMs convert, and feed the best answers back in.
More than a DM autoresponder
Trained on your brand. Grounded in your catalogue.
Mando AI isn't a DM autoresponder. It's a sales and support teammate, answering in your voice, from your catalogue, with your shipping and returns policy. The DMs you'd otherwise miss after a video takes off.
FAQ
Frequently Asked Questions
What is Mando AI?
Mando AI is an all-in-one AI customer support platform that turns your help centre, website content, and business documents into intelligent AI agents. These agents answer customer questions 24/7 across WhatsApp, Instagram, Facebook Messenger, and your website — in your brand's voice. When the AI can't handle a question, it hands the conversation to your team with full context.
How quickly can I set up Mando AI?
Most teams go live in under 5 minutes. Simply point Mando AI at your help centre or website, upload your documents, and your AI agent starts answering real customer questions. No coding or technical skills required.
Which channels does Mando AI support?
Mando AI works across WhatsApp, Instagram DMs, Facebook Messenger, and a web chat widget you can embed on any website. All channels feed into one unified inbox, so your team manages everything from a single workspace.
Does Mando AI support Arabic?
Yes. Mando AI is Arabic-first and supports 7 languages with Arabic and English as primary languages. The AI agent can handle conversations where customers switch between Arabic and English mid-message, replying naturally in whichever language the customer uses.
Is there a free plan?
Yes. Mando AI offers a free plan that includes 50 messages per month, 1 AI agent, analytics, and lead collection. It's a great way to test the platform before upgrading. Paid plans start at $19/month.
How is Mando AI different from traditional chatbots?
Traditional chatbots follow rigid scripts and decision trees. Mando AI uses advanced language models (30+ LLMs available) trained on your actual content to understand context, intent, and nuance. It provides accurate, brand-consistent answers rather than generic canned responses, and seamlessly hands off to humans when needed.
Haven't found what you're looking for?
Browse our help centre for guides, walkthroughs, and detailed answers.
Read more here30+
AI models, switch per agent in one click
7
Languages supported, Arabic and English first
24/7
Coverage, no shift scheduling
<5m
Setup per integration
Book a demo
Want to see Mando AI on your data?
Spend 20 minutes with Malaz Madani, our founder. He'll show you Mando AI answering your customers' real questions, not a canned demo.
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Malaz Madani
Founder, Mando AI