Pipedrive WhatsApp integration

A Pipedrive WhatsApp integration that turns your chats into leads

Mando AI answers on WhatsApp, Instagram, Messenger and your website. When a chat turns into a sales lead, it adds the person and a linked lead to Pipedrive, without duplicating anyone.

Start Free, No Card Needed Book a Demo

Free plan forever, 14-day money-back guarantee

24/7Answers on WhatsApp, Instagram, Messenger and web

$0To start, the AI agent included

$59/moGrowth: AI Actions that add Pipedrive leads

Teams replying faster with Mando AI

Case study

The problem

Deals start on WhatsApp, and Pipedrive never hears about them

Your pipeline only holds what someone typed into it.

Chats on phones, deals in Pipedrive

Salespeople answer WhatsApp from their own phones. The conversation is there; the lead isn't.

The website bot stays on the website

Pipedrive's chatbot, part of LeadBooster, talks to website visitors.

One customer, three people

Without a lookup, the same customer becomes a new person each time they write from a different channel.

How Mando AI solves it

An AI agent that fills your Pipedrive leads

It answers, finds the person, then adds the lead.

Answers on every channel

WhatsApp, Instagram, Messenger and your website chat reach one agent that answers from your own content, in English or Arabic.

Person first, then the lead

It looks the person up by exact email, then exact phone, and creates them only if they're new. Then it adds a lead linked to that person.

Existing people stay as they are

A person you already have only gets an empty email or phone filled. A different email or phone from the chat is kept as a note, and details without a lead field of their own go into a note on the lead.

Connected with your API token

Paste your Pipedrive API token and company domain on the Tools tab. No developer, no webhook, no automation tool in the middle.

What it does

A Pipedrive chatbot for WhatsApp, Instagram and web

From the first message to a lead your team can qualify.

Capability	What you get
Channels
WhatsApp Business	Connect your number in minutes with embedded signup, and the AI answers there.
Instagram, Messenger and web chat	The same agent answers your DMs and the chat on your website.
Conversation
Answers from your content	Your website, files, Notion, Google Drive and product catalogs.
English and Arabic	Each customer is answered in their own language, set from their first message.
Learns from corrections	Fix an answer once and your correction is ranked above scraped content.
Pipedrive
Find or create the person	By exact email, then exact phone. A new person is created only when there's no match.
Add a linked lead	Every lead is linked to its person, ready for your team to qualify.
Fill in, never overwrite	An existing person only gets an empty email or phone filled.
Notes for the rest	Details without a field of their own go into a note on the lead.
Nothing gets lost	If Pipedrive refuses a send, your team gets a note on the chat with everything the customer gave.
Your team
Hand off after sending	The chat can go to your sales team with a summary, sentiment and priority already set.
Book the demo	Connect Google Calendar or Cal.com and the agent books in the chat. With Calendly it sends a prefilled booking link.

Examples

What lands in Pipedrive, by industry

A customer question, what the AI collects, and the lead it adds. Each industry has its own page.

SaaS

Customer asks"Can we get a demo for our support team next week? We're 12 people."

AI collectsName, work email, company, team size

Lands in Pipedrive as→ Person + lead, team size in a note

AI customer support for SaaS →

Legal

Customer asks"Do you handle company formation? What do you charge?"

AI collectsName, email, type of company

Lands in Pipedrive as→ Person + lead, the matter in a note

AI assistant for legal firms →

Travel agencies

Customer asks"We need flights and hotels for 15 people to a conference in May."

AI collectsName, email, company, dates, travelers

Lands in Pipedrive as→ Person + lead, trip details in a note

AI chatbot for travel agencies →

Education

Customer asks"Do you run corporate training for sales teams? We have 30 people."

AI collectsName, email, company, group size

Lands in Pipedrive as→ Person + lead, group size in a note

AI for education →

Details without a lead field of their own are kept in a note on the lead.

How it works

Connect Pipedrive in four steps

An API token, a sentence, a test.

Connect your channels

Link WhatsApp, Instagram, Messenger and your website chat, and add the content the AI answers from.

Add your Pipedrive token

On your agent's Tools tab, paste your Pipedrive API token and company domain.

Write the AI Action

In plain words: when someone asks for a demo, collect their name, work email, company and team size, then add a lead to Pipedrive.

Send a test lead

Press Send test and check the sample person and lead in Pipedrive.

Pricing

Pipedrive WhatsApp integration pricing

WhatsApp and the AI agent come with every plan. Adding Pipedrive leads uses AI Actions, which start on Growth.

Free

The AI agent on WhatsApp and your other channels, 50 message credits a month.

Light

$19 /mo

Live chat and a shared inbox for your team, 600 credits a month.

Most popularGrowth

$59 /mo

2 AI Actions, so leads go to Pipedrive. 3,000 credits and 3 seats.

Business

$149 /mo

5 AI Actions, 10,000 credits and 5 seats.

See the full Mando AI pricing, including yearly prices and add-ons.

FAQ

Questions about the Pipedrive WhatsApp integration

How do I connect WhatsApp to Pipedrive?+

Connect your WhatsApp Business number to Mando AI with embedded signup, paste your Pipedrive API token on the Tools tab, and create an AI Action that adds a lead (Growth plan and up). Customers who write on WhatsApp then arrive in Pipedrive as leads.

Is there a Pipedrive chatbot for WhatsApp?+

Pipedrive's own chatbot comes with LeadBooster and talks to website visitors. Mando AI's agent answers WhatsApp, Instagram, Messenger and your website chat, then adds the lead to Pipedrive.

Does it create deals or leads?+

Leads, each linked to a person. Your team qualifies them and turns them into deals in Pipedrive.

Will it duplicate people in Pipedrive?+

It looks the person up by exact email, then exact phone, before creating anyone. A person you already have gets the new lead linked to them.

Does it answer in Arabic?+

Yes. It answers in Arabic or English, matching each customer from their first message.

Can it book demos too?+

Yes. Connect Google Calendar or Cal.com and the same agent offers free times and books inside the chat. With Calendly it sends a one-time booking link with the customer's details filled in. Booking works on every plan.

How much does it cost?+

The AI agent and WhatsApp are in every plan, Free included. AI Actions that add Pipedrive leads start on Growth at $59 a month, or $49 a month billed yearly.

What doesn't it do with Pipedrive?+

It doesn't create deals or move pipeline stages, doesn't copy the chat transcript into Pipedrive, doesn't read Pipedrive data to answer customers, and doesn't sync changes back.

Pipedrive facts from its help center, LeadBooster add-on, checked October 2026. Mando AI prices are monthly; yearly billing costs less. The examples on this page are illustrative. Last updated October 2026.

30+

AI models, switch per agent in one click

Languages supported, Arabic and English first

24/7

Coverage, no shift scheduling

<5m

Setup per integration

Book a demo

Want to see Mando AI on your data?

Spend 20 minutes with Malaz Madani, our founder. He'll show you Mando AI answering your customers' real questions, not a canned demo.

Malaz Madani

Founder, Mando AI