Welcome message
- Messenger
Hi, and welcome to [Store name]! Tell us what you're looking for and we'll help you find it. We reply within [time] during [hours].
Auto reply templates and AI
Auto reply messages that answer the question, not just say "got it"
Copy 25 ready-to-use templates for greetings, after hours, orders, TikTok and Instagram DMs, holidays and email. Then see what changes when an AI agent replies from your own store data on WhatsApp, Instagram, Messenger, TikTok DMs, email and web chat, all in one inbox.
Free plan forever, 14-day money-back guarantee
25Copy-ready templates on this page
24/7AI replies, even outside working hours
6Messaging channels the AI answers on
AR + ENReplies in the customer's language
Teams already answering customers with Mando AI
JAFARSHOPFAMILY MALLROUTECH+ stores on Salla, Zid, Shopify and WooCommerce
Auto reply message examples
25 auto reply messages for business, ready to copy
Grouped by the moment you need them. Swap the words in [square brackets], paste the message into your app, and you're done. On the key ones, you'll also see what an AI agent answers instead.
What is an auto reply message?
An auto reply message is a message your business sends automatically when a customer gets in touch. It confirms the message arrived and tells them what happens next, such as when a person will reply. Common types are greeting messages, away messages for after hours, and out-of-office emails.
Greeting messages
The first message a new customer sees. Say hello, say what you can help with, and say when you'll reply.
Greeting with quick options
- Messenger
- Web chat
Hi, thanks for messaging [Store name]! Reply with a number so we can help faster: 1 for prices and sizes, 2 for your order, 3 for returns, 4 to talk to our team.
Greeting for bookings
Hello, thanks for contacting [Business name]! To book, tell us the service you want and a day that suits you. We confirm every booking by message within [time].
After-hours messages
For evenings, nights and weekends. Always say when a person will be back.
After-hours message
- Messenger
Thanks for your message! We're closed right now and back on [day] at [time], and we'll reply then. In the meantime, you can browse everything at [link].
What Mando AI answers instead
Hi! Our team is offline until 9am, but I can help now. The linen shirt is $39 and comes in S to XL. Delivery takes 2 to 4 working days, and you can order on our website any time. If you'd rather talk to a person, I'll pass your chat on and they'll reply from 9am.
Weekend message
- Messenger
Thanks for reaching out! Our team is off for the weekend and back on [day] at [time]. We'll answer messages in the order they arrived. If it's about an order, send your order number now so we can start with it.
Late-night message with a help link
- Messenger
- Web chat
Thanks for your message. Our team is offline until [time], but many answers are already on our help page: [link]. Still need us? Leave your question here and we'll reply first thing.
Closed, with an urgent number
- Messenger
Thanks for your message. We're closed right now (our hours are [hours]) and will reply as soon as we open. If it's urgent, please call [phone number].
Order and shipping messages
Order confirmations and the questions that follow. Swap in your own policies and times.
Order received
Thanks for your order, [Customer name]! We've received order [order number] and we're getting it ready. We'll update you when it ships. Questions in the meantime? Just reply here.
What Mando AI answers instead
Your order #10482 came through: it was placed and paid on Sunday evening, and it's being prepared for shipping now. Is there anything else you'd like me to check?
Shipping delay
We're sorry, your order is running late. [Short reason, for example courier delays.] It's now expected by [date]. Thank you for your patience, and reply here if you have any questions.
What Mando AI answers instead
Sorry for the wait. I checked order #10517: it has shipped and is with the courier now. Our delivery policy is up to 7 working days for addresses outside major cities. If it still hasn't arrived after that, reply here and I'll pass your chat to our team.
Cash on delivery confirmation
Hi [Customer name], thanks for your order from [Store name]! Order [order number] is set to cash on delivery for [amount]. Reply YES to confirm or NO to cancel, and we'll ship it as soon as you confirm.
Out of stock
- Web chat
Thanks for asking about [product]. It's sold out right now, and we expect new stock by [date]. Leave your phone number or email and we'll let you know when it's back. In the meantime, [similar product] is a close match.
Return or exchange request
- Web chat
Sorry it didn't work out. You can return or exchange items within [number] days of delivery. Send your order number and a photo of the item, and we'll reply with the next steps within [time].
What Mando AI answers instead
Exchanges are free within 14 days of delivery, as long as the item is unworn with the tags on. Send your order number and a photo of the item, and I'll hand it to our returns team to arrange the rest.
TikTok and Instagram DM replies
For DMs that come from a video or a post. These point to the link in your bio instead of pasting a link, which keeps them usable on TikTok.
Price question from a video
- TikTok
Thanks for watching! [Product] is [price]. You'll find sizes, colors and ordering in the link in our bio.
What Mando AI answers instead
The linen set is $29 and comes in beige, black and olive, in sizes S to XL. It fits true to size. Tell me your usual size if you'd like help choosing, and you can order through the link in our bio.
"Is it available?"
- TikTok
Thanks for asking! Tell us the product, size and color you want and we'll check stock for you. You can also see what's available through the link in our bio.
What Mando AI answers instead
Yes, the olive set is in stock in M and L. Size S has sold out for now. You can order through the link in our bio, and I'm here if you have questions about fit or delivery.
How to order on TikTok
- TikTok
Hi, thanks for your message! To order, tap the link in our bio, choose your size and check out. Any questions about sizes or delivery? Reply here and we'll help.
What Mando AI answers instead
Happy to help! Go to our profile and tap the link in the bio. It opens our store, where you can search "linen set", pick your size and check out. Delivery takes 2 to 4 working days, and you can pay by card or cash on delivery.
DM rush after a viral video
- TikTok
Thank you for all the love on our latest video! Messages are coming in fast and we're answering as quickly as we can. Prices, sizes and how to order are all at the link in our bio, and we'll get to your question here too.
Holiday and peak season messages
For closures, Ramadan, sale weeks and Eid. Set a reminder to switch back to your normal message afterwards.
Holiday closure
We're closed for the holidays until [date]. Orders placed now will ship from [date], and we'll reply to your message as soon as we're back. Happy holidays from all of us at [Store name]!
Ramadan hours
- Web chat
Ramadan Kareem from [Store name]! During Ramadan our team is online [hours]. Send your question any time and we'll reply within those hours. Orders placed after [time] ship the next working day.
What Mando AI answers instead
Ramadan Kareem! Our team is online from 1pm to 5pm and 9pm to 1am this month, but I can help now. Yes, the gift box is in stock at $45, and orders placed before midnight ship the next working day. Want me to check a color or size for you?
Black Friday or sale rush
Thanks for your message! Our [sale name] is live and we're getting more messages than usual, so replies may take up to [time]. Every sale price is at [link], and orders ship in the order they were placed.
Eid
Eid Mubarak from all of us at [Store name]! Our team is off from [date] to [date] to celebrate with family. Orders placed during Eid ship from [date], and we'll reply to every message when we're back.
Email out of office
For personal leave and support inboxes. Name a backup contact and a return date.
Out of office, on leave
Thanks for your email. I'm out of the office until [date] and won't be checking email. For anything urgent, please contact [colleague name] at [email address]. I'll reply when I'm back.
Support request received
Thanks for contacting [Company name] support. We've received your request and a member of the team will reply within [time]. If you haven't already, reply with your order or account number so we can help faster.
Out of office, contacts by topic
Hi, I'm away until [date]. For orders and deliveries, email [email address]. For invoices and payments, email [email address]. Everything else will wait for me, and I'll reply when I'm back.
Complaint and handoff messages
When a customer is upset or needs a person. Apologize, say who is taking over, and say when.
Complaint received
We're sorry, [Customer name], and thank you for telling us. A member of our team is looking into it and will reply by [time]. If you have an order number or photos, send them here so we can sort it out faster.
Handing over to a person
- Messenger
- Web chat
Thanks for waiting. I'm passing your chat to [team member] now. They can see everything you've written, so there's no need to repeat it. Expect a reply within [time].
How to write a good auto reply message
- Keep it short. Two or three sentences fit on a phone screen without scrolling.
- Say when a person will reply, with a real time or day, not just "soon."
- Give them something to do now: a help page, the link in your bio, or a number for urgent cases.
- Write the way your brand talks. If your posts are casual, your auto reply can be too.
- Update it for every season. Ramadan hours, Eid and sale weeks make last month's message wrong.
- Only promise what you can deliver. If you write "within an hour," make sure someone is there.
Native auto reply vs keyword bot vs AI agent
A native away message is free and does its one job well: telling people you got the message. The difference shows once customers start asking real questions.
| What you need | Native auto reply | Keyword bot | Mando AI |
|---|---|---|---|
| Answers real questions | No. It sends the same text to everyone. | Only when the message matches a keyword you set. | Yes. It reads each message and answers it. |
| Knows prices and stock | Only what you type into the message. | Only what you type into each rule. | Yes, from your synced catalog, website and files. |
| Order status | No. | Only with a separate integration. | Yes, real orders in Salla, Shopify and WooCommerce. |
| Channels covered | One app, set up inside that app. | Whichever apps the tool supports. | WhatsApp, Instagram, Messenger, TikTok DMs, email and web chat, in one inbox. |
| Arabic | Whatever you write into it. | Only the Arabic keywords you add. | Replies in Arabic or English, matching the customer. |
| Hands off to a person | No. Someone has to notice the chat. | When a rule says so. | Yes, with an AI summary, sentiment and priority on the chat. Your team replies from the Light plan up. |
Want replies that answer the question, not just confirm it arrived?
Start Free, No Card NeededEvery template on this page is free to copy, edit and use anywhere. The AI answers shown are illustrative samples, not real customer chats.
The problem
Your auto reply says "got it." The customer wanted an answer.
An away message was built to say a message arrived. Now customers ask real questions at 1am, straight from a video, on whichever app they found you on. A reply that only says "got it" leaves them waiting until morning.
It confirms, but it doesn't answer
At 1am a customer asks how much the linen set costs. Your away message says you'll reply during working hours. The answer was one line on your product page, and by morning they've moved on.
A video takes off and the DMs pile up
One video does well and your TikTok and Instagram DMs fill with the same questions: how much, which sizes, how do I order. They arrive faster than anyone can read them, and each one is a buyer waiting.
Every app has its own auto reply
An away message in WhatsApp Business, an instant reply in Messenger, an out-of-office in email, and yet another setup on Instagram and TikTok. Each one is written differently and updated by hand, when someone remembers.
The message goes stale
Ramadan hours change, Eid closes the shop, prices move, a bestseller sells out. The auto reply still says what it said last month, and customers take it at its word.
How Mando AI fixes it
Keep the templates. Let the AI answer the questions.
Mando AI reads each message and answers it from your website, files and product catalog, on any of the six messaging channels you connect. Your templates stay useful too, as saved replies for your team from the Light plan.
It answers the question, day or night
The AI replies 24/7 from your website, product catalog and files, so the 1am price question gets the price, the sizes and how to order. Working hours are optional and only change what the customer hears when a person needs to step in. See it on the WhatsApp AI bot page.
It keeps up when a video takes off
The AI answers each question on its own, not with the same canned line. On TikTok DMs it replies in text and can add up to 6 quick-option buttons. TikTok blocks links in replies, so you can have it point buyers to the link in your bio. On Instagram it can also send quick replies and carousels.
One inbox instead of one auto reply per app
Connect WhatsApp, Instagram, Messenger, TikTok DMs, email and web chat once. The AI answers on all of them from the same knowledge, and every conversation lands in one inbox. From the Light plan, your team replies from that inbox too.
Change it once, every channel follows
Update your Ramadan hours, a price or your return policy in one place and the AI answers with the new version on all six channels. The website crawler re-syncs on a schedule, and when you correct an answer once, the fix is saved and ranked above scraped content.
Capabilities
What replaces the auto reply, row by row
Each row is a live Mando AI feature. Where a channel or a plan sets a limit, the row says so.
| Capability | What it does |
|---|---|
| Answers | |
| Answers from your own content | Website crawler with scheduled re-sync, PDF, DOCX and XLSX uploads, Notion, Google Drive, YouTube, and product catalogs from Salla, Zid, Shopify and WooCommerce. |
| Order lookup | Looks up real orders in Salla, Shopify and WooCommerce, so "where is my order?" gets a status, not a promise. Zid stores get product answers from the synced catalog. |
| Trained answers | Correct a reply once and the fix is saved and ranked above scraped content the next time the question comes up. |
| Lead collection | Collects name, email and phone mid-conversation, plus custom fields from the Growth plan, so an after-hours question can turn into a lead. |
| Channels | |
| Six messaging channels, one inbox | WhatsApp, Instagram DMs, Facebook Messenger, TikTok DMs, email and the web chat widget. The AI answers on all of them 24/7, on every plan including Free. |
| TikTok DMs | Text replies, plus up to 6 quick-option buttons. No links or carousels, no comment replies, and the business can't start a conversation. Accounts registered in the US, EEA, Switzerland or UK can't connect. |
| WhatsApp and Instagram extras | In-session buttons and lists on WhatsApp, with templates created and sent from the dashboard. Quick replies and carousels on Instagram. |
| Language | |
| Arabic and English | Replies in Arabic or English, matching the language of the customer's first message. |
| Arabic requests for a person | Recognizes Arabic dialect requests for a human, such as "أبغى أكلم أحد", and hands the chat over. |
| Handoff and team | |
| Handoff with context | One-click takeover from AI to human. Escalated chats arrive with an AI summary, title, sentiment, a frustration score from 1 to 10, an auto-set priority and AI team routing. |
| Working hours | Optional. When you're closed, the handoff message tells the customer when a person will reply. When you're open, it gives an expected reply time. The AI keeps answering either way. |
| Shared inbox and mobile app | From the Light plan, your team replies from one inbox or from the Mando AI app on iOS and Android, with a push notification when a chat escalates. |
| Saved replies | Keep the templates on this page as saved replies with variables like {{customer.firstName}}, shared with the team or personal (Light and above). |
How it works
From auto reply to real answers in four steps
Start on the Free plan. Keep your templates for the moments they fit, and let the AI answer the questions they can't.
1
Connect your channels
Link WhatsApp Business, Instagram, Messenger, TikTok DMs, email and the web chat widget. WhatsApp connects through embedded signup in minutes.
2
Add what the AI should know
Point the crawler at your website, upload PDF, DOCX or XLSX files, and connect your Salla, Zid, Shopify or WooCommerce catalog. That is what the AI answers from.
3
Set working hours and handoff
Choose when your team is online and how chats reach a person. When you're closed, the handoff message tells the customer when someone will reply.
4
Go live and correct once
Switch the AI on. When an answer needs fixing, correct it once and the saved correction is prioritized the next time the question comes up.
Pricing
Start free, pay as your messages grow
On every plan, including Free, the AI answers on all six channels. Plans differ in message credits and seats, and credits vary by model.
Free
$0
50 message credits a month, 1 seat, AI replies on all six channels.
Light
$19 /mo
600 credits a month, plus the shared inbox so your team can reply.
PopularGrowth
$59 /mo
3,000 credits a month, 3 seats and advanced AI models.
Business
$149 /mo
10,000 credits a month, 5 seats and workflows (not on TikTok or email).
Paying yearly brings Light to $16, Growth to $49 and Business to $124 a month. See everything included on the pricing page.
FAQ
Auto reply questions, answered
What is an auto reply message, and when should I use one?+-
It's a message your business sends automatically when a customer gets in touch, before anyone has read what they wrote. It tells them the message arrived and what happens next. Use one whenever nobody can reply straight away, so the customer knows the message wasn't lost. A template can't answer the question itself. An AI agent like Mando AI can, from your own website, catalog and files.
What should I write in an auto reply message?+-
Keep it to two or three sentences. Thank the customer, say when a person will reply with a real time or day, and give them something useful now: your hours, a help page or where to order. Match your brand's tone and update it for holidays and sales. The 25 auto reply message examples on this page cover the common cases.
How do I set up an auto reply in WhatsApp Business?+-
In the WhatsApp Business app, go to Settings, then Business tools. Tap Away message for replies outside your hours, or Greeting message for first-time chats. Turn it on, write your text, and choose when it sends and who gets it. It sends the same text to everyone. For replies that answer each question, see the WhatsApp AI bot.
What's the difference between a greeting message, an away message and quick replies?+-
A greeting message goes out automatically when someone messages you for the first time, or after a long gap. An away message goes out automatically when you're closed. Quick replies, also called canned responses, are saved texts you send yourself with a shortcut, so they aren't automatic. In Mando AI your team gets the same thing as saved replies with variables like {{customer.firstName}}, from the Light plan.
Can an auto reply answer questions about prices and orders?+-
A fixed auto reply can't, because it sends the same words to everyone. Mando AI can. It answers price and product questions from your synced catalog and website, and looks up real orders in Salla, Shopify and WooCommerce. For Zid stores it answers product questions from the synced catalog, without order lookup.
Can I auto reply to TikTok messages?+-
Yes, to TikTok DMs. Mando AI connects to a TikTok Business Account through TikTok Business Messaging and replies in text, with up to 6 quick-option buttons. It reads images and sends videos to a person. Replies can't include links or carousels, the business can't start a conversation, and comments aren't answered. Accounts registered in the US, EEA, Switzerland or UK can't connect, and messages from people in the EEA, Switzerland or UK arrive without content, so they get no reply. Details are on the TikTok page.
Can an auto reply answer in Arabic?+-
Mando AI replies in Arabic or English, matching the language of the customer's first message, on every channel it answers. In chat it also recognizes Arabic requests for a person, such as "أبغى أكلم أحد", and hands the chat to your team. A native auto reply sends whatever text you wrote, in the language you wrote it.
How much does AI auto reply software cost?+-
Mando AI has a free plan: $0 with 50 message credits a month, 1 seat and AI replies on all six channels. Light is $19 a month and adds the shared inbox, Growth is $59 and Business is $149. Credits vary by model. The pricing page has the full breakdown.
Can I send auto replies outside of business hours?+-
Yes. In a native app, schedule an away message for your closed hours. With Mando AI you don't need to: the AI answers 24/7. Working hours are optional and only change what the customer hears when a person needs to take over. When you're closed, it tells them when someone will reply.
What doesn't Mando AI do?+-
It doesn't answer SMS, TikTok comments or Instagram story replies. On TikTok it can't send links or carousels, or start a conversation. It doesn't write email drafts: AI email replies are either automatic or off. Order lookup covers Salla, Shopify and WooCommerce, not Zid. And on the Free plan the AI can escalate a chat, but replying as a person from the inbox starts at Light.
Every template on this page is original and free to use. The AI answers shown are illustrative samples, not real customer chats. TikTok limits follow TikTok's Business Messaging rules. Prices are from the live pricing page, September 2026. This page uses no external statistics.
30+
AI models, switch per agent in one click
7
Languages supported, Arabic and English first
24/7
Coverage, no shift scheduling
<5m
Setup per integration
Book a demo
Want to see it answer your customers' questions?
Bring the questions your auto reply can't answer today. We'll show Mando AI answering them from your own website and catalog.
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Malaz Madani
Founder, Mando AI