AI Chatbot for Hotels

The AI chatbot for hotels that answers every guest, day and night.

Mando AI replies to your guests on WhatsApp, your website and Instagram, answers the questions that arrive after reception closes, helps with booking requests, and routes the ones that matter to your team with the full conversation attached.

Start freeBook a demo

No credit card required. Trained on your hotel's own content, live the same day.

24/7Always answering guests
Arabic-firstNative Arabic and English
WhatsAppPlus website and Instagram
Same dayTo go live, no PMS needed

Trusted by regional brands, on the channels your guests already message

Drive7Family MallRoutechWhatsAppInstagramWebsite

The problem

Guest questions arrive when your front desk is closed

The guest asks late at night, or on a channel nobody is watching, and by morning the booking has gone somewhere else.

After-hours enquiries go cold

Guests ask about availability and rates at 11pm. By the time reception replies in the morning, they have already booked with whoever answered first.

Reception drowns in the same questions

Check-in times, parking, breakfast, location, your team answers the same handful of questions all day instead of looking after guests in front of them.

Messages scatter across channels

WhatsApp, Instagram, the website chat, enquiries land everywhere and slip through the cracks, especially when guests write in Arabic and English.

How Mando AI solves it

An AI concierge that answers while you sleep

Not a keyword bot. Mando AI is an AI customer service chatbot that understands what the guest is asking, answers from your hotel's own information, and knows when to bring in your team.

Answers instantly, in Arabic or English

It replies in the guest's own language, including Gulf and Levantine dialects, so both Arabic and English guests feel looked after, at any hour.

Handles bookings and guest questions

Availability, rates, check-in and check-out, breakfast, parking and location, plus booking requests gathered right in the chat.

Trained on your hotel, not a generic script

Point it at your website and files and it answers with your real policies and details. No PMS or booking-engine integration required to start.

Hands off to your team with full context

Special requests and anything it should not answer alone go to a shared inbox, with the full conversation attached so nothing gets repeated.

What it does

Everything your hotel needs to answer guests

From the first question to the handover, handled across every channel your guests use.

CapabilityWhat you get
Guest conversations
Availability and rate questionsAnswers "do you have a room?" and "how much per night?" instantly, at any hour.
Check-in, check-out and amenitiesTimes, breakfast, parking, location and facilities, answered from your own details.
Native Arabic and EnglishReplies in the guest's language, including Gulf and Levantine dialects.
Bookings and requests
Booking requestsGathers dates, room type and guest details in the chat, ready for your team to confirm.
Amend or cancel a requestHandles change and cancellation questions and routes them to the right person.
In-stay requestsLate checkout, extra towels, a taxi, taken in the chat and passed to your staff.
Channels and control
WhatsApp, website and InstagramOne assistant across the channels your guests already message on.
Shared team inboxEvery conversation in one place, so nothing slips between shifts.
Smart human handoverSends only the conversations that need a person to your team, with full context.
Trained from your website and filesNo PMS integration to start. Add connections to your tools later with custom AI actions.

How it works

Live in three steps

Connect your channels, train it on your hotel, and let it answer.

1

Connect your channels

Link your WhatsApp Business number, website chat and Instagram in a few clicks.

2

Train it on your hotel

Point Mando AI at your website, rate sheet and FAQs. It learns your rooms, policies and amenities. No PMS needed.

3

Go live

Guests get instant answers day and night, your team only sees the conversations that need a person.

Pricing

Simple, usage-based pricing

Start free, upgrade when the guest messages roll in. No per-seat tax for growing your team.

Free
$0

Try it on one channel with a monthly message allowance.

Light
$19 /mo

Live chat, a shared inbox, a help center and more knowledge.

Most popularGrowth
$59 /mo

All channels, the shared inbox and custom AI actions.

Business
$149 /mo

Higher volume, more seats and priority support.

See the full Mando AI pricing breakdown, including message bundles and add-ons.

FAQ

Frequently asked questions

What is an AI chatbot for hotels?+
It is an AI assistant that answers your guests automatically on WhatsApp, your website and Instagram. It replies to common questions about availability, rates, check-in and amenities, helps with booking requests, and hands the important conversations to your team.
Does the hotel chatbot work on WhatsApp?+
Yes. Mando AI connects to your WhatsApp Business number and answers guests on it directly, alongside your website and Instagram, so guests reach you on the channel they already use.
Does it reply in both Arabic and English?+
Natively, including Gulf and Levantine dialects. It replies in the language the guest wrote in, so Arabic-speaking guests get real Arabic, not a stiff translation.
Can it take booking requests?+
Yes. It gathers the details of a booking request in the chat, answers availability and rate questions, and can pass a confirmed request to your team or booking tool through a custom AI action.
Will it replace my reception staff?+
No. It removes the repetitive load, the same questions about check-in, parking and amenities, so your team spends its time on guests who genuinely need a person. Any conversation can be handed to your staff in one step.
What happens if it does not know the answer?+
It does not guess. When a question falls outside what it has been trained on, it hands the conversation to your team through a shared inbox, with the full chat history attached.
Does it need a PMS integration to work?+
No. You can start from your website, your files and your WhatsApp number, with no PMS or booking-engine integration required. Connections to your other tools can be added later through custom AI actions.
How long does setup take?+
Most hotels are live the same day. You connect your channels, point Mando AI at your website and files, and it starts answering guests in minutes.

Figures and conversations on this page are illustrative examples and do not represent a specific hotel's audited results. Channels and capabilities shown reflect Mando AI's native support for WhatsApp, website and Instagram, native Arabic and English, a shared inbox, human handover, and training from your own content. Updated July 2026.

30+

AI models, switch per agent in one click

7

Languages supported, Arabic and English first

24/7

Coverage, no shift scheduling

<5m

Setup per integration

Book a demo

Want to see Mando AI on your data?

Spend 20 minutes with Malaz Madani, our founder. He'll show you Mando AI answering your customers' real questions, not a canned demo.

Malaz Madani

Malaz Madani

Founder, Mando AI