The same five questions, all day
Where is my order, do you have my size, when does it arrive, can I return it, do you deliver to my city. Your team answers these hundreds of times a month and none of it needs a human.
Salla Integration
AI customer support for Salla stores
Help customers with product questions, order updates, and buying decisions using AI that stays connected to your store and speaks your market's language.
- Abandoned cart recovery
- Order and COD confirmation
- Shipping and pickup updates
- Review requests
- 8 channels, one inbox
Teams replying faster with Mando AI
The reality
Your store never closes. Your replies do.
Salla keeps selling at 2am. The questions that decide whether a cart becomes an order do not wait for office hours either.
The cart nobody follows up
A shopper adds three items and gets distracted. Without a message that reaches them where they actually read, that cart is simply lost revenue.
Answers scattered across apps
WhatsApp on one phone, Instagram on another, email somewhere else. Nobody can see the full picture of one customer, so people repeat themselves and things fall through.
Nights and weekends
A question at 11pm gets answered at 9am, by which point the shopper has usually bought elsewhere.
Why connect
Why connect Salla to Mando AI?
Once connected, Mando AI turns your Salla store into a live source for every conversation, products, availability, orders, and recommendations, always in sync.
Your store data becomes usable inside the conversation
Mando AI syncs your Salla data so the AI agent can use it to answer questions about products, availability, and orders with more context and better accuracy.
Real-time sync keeps everything current
When you update a product, create a new one, or remove something from your store, Mando AI reflects those changes in real time, so the AI stays aligned with what's actually live.
Faster replies for order and product questions
A lot of e-commerce support comes down to the same questions repeated every day. Mando AI answers them quickly and reduces the repetitive load on your team.
Product recommendations inside the chat
Mando AI can recommend relevant products during the conversation, helping customers discover items while they're already engaged.
Arabic-first
Built for Arabic-first commerce
This is where Mando AI stands out. It fully supports Arabic with natural interactions for customers in Saudi Arabia and the Gulf, because support isn't just about translating words. It's about sounding familiar, clear, and helpful in the way customers actually communicate. For e-commerce brands in MENA, that creates a much better experience across support and pre-sale conversations.
Capabilities
What you can do with the Salla integration
A working toolbelt for Salla merchants, not a chatbot pretending to know your store.
Sync store data into Mando AI
Bring product and store information into your content library so the AI can answer with stronger context.
Answer order status questions
Let customers ask about their orders through the chatbot and receive quick replies without relying on manual checking every time.
Recommend products
Help customers discover relevant items through AI-powered conversations.
Keep product information updated
Changes in Salla are reflected in Mando AI in real time, creation, edits, and deletions.
Support customers across channels
Use your store knowledge across web chat and the other channels connected to Mando AI.
Automations
Messages your store sends on its own
The AI agent answers when a customer writes in. These run the other way: your store reaches out first, on WhatsApp, at the moment that matters. Each one is a template you switch on, not a workflow you build.
Abandoned cart recovery
A shopper fills a cart and leaves. An hour later they get a WhatsApp message with what they left behind and a link straight back to it.
Waits 60 minutes, stops after 48 hours, respects quiet hours
Order confirmation
The moment an order lands, the customer gets a confirmation on the channel they actually read, instead of wondering whether it went through.
Fires on your chosen Salla order status
Cash on delivery confirmation
COD orders get confirmed before anything ships, so you send parcels to people who still want them rather than paying twice for a refused delivery.
Targets cash-on-delivery orders only
Ready for pickup
Tells the customer their order is waiting, so it leaves your shelf instead of sitting there while nobody knows it arrived.
Triggered by the pickup status you pick
Review request
Asks for a review after delivery, once, at a moment the customer still remembers the purchase.
Sent after delivery, capped by the daily cooldown
One shopper receives at most one automated message a day across every automation, so switching several on does not turn into a stream of notifications.
The difference
The same store, with and without the automations
| Without Mando AI | With Mando AI | |
|---|---|---|
| Abandoned cart | Nobody follows up | WhatsApp message within the hour |
| New order | The customer hopes it went through | Confirmed the moment it lands |
| Cash on delivery | You ship and hope | Confirmed before dispatch |
| “Where is my order?” | Someone opens Salla and checks by hand | Answered from your live store data |
| After hours | The message waits until morning | Answered immediately |
| Review requests | Sent manually, or never | Asked once, after delivery |
| Channels | WhatsApp, Instagram and email in different places | One inbox for all of them |
Channels
Your customer does not always start at your store
They see the product on Instagram, ask on WhatsApp, then email about the return. Mando AI answers on all of them, and every conversation lands in one inbox so nobody repeats themselves.
The main channel in Saudi and the Gulf. Automations and replies both run here.
Website chat
A widget on your Salla storefront that answers from your real product and order data.
Instagram DM
Product questions from your posts and stories, answered in the DM.
Facebook Messenger
Same agent, same knowledge, on your Facebook page.
TikTok Shop DM
Reach the shoppers who found you through TikTok.
Inbound email is read and answered, with attachments and the original formatting preserved.
SMS
For customers who are not on a messaging app.
Phone calls
An AI voice agent on a real number that answers, looks things up, and hands over to a person mid-call.
One customer, one conversation history, whichever channel they used last. That is the part a cart-recovery app on its own cannot give you.
Getting started
Live on your store the same day
No developer, no server, no long implementation. The longest part is deciding what you want the AI to say.
- Minute 1
Install from the Salla App Store
Approve the permissions from inside your Salla dashboard. Products and orders start syncing straight away.
- Minute 10
Point it at what you know
Your store pages, policies and FAQ documents become the knowledge the agent answers from, so it uses your wording and not generic advice.
- Minute 20
Connect WhatsApp
Link the number your customers already message, or start a new one. Your phone keeps working alongside it.
- Minute 30
Switch on one automation
Start with cart recovery outside working hours, where the alternative is nobody answering at all, then widen once you trust it.
- Ongoing
Correct it once
When an answer is wrong, your team fixes it in the conversation. That correction is stored and ranked above everything else, so it does not come back.
Pricing
Flat monthly, not per agent
You are not charged per seat, so adding your whole team does not change the bill. Start on the free plan, connect the store, and see the automations run before you pay anything.
- A free plan that stays free, no card needed
- Flat monthly plans instead of per-agent pricing
- The AI agent, voice, and the shared inbox are in every plan
- 14-day money-back guarantee on paid plans
Store types
What this looks like for your category
Fashion and apparel
Sizing and fit questions before the sale, return and exchange questions after it. Both are answered from your own size guide and policy rather than a guess.
Electronics
Specification and compatibility questions, warranty terms, and order tracking for higher-value baskets where abandoned carts cost the most.
Beauty and cosmetics
Ingredient and suitability questions, restock timing, and repeat-purchase nudges after delivery.
Food and grocery
Delivery windows, availability, and order status, where speed of reply decides whether the order happens at all.
Home and furniture
Dimensions, materials, delivery scheduling and assembly questions, on baskets big enough that one recovered cart pays for the month.
Conversation Starters
Smarter engagement with conversation starters
Mando AI understands the page a customer is browsing and generates a relevant prompt based on that context. Instead of showing the same generic message to everyone, the chat starts in a way that feels timely and useful, and in Arabic, that feels natural to the customer.
mystore.salla.sa/shoes/pink-runner
Blush
Running
Pink Runner 01
٤٨٠ ر.س
36
38
40
42
Details
Reviews
You may also like
حذاء جميل.
تحتاج مساعدة في المقاس أو التوفر أو التوصيل؟
Generated when your content syncs, not on every visit
Edit or regenerate any starter from your dashboard
Works on every page, products, collections, articles
Key benefits
What you get
Quick setup
Connect your Salla store to Mando AI in minutes.
Real-time product sync
Keep the AI aligned with your live catalogue automatically.
Better support efficiency
Reduce repetitive support work across product and order-related questions.
Stronger Arabic experience
Deliver customer support in Arabic in a way that feels more natural for Saudi and Gulf audiences.
Human escalation when needed
When the conversation needs a person, your team can step in with the right context.
A strong fit for
Made for Salla stores that…
- get frequent product and order questions
- want faster customer support
- serve Arabic-speaking customers across Saudi and the Gulf
- want AI that feels relevant to the region, not generic
- need a more scalable support workflow as they grow
The bigger picture
More than a Salla integration
Mando AI isn't just pulling store data into a chatbot. It helps turn your store into part of an accuracy-first AI customer support system that gives customers better answers, helps your team move faster, and creates a more natural support experience in Arabic and beyond.
Questions
Salla merchants ask us these
Do I need a developer to connect Salla?+-
No. Install the app from the Salla App Store, approve the permissions, and your products and orders start syncing. There is nothing to host and no code to write.
Does the AI actually read my orders, or just my product pages?+-
It reads real order data. When a customer asks where their order is, the agent looks it up in Salla and answers with the current status rather than guessing from a help article.
Will the automations message my customers at night?+-
Not unless you allow it. Cart recovery runs inside quiet hours you set, defaulting to a stop between 22:00 and 09:00 Riyadh time, and every automation shares one message per customer per day.
How is this different from a standalone abandoned cart app?+-
A cart app sends the message and stops there. Here the same system answers the reply. If the shopper writes back asking about sizing or delivery, the AI agent handles it and brings in your team only when it should.
Does it work for cash on delivery?+-
Yes. COD orders can be confirmed over WhatsApp before dispatch, which is the point at which a refused delivery still costs you nothing.
What does it cost to start?+-
There is a free plan, and paid plans are flat monthly pricing rather than per agent. You can connect the store and try the automations before paying anything.
30+
AI models, switch per agent in one click
7
Languages supported, Arabic and English first
24/7
Coverage, no shift scheduling
<5m
Setup per integration
Book a demo
Want to see Mando AI on your data?
Spend 20 minutes with Malaz Madani, our founder. He'll show you Mando AI answering your customers' real questions, not a canned demo.
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Malaz Madani
Founder, Mando AI