Drafts ready before you open the inbox.

We give you a unique forwarding address. You set up email forwarding from your existing support@ inbox to that address — Gmail, Outlook, and Zoho each take about two minutes. Customers keep emailing you the same way; we read every incoming email and either prepare a draft for your team or auto-reply, depending on the mode you pick. No DNS changes required.

No. Your customers keep emailing the address they've always used. Behind the scenes, that mailbox forwards to Mando AI. Replies go out from your sender name, threaded into the original conversation, so it looks identical from the customer's side.

Off, Draft, and Auto. Off keeps email manual — Mando AI just files threads in your inbox. Draft has the AI prepare a complete reply that your team reviews and sends with one click. Auto sends grounded replies on its own — best turned on once your knowledge base is solid.

Your help centre, FAQs, product pages, uploaded documents, and connected store data (Salla, Shopify, WooCommerce). Replies ground in your real content — never generic web answers. If the AI can't find a confident answer, the email escalates to your team with the full context.

Yes. Set your sender name in the email integration settings — replies go out as "Sarah from Mando" or whoever you want. Auto-replies can include a small "via Mando AI" footer if you want transparency, or be silent if you prefer.

Yes. Email threads land in the same Mando inbox alongside your other channels. Full history, customer context, and AI suggestions in one place — no flipping between Gmail, Front, and your existing helpdesk.