Use Cases

An AI WhatsApp bot that answers customers, in their own language

Most "WhatsApp bots" are keyword menus that frustrate people. Mando AI is a real AI WhatsApp bot: it answers from your own content, detects the customer's language and replies in it including Arabic dialects, looks up real orders, and hands off to your team only when it should. Connect WhatsApp Business in minutes.

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Minutesto connect WhatsApp Business
Arabic dialectsdetected and answered natively
AI includedflat pricing, no per-message meter

Teams answering customers on WhatsApp with Mando AI

DRIVE7FAMILY MALLROUTECH+ stores on Salla, Zid, Shopify & WooCommerce

The Problem

Customers message you on WhatsApp and expect an answer now

WhatsApp is where your customers already are, especially across the Gulf. But replying instantly, around the clock, in their dialect, is something most teams and most "bots" simply cannot do.

You can't staff WhatsApp 24/7

Customers expect a reply in minutes, at midnight, on the weekend, during a sale. No human team can sit on WhatsApp around the clock, so messages pile up and buyers go quiet or buy elsewhere.

Most WhatsApp bots are dumb menus

"Press 1 for orders, press 2 for support" is not AI. Keyword menus break the moment a customer phrases a question their own way, and they cannot answer anything you did not script in advance.

Generic bots don't speak your customer's Arabic

Off-the-shelf bots reply in stiff formal text or default to English, and connecting the WhatsApp Business API is usually a slow, technical setup that stalls before you ever go live.

How Mando AI Solves It

A WhatsApp bot that actually understands and acts

Mando AI connects to your WhatsApp Business account and answers customers from your own knowledge, in their language, and takes real action inside the chat. Here is what that looks like.

Connect WhatsApp Business in minutes

Embedded signup links your WhatsApp Business account from the dashboard, with none of the long API setup most tools demand. The bot is answering on your number the same afternoon.

Answers from your own content

Point the AI at your website and upload your files, and it answers WhatsApp questions from your real policies, products and prices. When an agent corrects an answer once, that correction is remembered and ranked above everything else.

Replies in the customer's language

The bot detects whether a customer writes in Arabic, English or another language and replies in the same one, including Gulf dialects, so the conversation feels human rather than translated.

Looks up real orders inside the chat

With Salla, Shopify or WooCommerce connected, the AI answers "where is my order?" with the real status, right in WhatsApp. With Zid it searches your product catalog. It also collects lead details and runs custom AI actions that post to your own systems.

Rich WhatsApp messaging, managed for you

Create, submit and send approved WhatsApp templates straight from the dashboard, and let the bot send interactive buttons, lists, product carousels and media so customers tap instead of type.

Hands off to your team, pre-triaged

When a chat needs a human, it lands in one shared inbox with an AI summary, a sentiment and frustration score, an auto-set priority and routing to the right team. Your agent opens it already knowing the situation.

Capabilities

What the AI WhatsApp bot does for you

Every capability below is part of Mando AI, fed by the same knowledge your web chat uses.

CapabilityWhat it does on WhatsApp
Embedded signupConnect your WhatsApp Business account in minutes from the dashboard, skipping the long WhatsApp API setup.
Answers from your contentReplies from your website and uploaded files (PDF, Word, spreadsheets), so the bot speaks for your real business.
Language detectionDetects the customer's language and replies in it, including Arabic and Gulf dialects.
Order lookupLooks up real orders in Salla, Shopify and WooCommerce; searches the product catalog with Zid.
Lead collectionGathers name, phone, email and custom fields mid-conversation, without a form.
Custom AI actionsRuns actions you define in plain words that post to your own systems, like creating a lead in your CRM.
WhatsApp templatesCreate, submit and send approved templates from the dashboard, and send them from the inbox too.
Interactive messagesSends interactive buttons, lists, product carousels and media so customers tap instead of type.
Smart human handoffEscalates to one shared inbox, pre-triaged with an AI summary, sentiment, auto-priority and team routing.
One inbox, all channelsWhatsApp shares an inbox with web chat, Instagram, Messenger, email, TikTok Shop, SMS and phone voice.
Flat pricingAI is included in every plan with a monthly credit allowance, with no per-message AI meter.

How Teams Use It

From signup to a live WhatsApp bot in one afternoon

No developers, no WhatsApp API project, no consultants. Four steps and your number starts answering.

1

Create your workspace

Sign up free, no credit card. Choose Arabic, English or both.

2

Add your knowledge

Point the AI at your website and upload your files so it answers from your real content.

3

Connect WhatsApp

Embedded signup links your WhatsApp Business account and connects your store for order lookup.

4

Set tone & handoff

Pick the bot's persona and decide when it escalates to your inbox, then go live.

Pricing

Flat plans, AI on WhatsApp included

WhatsApp connects on any plan, and the AI is included with a monthly credit allowance. No per-message AI metering, no per-seat AI surprises.

Free
$0

Try the AI WhatsApp bot, web chat and a voice agent. 50 message credits a month.

Light
$19 / mo

Live chat and a shared inbox, 600 credits, a help center. For a growing storefront.

PopularGrowth
$59 / mo

3,000 credits, advanced AI, custom AI actions, workflows, 3 seats. The team plan.

Business
$149 / mo

10,000 credits, 5 seats, tickets and an agent-facing AI assistant for busy teams.

Every plan includes the AI agent on WhatsApp and all other channels. See the full breakdown on <a href="https://mando.cx/pricing">mando.cx/pricing</a>.

FAQ

AI WhatsApp bot questions, answered

What is an AI WhatsApp bot?+
An AI WhatsApp bot is software that replies to your customers on WhatsApp using artificial intelligence rather than a fixed keyword menu. Mando AI's bot reads your customer's message in plain language, answers from your own website and files, looks up real orders, and only hands off to a human when it should. It detects the customer's language and replies in it, including Arabic and Gulf dialects.
How do I connect WhatsApp to Mando AI?+
You connect WhatsApp Business through embedded signup, which takes minutes from the dashboard instead of the slow WhatsApp API setup most tools require. Once connected, the AI answers on WhatsApp with the same knowledge as your web chat, and every conversation lands in one shared inbox.
Does the AI WhatsApp bot understand Arabic?+
Yes, natively. The bot detects your customer's language and replies in it, including Arabic and Gulf dialects, so a customer who writes in Saudi or Khaleeji Arabic gets answered in the same dialect rather than stiff formal text or English.
Can the WhatsApp bot check a customer's order?+
Yes. With Salla, Shopify or WooCommerce connected, the AI looks up real orders and answers "where is my order?" itself inside the WhatsApp chat. With Zid it searches your product catalog. It can also collect lead details and run custom AI actions that post to your own systems.
Can I send WhatsApp templates and buttons?+
Yes. You create, submit and send approved WhatsApp templates straight from the Mando AI dashboard, and the bot can send interactive buttons, lists, product carousels and media. Your team can also send a template to a customer from the shared inbox.
What happens when the bot can't answer?+
It hands the WhatsApp conversation to your team, pre-triaged. The chat arrives in one shared inbox with an AI summary, a sentiment and frustration score, an automatically set priority, and routing to the right team, so your agent opens it already knowing what is going on.
Is the AI WhatsApp bot available 24/7?+
Yes. The AI answers on WhatsApp around the clock, so customers get instant replies at 3am or on weekends without you staffing those hours. When a question needs a human, the bot escalates it to your inbox with full context and an SLA timer set to your working hours.
Do I pay per WhatsApp message for the AI?+
No. Mando AI uses flat plans with AI included, so there is no per-message AI meter on top of your subscription. Plans run $0 free, $19 Light, $59 Growth and $149 Business, each with a monthly credit allowance, and WhatsApp connects on any plan.
Does the WhatsApp bot work alongside my other channels?+
Yes. WhatsApp is one of eight channels Mando AI supports, alongside web chat, Instagram, Messenger, email, TikTok Shop, SMS and phone voice. They all feed one shared inbox and the same AI answers across all of them, so a customer's history follows them between channels.
What does Mando AI not do on WhatsApp yet?+
Mando AI does not send outbound or proactive AI broadcasts on its own; the bot answers inbound conversations and you send approved templates manually or through your workflows. For order lookup, Salla, Shopify and WooCommerce are live today, while Zid covers product catalog search for now.

All capabilities described on this page come from Mando AI's own product (mando.cx). No external statistics are cited. Found something out of date? Tell us and we will fix it.

30+

AI models, switch per agent in one click

7

Languages supported, Arabic and English first

24/7

Coverage, no shift scheduling

<5m

Setup per integration

Book a demo

Want to see Mando AI on your data?

Spend 20 minutes with Malaz Madani, our founder. He'll show you Mando AI answering your customers' real questions, not a canned demo.

Malaz Madani

Malaz Madani

Founder, Mando AI