Instagram integration

Every DM, answered. Without losing the brand voice.

Instagram is a sales channel. Customers slide into DMs from reels, stories, and posts, and they lose interest fast. Mando AI replies in seconds, in your voice, with the product and shipping info they actually asked for.

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Teams replying faster with Mando AI

Built for Instagram sales

Your busiest sales channel. Answered in seconds.

The DMs that drive revenue deserve better than a canned reply 12 hours later.

DMs that turn into orders

Most Instagram DMs are sales questions. "Is this in stock?" "Do you ship to Kuwait?" "What's the price?" Mando AI answers with the product, the price, the shipping info, and the link to buy.

Your brand voice, kept

You chose your voice for a reason. Mando AI learns from your posts, your product pages, and past replies, so it sounds like your team, not a bot.

Reads the reel, the story, the post

When a customer replies to a story or a reel, Mando AI knows which one. "Is this still available?" gets the right product, not a generic follow-up question.

Quiet handoff when it's human-only

"What's your return address?" is fine. "I'm angry about my order" isn't. Mando AI routes that to your team with the whole thread and the order already pulled up.

Built for Instagram

Everything a DM needs. On the channel it lives in.

Reel context, product links, photo understanding, and brand voice. Mando AI meets customers where they already are.

Story and reel replies, with context

A DM from a reel isn't a fresh conversation. Mando AI knows which reel, which product, which offer, and answers accordingly.

Product links, right in the DM

"Do you have this in black?" gets the variant, the price, and the buy link. No asking customers to check the site.

Reads photos customers send

Someone sends a screenshot or a picture of what they want. Mando AI reads it and replies with the matching product or the next step.

Brand voice, learned from your feed

Mando AI studies your captions, your replies, your tone. It sounds like your brand, not a generic helpdesk.

One inbox for every DM. Clean handoff when it matters.

Every Instagram DM, including the ones that start as a reply to a reel or story, lands in your shared inbox. When a person takes over, the customer doesn't notice the seam. Same voice, same thread, full context pulled up.

A good fit for

Built for brands whose DMs drive revenue.

E-commerce brands

Price, stock, sizing, shipping, and returns. Answered from your catalogue, in your voice.

Hospitality

Room questions, booking enquiries, and service requests that land in DMs instead of your site.

Service businesses

Appointment questions, pricing, service scope, and follow-ups. All in one thread.

Beauty & lifestyle

Reel-driven DMs about the product in the video. Mando AI knows which one and replies with the link.

Creators & local brands

A steady flow of DMs, answered without losing the tone that made people follow you.

How it works

Live on Instagram in four steps.

From connecting your Business account to turning DMs into orders. No engineers, no long setup.

01
Connect your account
Link your Instagram Business account. Mando AI reads your posts, reels, and past DMs to learn your voice.
02
Plug in your catalogue
Connect your store (Salla, Zid (soon), Shopify, WooCommerce) plus help docs. Every reply grounds in real products and policies.
03
Go live
Flip the AI on. Every DM, including replies to your reels and stories, lands in a shared inbox with handover one tap away.
04
Track and tune
See which reels drive DMs, which questions recur, which ones convert. Feed the answers back in.

More than a DM autoresponder

Trained on your brand. Grounded in your catalogue.

Mando AI isn't a DM autoresponder. It's a sales and support teammate, answering in your voice, from your catalogue, with your shipping and returns policy. The DMs you'd otherwise miss.

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FAQ

Frequently Asked Questions

Haven't found what you're looking for?

Browse our help center for guides, walkthroughs, and detailed answers.

Want to see Mando AI on your data?

Spend 20 minutes with Malaz Madani, our founder. He'll show you Mando AI answering your customers' real questions, not a canned demo.

Malaz Madani

Founder, Mando AI