About Exbna
Original parts for Chinese and European cars, across Saudi Arabia
Exbna Trading Company is based in Jeddah and sells car spare parts and accessories online, imported directly from the factories. It covers brands whose parts are hard to find, including Changan, MG, Haval, Peugeot, Renault, Fiat, Citroën and Suzuki, plus engine oils and fluids.
Customers order from its Salla store and can pay on delivery from its warehouses in Riyadh and Jeddah. The goal is simple: to be the first place drivers in Saudi Arabia look for a part, at a fair price.
The challenge
Thousands of parts, and every customer asks: will it fit my car?
Car parts are not like other products. A customer needs the exact part for their make, model and year, and brands like Changan, MG, Fiat and Peugeot each come in dozens of variants. Is it the dealer original or a replica? Does it fit a 2024 CS35 Plus? Can I pay on delivery?
Every one of those questions needed someone who knows the catalog well. As the store grew past 11,000 parts, answering each chat by hand took more and more of the team's day.
What Mando AI does
An AI agent that knows every part and every model
Mando AI connects to Exbna's Salla store and keeps all 11,000+ parts in sync. In the website chat, its AI agent answers in natural Arabic, searches the catalog by make, model and year, and sends the customer the right part with a link.
Chats that need a person, like a complaint or a special-order part, go to the team with the full conversation attached, so the team only handles the complex cases.
In the chat
How it sounds to an Exbna customer
An example built from Exbna's live catalog and store policies.
Working with Mando AI has been a turning point for customer service at Exbna. Its AI, especially the automated replies and smart product search, handles more than 80% of our chats quickly and efficiently. That has saved us a great deal of time and effort and lets our team focus only on the complex cases. Even though the product is new, it has proven better than many global solutions. On top of that, the technical support is excellent and quick to fix any issue. Many thanks to the Mando AI team for a great product.
Samir Al-NaqibCEO, Exbna Trading CompanyThe results
What changed
| Metric | With Mando AI |
|---|---|
| Chats resolved by AI | 82% |
| First reply time | Under 1 minute |
| Parts the AI knows | 11,000+ for 10+ car brands |
| Coverage | 24/7, Arabic and English |
Exbna's team now spends its time on the complex cases, while the AI handles the everyday fitment, price and delivery questions at any hour.
