Solutions

AI customer service that actually speaks Arabic, not just translates it

Mando AI understands your customer's Arabic, including Gulf dialects, and answers them where they already are: on WhatsApp. It replies in their language, speaks with real Arabic voices on the phone, looks up their order, and brings in your team only when it should. One flat price, live in minutes.

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8 channelsWhatsApp-first, one inbox
Arabic dialect voicesnamed personas on a real number
Live in minutesno consultant, no setup project

Trusted by teams serving Arabic-speaking customers

DRIVE7FAMILY MALLROUTECH+ stores on Salla, Zid, Shopify & WooCommerce

The Problem

Most support tools were never built for Arabic

They were built in English, then translated. For a business serving Arabic and Gulf customers, that gap shows up in every conversation.

Foreign tools translate, they don't understand

A bot trained mostly on English handles Arabic as an afterthought. It misreads dialect, drops nuance, and gives stiff, formal answers to customers who wrote in their own everyday Arabic.

RTL and dialects break the experience

Right-to-left text renders backwards, mixed Arabic and English lines jump around, and a Gulf customer's phrasing is not the textbook Arabic the tool expected. The result feels foreign to the people you serve.

Your customers are on WhatsApp, not web chat

In the Gulf the conversation happens on WhatsApp first. English-first tools treat it as an add-on behind setup and higher tiers, so the channel your customers actually use is the one they support worst.

How Mando AI Solves It

Arabic-first, from the AI to the voice to the dashboard

Mando AI treats Arabic as a first language, not a setting. Every part of the platform, the AI, the voice agent and the surfaces your customers see, was built to work in Arabic and English side by side.

Detects and replies in the customer's Arabic

The AI reads each message, detects the language, and answers in it, including Arabic. When it hands a chat to your team, it writes natural Arabic escalation phrases so nothing reads like a machine. The system ranks your Arabic content by relevance before the AI answers, so the right answer surfaces from your knowledge.

Voice AI with named dialect personas

On a real phone number and on your website, the voice agent answers in Arabic with named personas such as Noor, Hessa, Layla, Zayed, Khaled and Omar, across 10 tones. It transfers mid-call to a human when needed. Voice is included in every plan, including Free.

WhatsApp-first, eight channels, one inbox

Connect WhatsApp Business with embedded signup in minutes, send approved templates from the dashboard, and let the AI answer in Arabic there. WhatsApp sits alongside Instagram, Messenger, email, web chat, TikTok Shop, SMS and phone, all feeding one inbox.

Order lookup on Salla, Shopify and WooCommerce

With your store connected, the AI looks up real orders on Salla, Shopify and WooCommerce and answers order questions itself. Zid catalog sync lets it answer product questions, with Zid order lookup launching shortly. Custom AI actions and MCP tools call your own systems.

A fully bilingual, RTL platform

The dashboard, help center, newsroom, AI page and chat widget are all bilingual Arabic and English with RTL. Your agents work in Arabic, and your customers read self-service content in Arabic, all from the same knowledge base.

Inbox intelligence on every escalation

Every chat that reaches a human arrives pre-sorted: an AI summary and title, sentiment with a frustration score, an auto-set priority, and AI routing to the right team. It works the same whether the conversation was in Arabic or English. Included in core plans.

Capabilities

What Arabic-first means, capability by capability

Each row is a real Mando AI capability and what it does for the Arabic and Gulf customers you serve.

CapabilityWhat it does for your Arabic-speaking customers
Language
Language detection and replyThe AI reads each message, detects whether the customer wrote in Arabic or another language, and replies in the same language without you switching anything.
Arabic escalation phrasesWhen the AI hands a chat to your team, it writes the handover in natural Arabic so the customer never sees an awkward or machine-translated message.
Arabic content rankingThe system ranks your Arabic content by relevance before the AI answers, so Arabic questions surface the right Arabic answer from your content.
Voice
Named Arabic voice personasOn the phone and the web, the voice agent answers in Arabic with named personas (Noor, Hessa, Layla, Zayed, Khaled, Omar and more) and 10 tone styles, so callers hear a familiar voice.
Mid-call human transferThe Arabic voice agent transfers to a human phone or your inbox when a call needs a person, with an automatic fallback if the first transfer fails.
Channels
WhatsApp Business, AI-answeredThe channel Gulf customers use most is a first-class channel on every plan: connect in minutes, send approved templates, and let the AI answer in Arabic.
Eight channels in one inboxWeb chat, WhatsApp, Instagram, Messenger, email, TikTok Shop, SMS and phone all reach one inbox, and the AI answers in Arabic on each.
Commerce
Order lookup on Salla, Shopify, WooCommerceThe AI answers "where is my order?" itself by looking up the real order, so your customer gets the status instantly, in Arabic, at any hour.
Zid catalog syncYour Zid product catalog syncs in, so the AI can answer product questions; Zid order lookup is launching shortly.
Surfaces and handoff
Bilingual, RTL surfacesThe dashboard, help center, newsroom, AI page and chat widget all read correctly right to left, so Arabic looks native to both your team and your customers.
Inbox intelligence on handoffEscalated Arabic chats arrive with an AI summary, sentiment, an auto-set priority and team routing, so your agent opens the chat already knowing the story.

How Teams Use It

A real Gulf conversation, end to end

Here is what a single WhatsApp message turns into when Mando AI is handling Arabic for you.

1

The customer messages in dialect on WhatsApp

A Gulf customer sends a message in their everyday Arabic, on WhatsApp, after hours. No app to download, no form to fill.

2

The AI understands and answers in Arabic

Mando AI detects the language, reads the question, and replies in the customer's Arabic using your own knowledge base, instantly.

3

It looks up the order on Salla

When the customer asks about a delivery, the AI looks up the real order on the connected Salla store and gives the status itself.

4

It escalates with a summary, only if needed

If the question needs a person, the AI hands off in natural Arabic, and your agent opens a chat already carrying a summary, sentiment and priority.

Pricing

Arabic support is included in every plan

Flat plans, with the AI agent and Arabic support built into all of them, including Free. Arabic is never a paid add-on.

Free
$0 /mo

AI chat and voice agent, knowledge base, lead collection. Arabic included.

Light
$19 /mo

Live chat, shared inbox, a help center. More credits and pages.

PopularGrowth
$59 /mo

Advanced AI models, AI actions, workflows, MCP, AI copilot, 3 seats.

Business
$149 /mo

More agents, tickets, agent-facing AI assistant, 5 seats.

Every plan answers Arabic and English customers. See the full breakdown on the <a href="/pricing">pricing page</a>.

FAQ

Arabic AI questions, answered

Does Mando AI support Arabic dialects?+
Yes. The AI detects your customer's language and replies in it, including Arabic, and on the phone it speaks with named Arabic dialect voice personas such as Noor, Hessa, Layla, Zayed, Khaled and Omar. When a chat is escalated, the AI also writes Arabic escalation phrases so the handover reads naturally to your customer.
Is Mando AI good for Saudi and Gulf businesses?+
Yes. Mando AI is built Arabic-first, the dashboard and customer surfaces are fully bilingual with RTL, and it connects to Salla and Zid alongside Shopify and WooCommerce. Drive7, a car service in Saudi Arabia, runs on Mando AI today, taking WhatsApp bookings answered by the AI.
Can the AI answer on WhatsApp in Arabic?+
Yes. WhatsApp is a first-class channel on every plan, you connect your WhatsApp Business account with embedded signup in minutes, and the AI answers in Arabic or the customer's dialect using the same knowledge it uses on web chat. WhatsApp is the dominant channel for Gulf customers, so this is where most conversations happen.
Does Mando AI handle both Arabic and English customers?+
Yes. The AI detects each customer's language per conversation and replies in it, so one platform serves Arabic and English customers without separate setups. The dashboard, help center, newsroom, AI page and chat widget are all bilingual with RTL.
Can it look up orders from Salla or Zid?+
The AI looks up real orders on Salla, Shopify and WooCommerce and answers order questions itself. For Zid, it syncs your product catalog so the AI can answer product questions; Zid order lookup is launching shortly. You can also define custom AI actions that call your own systems.
How fast can we go live?+
Most teams go live in minutes. You import your website and documents into the knowledge base, connect WhatsApp and your other channels, pick an Arabic or bilingual persona, test in the playground, and switch the AI on. There is no consultant and no weeks-long setup.
What does it cost?+
Plans are flat: Free at $0, Light at $19, Growth at $59 and Business at $149 per month. The AI agent and Arabic support are included in every plan, including Free, so Arabic capability is never a paid add-on.
Does Mando AI need a separate Arabic and English setup?+
No. One workspace serves both languages. You write your knowledge once and the AI answers each customer in their own language, while your help center, newsroom and AI page can present content bilingually with RTL.
Which channels does the Arabic AI work on?+
The AI answers in Arabic across eight channels in one inbox: web chat, WhatsApp, Instagram, Facebook Messenger, email, TikTok Shop, SMS and phone voice calls. The same Arabic knowledge powers every channel.
What Arabic support does Mando AI not do yet?+
Mando AI does not make outbound or proactive AI phone calls and has no voicemail, so the voice agent answers inbound calls rather than dialing out. Zid order lookup is launching shortly, so today Zid is product catalog sync while Salla, Shopify and WooCommerce cover live order lookup. Telegram and Signal are not inbound channels.

Every capability on this page is a Mando AI product fact, taken from mando.cx. This page cites no external statistics, so there is no numbered source list.

30+

AI models, switch per agent in one click

7

Languages supported, Arabic and English first

24/7

Coverage, no shift scheduling

<5m

Setup per integration

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Malaz Madani

Malaz Madani

Founder, Mando AI