WhatsApp integration

Answer every WhatsApp message. Without growing your team.

WhatsApp is where your customers already are. Mando AI replies in seconds, grounded in your help centre, product catalogue, and order data. Hands off to your team with full context when the conversation needs a human.

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Teams replying faster with Mando AI

Built for WhatsApp volume

Your busiest channel. Finally staffed.

Fast replies, order-aware answers, and a team that picks up when the AI can't.

Handles the volume, without the headcount

WhatsApp is your busiest channel. Mando AI replies in seconds to thousands of conversations at once, so a viral post or a Friday rush doesn't flatten your team.

Talks to your order system, not around it

Connect Salla, Zid (soon), Shopify, or WooCommerce. Mando AI answers "where's my order?" with the actual tracking link, "is this in stock?" with real inventory, "cash on delivery?" with your actual policy.

Bilingual by default

Customers switch between Arabic and English mid-message. Mando AI replies in whichever one they used, without translation that feels off.

Hands off clean. Keeps moving.

When the AI isn't sure, or the conversation needs a person, it routes to your team with the customer, the order, and what's already been tried. No one has to ask "can you repeat that?"

Why WhatsApp teams pick Mando AI

Everything a WhatsApp inbox needs. In one place.

From voice notes to templates to order lookup. The AI handles the volume. Your team keeps the final call.

Voice notes, understood

Customers voice-note the problem. Mando AI transcribes, understands, and replies. No "please type that out".

Inside WhatsApp's 24-hour window

Free replies during the session. Approved templates after. You don't have to learn WhatsApp's rules.

Broadcasts and templates

Order confirmations, shipping updates, promo campaigns. All on approved templates, all logged in the inbox.

Photos, PDFs, location pins

A customer sends a photo of the damaged item. Mando AI reads it and replies with the return policy. No back and forth.

Live order data from your store

Salla, Zid (soon), Shopify, WooCommerce. Stock, tracking, refund status. Answered from the source, not a best guess.

One number, your whole team

Shared Business inbox. Multiple agents, no collisions. Every thread, every note, every handoff in one place.

Opt-ins tracked, compliance handled

Know exactly who agreed to marketing messages and who didn't. No guessing, no Meta warnings.

Metrics WhatsApp teams actually want

Volume by hour, response time, deflection rate, CSAT, top topics. Built in, no extra tool.

A good fit for

Built for the teams who live on WhatsApp.

E-commerce

Order status, delivery, returns, payments, and product recommendations.

SaaS

Setup help, troubleshooting, pricing questions, and product guidance.

Services

Appointments, onboarding, and ongoing customer support workflows.

Hospitality & travel

Bookings, schedule changes, guest requests, and service information.

Healthcare & clinics

Appointment reminders, admin queries, and general patient support.

How it works

Live on WhatsApp in four steps.

From connecting your Business number to tracking every reply. No engineering, no long setup.

01
Connect your number
Link your WhatsApp Business number in a few clicks. Keep your existing number and history.
02
Plug in your knowledge
Point Mando AI at your website, help centre, and store (Salla, Zid (soon), Shopify, WooCommerce). Replies ground in your real data.
03
Go live
Turn the AI on. Conversations land in a shared team inbox. Handover to a human is one tap.
04
Track and tune
Watch volume, response time, and deflection rate. Spot gaps, add knowledge, improve every week.

More than a WhatsApp chatbot

Accuracy-first AI support. Built to keep your team in control.

Mando AI isn't about sending automated replies. It's about delivering the right answer, lowering support load, and keeping your team in charge when it matters.

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FAQ

Frequently Asked Questions

Haven't found what you're looking for?

Browse our help center for guides, walkthroughs, and detailed answers.

Want to see Mando AI on your data?

Spend 20 minutes with Malaz Madani, our founder. He'll show you Mando AI answering your customers' real questions, not a canned demo.

Malaz Madani

Founder, Mando AI